Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... See more
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Location
Switch locationUnit 3, Trinity Centre, Albion Street, LS1 5AT Leeds, England, GB
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See what reviewers are saying
Thank you so much PK for helping me with my contract and my phone. I have learning difficulties but you were really patient and polite. I really appreciate you time and efforts.
Company replied
Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... See more
Company replied
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, United Kingdom
- 0113 246 9022
4.8
Excellent
67 reviews
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I ordered a sim card using customer…
I ordered a sim card using customer service but it never arrived so I came instore to get a replacement sim card PK was brilliant he solved my problem instantly and also explained every step clearly and politely. He also made me aware of the recent offers. Brilliant service.
June 24, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Samuel. We're so glad to hear that you had a great experience with one of our advisors. If you require any further assistance, please feel free to reach out using one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4pdQZDX
Facebook: Send us a private message or mention us at: https://bit.ly/4oZ1bjw
Pk has been such a great help
Pk has been such a great help. He helped in recovering my number and also gave me a good deal on the tablet
June 23, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi and thank you for your feedback. We're pleased to hear that PK was able to help recover your number and find a great deal on a tablet for you and that his support made such a positive difference to your experience. Thanks for choosing O2.
PK was very helpful and patient and…
PK was very helpful and patient and polite.
June 23, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thanks for leaving a review, this is lovely to hear! You know where the team are if you need anything else
Great service
I had issues with my sim card which I ordered online, so I visited the store in trinity the advisor pk helped me get my sim card working. As I really rely on my sim card to stay connected to my loved ones it was a nightmare but he sorted that in second. Great service.
June 23, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Shirley,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to help resolve the issues with your SIM card after you visited our Trinity store. We understand how important it is to stay connected with your loved ones, so we can appreciate how frustrating the situation must have been for you.
It's wonderful to know that PK was able to get everything working quickly and turn what had been a nightmare experience into a positive one. Providing efficient and knowledgeable support is what we strive for, and we'll be sure to pass your kind feedback on to PK.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3T6xXDq
📘 Facebook: https://bit.ly/44EXRk4
Pk fixed my internet issues in no time
Pk fixed my internet issues in no time. I called customer services multiple times. But he did it effortlessly. I recommend him and this store to all 100%
June 20, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there Paul. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from PK. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43RCCex
Facebook: https://bit.ly/3SU7RDi
Excellent service pk
June 20, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you received excellent service from PK. Providing friendly, efficient, and knowledgeable support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to pass your kind feedback on to PK, who will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wSnutB
📘 Facebook: https://bit.ly/4xcUtJF
Excellent service by PK
Excellent service by PK, he walked me through All the options also upgraded me to a device plan. I recommend him 100%
June 20, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there Aboali. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from PK. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43PjnlS
Facebook: https://bit.ly/4xCLja5
Great service in store
Great service in store. Brilliant support by store staff PK
June 20, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there James. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from PK. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xJyavV
Facebook: https://bit.ly/3QweCuq
Kieran was really helpful and was able…
Kieran was really helpful and was able to fix the issue I was having with my watch. I got lucky going to a store with a service advisor in because the first person that I spoke to told me I needed to go Apple, but Kieran was able to reset the sim and sort out the signal issue.
June 13, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi there Jennie. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Kieran. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eH0LJH
Facebook: https://bit.ly/4w4Nkud
The young man PK wouldn’t do enough and…
The young man PK wouldn’t do enough and resolved issue other staff couldn’t you create issues staff can’t resolve but pk did
June 20, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Stephen,
Thank you for taking the time to leave a review.
We're delighted to hear that PK was able to resolve an issue that others had been unable to fix. We understand how frustrating it can be when you're facing a problem that doesn't seem to have a solution, so it's wonderful to know that PK went the extra mile to help and get everything sorted for you.
Providing knowledgeable, determined, and effective support is what we strive for, and it's great to hear that PK's efforts made such a positive difference to your experience. We'll be sure to pass your kind feedback on to him, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TKPMIc
📘 Facebook: https://bit.ly/4ywY86a
Reply from O2 - Leeds Trinity
Hi there Robeat. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from PK. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eXWrHa
Facebook: https://bit.ly/4eDbGnA
I was helped with switching my old…
I was helped with switching my old phone settings to my new phone.excellnt help
June 19, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w821wK
Facebook: https://bit.ly/4b5Fd8v
Great service by VC Kieran @ Leeds store
Great service by VC Kieran. Sorted 2 ongoing problems really quickly. Have spent several hours on phone to call centre who never previously solved my issue. Kieran found the problem and resolved there and then. Very happy
June 18, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Isobel,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with VC Kieran. We understand how frustrating it can be to spend hours trying to resolve ongoing issues, so it's fantastic to know that Kieran was able to identify the problem and get everything sorted quickly and efficiently.
Providing knowledgeable, effective support is what we strive for, and it's especially rewarding to hear that Kieran was able to resolve issues that had previously remained unresolved. We'll be sure to pass your kind feedback on to him, as we're sure he'll be delighted to know that his assistance made such a positive difference to your experience.
Thank you for recognising Kieran's dedication and for sharing your feedback.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RN8ZIK
📘 Facebook: https://bit.ly/4wX7Ihs
I visited this store on the 16th June…
I visited this store on the 16th June and was exceptionally pleased with the attitude of the staff and the team work which was shown within the store. Nothing was too much trouble fir Shahid the gentleman who sorted my problem out. Well done to everyone would recommend your store to everyone. Top customer service.
June 16, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hi Janet,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience during your visit to the store on 16th June. It's fantastic to know that you were impressed by both the attitude of the staff and the teamwork demonstrated throughout the store.
We're especially pleased to hear that Shahid was able to resolve your issue and that nothing was too much trouble. Providing friendly, professional, and customer-focused support is what we strive for, so it's wonderful to know that Shahid and the rest of the team made such a positive impression.
We'll be sure to pass your kind feedback on to Shahid and the store team, who will be delighted to hear that you would recommend the store to others and that you considered the service to be top-class.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wecRkY
📘 Facebook: https://bit.ly/4wkmUW0
Reply from O2 - Leeds Trinity
Hello Margaret,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fPNcKi
Facebook: https://bit.ly/4fPDzvc
The young man PK was so very helpful…
The young man PK was so very helpful and really did a excellent job that really gave me peace of mind and he was very supportive which was also a great relief for me He was absolutely brilliant
June 13, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Hello Trish,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vd0SDK
Facebook: https://bit.ly/3QpkfdM
Dedicated and Professional Staff at Leeds Trinity
I faced a problem with my pay as you go big bundle plan, which the helpline officer couldn't resolve over the phone. I was advised to visit a physical O2 store instead. I went to the O2 store at Leeds Trinity on 10 June 2026 and I was attended to by PK. PK took the time to understand my problem and offered a creative and practical solution - something which even the O2 officer over the phone couldn't figure out. I am greatly appreciative of PK's effort in trying to resolve my problem. The encounter was pleasant and professional. Thank you.
June 10, 2026
Unprompted review
PK legend
Visited the store, the store staff pk were really helpful and knowledgeable, he even skipped his lunch to help me out. I recommend him the most. Such a patient and dedicated lad.
June 10, 2026
Unprompted review
RESOLUTION OF BILLING PROBLEM
The O2 staff who attended to me solved the problems which customer service failed to solve via several phone calls. He is knowledgeable about the systems and procedures, and has excellent interpersonal skills.
June 9, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43mvfeS
Facebook: https://bit.ly/4vBVXvX
PK was a revelation
PK was a revelation. He was kind, thoughtful, knowledgeable and patient.
He is clearly passionate about his role within O2 and I cannot praise him enough.
Thank you PK for solving for me a major problem.
June 9, 2026
Unprompted review
Reply from O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Rodney! We're so glad to hear about your positive experience with one of our agents. If you need any future assistance, please don't hesitate to reach out by using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4xxKwr8
Facebook: Send us a private message or mention us at: https://bit.ly/3SdPgBP
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