O2 instore agent very helpful
Company replied
Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
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See what reviewers are saying
Excellent service from Alejo, took his time to explain setting up my new IPhone from transferring my sim from my Android phone to my iPhone. Nothing was too much trouble, cannot thank him enough for... See more
Company replied
We came into the 02 shop in liverpool, having had changes on my phone from Sony that we didn’t make, after long calls to O2 & Sony, we came into to store at Liverpool & spoke with Alejo who helped... See more
Company replied
Staff great Chat bot Crap
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
90 reviews
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The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
July 6, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
July 5, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
July 4, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
July 3, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
matt
matt made sure i had left satisfied and with my phone working perfectly!
July 3, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
Very quick very clear was in and out in…
Very quick very clear was in and out in 10 mins
July 3, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vRrZVo
Facebook: https://bit.ly/4eZRSet
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4buPqvp
Facebook: https://bit.ly/44Jf6AK
Matt helped me with some phone issues I…
Matt helped me with some phone issues I am very happy with him, excellent service with an excellent attitude
July 3, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OaUf
Facebook: https://bit.ly/4gXPG9K
Alejo was of great help
Alejo was of great help. From start to finish, very friendly and professional. I am very glad that my issue has been resolved.
July 2, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Jack made my experience so easy and…
Jack made my experience so easy and straight forward today, he was SO patient, helpful, and took the time to answer all of my queries. Thank you so much Jack! Credit to the team!! :)
July 1, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Matt was super helpful and sorted my…
Matt was super helpful and sorted my issue within seconds. The best customer service in the store in Liverpool one. I have never had an issue sorted so quickly and he was exceptionally helpful, understanding and friendly.
July 1, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received from Matt in store.
Matt helped me with an ongoing issue…
Matt helped me with an ongoing issue and was very very helpful
June 30, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF9vs
Facebook: https://bit.ly/44cZ9CG
Matt was very helpful thank you so much…
Matt was very helpful thank you so much Matt
June 30, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oXKGnM
Facebook: https://bit.ly/4oT1BaR
Abbie was very professional and…
Abbie was very professional and extremely helpful. Many thanks.
June 29, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Kel. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wf54mD
Facebook: Send us a private message or mention us at: https://bit.ly/4wmpZEB
Abbie was most helpful polite and I had…
Abbie was most helpful polite and I had an oustanding customer experience.
June 28, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHezoX
Facebook: https://bit.ly/4p84MMc
Really helpful staff
Abbie was incredibly helpful, solved all my questions that I had. Really friendly service also.
June 27, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y6JEKq
Facebook: https://bit.ly/44MN3QN
Abbie was very helpful and…
Abbie was very helpful and understanding, a great help.
June 27, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review Denise, it is great to hear!
Abbie was excellent
June 27, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for the review, it's great to hear!
Reply from O2 - Liverpool One
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Abbey. It's wonderful to receive such positive feedback, and we'll be sure to pass your comments on to her. Recognition like this means a lot to our teams and helps us continue delivering great service to our customers.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fmTsXV
📘 Facebook: https://bit.ly/44DhZDm
Great service
Matt in the Liverpool one shop was quick, efficient, and friendly. It was a bonus I was offered a cold bottle of water during a heatwave.
June 26, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Jessica, than k you for taking the time to leave us a review.
We're pleased to hear that Matt at our Liverpool One store provided quick, efficient, and friendly service. It's great to know that his thoughtful gesture of offering a cold bottle of water during the heatwave made your visit even better.
We'll be sure to pass on your kind feedback to Matt.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bPOZvO
Facebook: https://bit.ly/4fbeUQT
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