O2 instore agent very helpful
Company replied
Location
Switch locationU70, Paradise Complex, 17 S John St, L1 8BU Liverpool, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We came into the 02 shop in liverpool, having had changes on my phone from Sony that we didn’t make, after long calls to O2 & Sony, we came into to store at Liverpool & spoke with Alejo who helped... See more
Company replied
Matt was really helpful and patient. He understood my needs and was able to explain everything in a way I could understand. I was so pleased with his customer service it was a pleasure to meet him. Pl... See more
Company replied
Staff great Chat bot Crap
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, United Kingdom
- 0151 707 9996
4.9
Excellent
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eRC51d
Facebook: https://bit.ly/4gO0PtM
My visit to O2 Liverpool 1
I visited O2 Liverpool 1 with a problem about a refund due to me. The customer service ALEJO provided was excellent. He spent time trying different ways to ensure that I would receive my refund that had apparently been sent to my previous address as O2 had not updated my details. What a pleasant & helpful member of staff nothing was too much trouble - a 5 star service, a big improvement on my previous experiences with O2 staff!
June 24, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Pat. We're so glad to hear that you had a positive experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3SP3qcY
Facebook: Send us a private message or mention us at: https://bit.ly/4gcWHmY
Friendly
Friendly, approachable and helpful guy. He resolved my issue amd answered any amd all questions I had.
June 24, 2026
Unprompted review
Reply from O2 - Liverpool One
Thank you for taking the time to leave us a review, Carl. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out by using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4f9u6Of
Facebook: Send us a private message or mention us at: https://bit.ly/4v0GDby
Abbie is very excellent and gorgeous…
Abbie is very excellent and gorgeous customer service
June 23, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Sean,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie provided you with excellent customer service. It's always great to receive positive feedback about our team, and we'll be sure to pass your kind words on to her.
We're pleased that Abbie was able to make such a positive impression and deliver the level of service we strive to provide for all our customers.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RrCWht
📘 Facebook: https://bit.ly/4ywGTSI
Abbie was very helpful and resolved my…
Abbie was very helpful and resolved my issues thanks
June 23, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Susan,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie was able to help and resolve your issues. Providing friendly and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abbie, who will be pleased to hear that her assistance made a difference.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bUxqL9
📘 Facebook: https://bit.ly/4wMRpDC
Hi yes Alejo was very helpful at the 02…
Hi yes Alejo was very helpful at the 02 store today
June 23, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Mark,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was able to help you during your visit to the O2 store today. Providing friendly and helpful service is what we strive for, so it's wonderful to know that you had a positive experience.
We'll be sure to pass your kind feedback on to Alejo, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4w7WVRf
📘 Facebook: https://bit.ly/4vKO72R
Very helpful professional,thanks to…
Very helpful professional,thanks to Korben and Abbey
June 22, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Stephen,
Thank you for taking the time to leave a review.
We're delighted to hear that you received such helpful and professional service from Korben and Abbey. Providing friendly, knowledgeable support is what we strive for, so it's wonderful to know that they were able to make your experience a positive one.
We'll be sure to pass your kind feedback on to Korben and Abbey, who will be pleased to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RhUeO3
📘 Facebook: https://bit.ly/4wPANLk
Abbie was brilliant today helping with…
Abbie was brilliant today helping with my case which wasn’t straightfoward
June 22, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Barbara, thank you for your review.
We're so pleased to hear that Abbie was able to help with your case and make a challenging situation easier to navigate.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4px9Euo
Facebook: https://bit.ly/4wbYihL
Abbie helped me get my money back
Abbie helped me get my money back, great staff here compared to Wrexham n Chester
June 22, 2026
Unprompted review
Reply from O2 - Liverpool One
Thanks for your lovely comments about Abbie - this is great to hear 💙
Abbey is very helpful and I always…
Abbey is very helpful and I always asked for her to help sort out problems on my phone. She is very and helpful.
God bless you
June 20, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Abigail,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Abbey has been so helpful whenever you've needed support with your phone. It's wonderful to know that you trust her to help sort out any issues and that she consistently provides the friendly and helpful service you've come to rely on.
Providing knowledgeable, patient, and reliable support is what we strive for, so it's especially rewarding to hear how much Abbey's assistance means to you. We'll be sure to pass your kind feedback on to her, and we're sure she'll be touched by your thoughtful words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vKVOWN
📘 Facebook: https://bit.ly/4vCwwKk
great stafffff
Abbie was amazing at the Liverpool one store and helped with exactly what I needed to sort my O2 account. Thank you guys!
June 19, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi there Phil. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Abbie. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Smh0V3
Facebook: https://bit.ly/4vrOzUr
Abbie and Matt
Abbie and Matt
Brillent guys who helped me get on line today
June 19, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi Kenneth,
Thank you for taking the time to leave a review.
We're delighted to hear that Abbie and Matt were able to help get you online today. It's wonderful to know that they provided the support you needed and made the process straightforward for you.
Providing friendly, helpful, and efficient service is what we strive for, so we're pleased that Abbie and Matt made such a positive impression. We'll be sure to pass your kind feedback on to them, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fgjnAo
📘 Facebook: https://bit.ly/4foc6hZ
Excellent service from Abbie.
June 19, 2026
Unprompted review
Reply from O2 - Liverpool One
Hi there. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Abbie. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w25EUC
Facebook: https://bit.ly/44mKftt
My complaint was dealt with so quickly…
My complaint was dealt with so quickly after going round in circles with customer service online when I attended the shop the issue was dealt with quickly
June 18, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Stephanie,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xBS1Nt
Facebook: https://bit.ly/4xyGIpz
It was amazing
It was amazing. The lovely staff was very efficient and helpful.
June 16, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uDd3Zu
Facebook: https://bit.ly/4uAofpL
Abbie has Excellent service
Abbie has Excellent service, never felt I was being talked down to. Abbie was very respectful and personable, i would encourage anyone who needs help with their phone to visit o2. I have came to Abbie for 4 years and she is just brilliant.
June 16, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4epjTf8
Facebook: https://bit.ly/4uEUS5K
Alejo at Liverpool1 store was an…
Alejo at Liverpool1 store was an amazing help. Treated me with respect (although I'm hopeless at this stuff). I would still be lost sorting my new phine. THANK YOU!
June 15, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Ang,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vN6Efi
Facebook: https://bit.ly/43Djj8M
Amazing really helpful and professional
Amazing really helpful and professional
June 15, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Hayley,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aQk0PL
Facebook: https://bit.ly/43D70sT
Alejo was excellent
Alejo was excellent, smart and efficient, he provided excellent suggestions and solutions to my issues !!!
June 15, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Rukiyat,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHO5n4
Facebook: https://bit.ly/3QfJ4c5
Alejo was fantastic
Alejo was fantastic, knowledgeable and assisted with everything in a timely and professional manner. He was extremely polite and very patient with our enquiries which were a bit complex .
June 15, 2026
Unprompted review
Reply from O2 - Liverpool One
Hello Funmilola,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QgRdwX
Facebook: https://bit.ly/4vbKVh8
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.