I bought two 15 and 25 pound packages, including pay as you go sim cards, and they didn't work on my phone. I wasted a lot of time going back to the store three times, and none of the staff were able... See more
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Oxford Street branch is nothing but professional when dealing with my daughter's missing delivery. Countless hours spent on the phone in and shops, all to be resolved in one visit at this location.... See more
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it took almost an hour to get them to agree to send me a replacement SIM card. The automated answering Service asks if I want to replace my SIM - then they send a code to my lost SIM! One week has ela... See more
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I had a fantastic experience at the O2 shop on Oxford Street. My phone was badly damaged, and within 10 minutes Aisha had a new tariff and phone set out for me. I stayed in store for well over... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
142-144 Oxford Street, W1D 1LZ, London, England, United Kingdom
- 020 8137 2576
4.8
Excellent
128 reviews
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Reply from O2 - London Oxford Street
Hello Sylvia,
Thank you for taking the time to leave a review. We're pleased to hear you found the service very helpful. Your feedback is appreciated, and we'll be sure to share your kind comments with the team. Thanks again for your support.
One of the best in store experience I…
One of the best in store experience I have ever had. A customer service guru!
August 28, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi David, thank you for taking the time to leave us a review. We're delighted to hear you had a great in-store experience! If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zKc79w
Facebook: https://bit.ly/4gBoCLT
Instagram: https://bit.ly/45UjQ7f
I bought two 15 and 25 pound packages
I bought two 15 and 25 pound packages, including pay as you go sim cards, and they didn't work on my phone. I wasted a lot of time going back to the store three times, and none of the staff were able to solve the problem, and I wasted money and time, telling me that my phone was broken. I used another network provider, without difficulty and bought another sim card and plan. No spend your time and money with O2 pay as you go. Avoid.
August 26, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Marco, thank you for taking the time to leave us a review. We're incredibly sorry to hear about your experience when trying to buy SIM plans from us, and that you did not get the help required in store. We'd like to take a closer look into this, to see if we can set things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/3Uj5lra
Facebook: https://bit.ly/4r0FgJP
Instagram: https://bit.ly/4wSmLIu
There are truly no words to explain how…
There are truly no words to explain how much Stefan Roman at the O2 Oxford Street location helped me — he genuinely saved the day (and, honestly, my sanity)! ❤️
I had initially reached out to the O2 Pay-As-You-Go team (4445) because I needed to keep my phone number of nearly 10 years active. Unfortunately, I was given such a hard time and was told I would need to have a new SIM card sent to my home and complete several additional steps just to keep my existing number.
I went back to the O2 Oxford Street location where I had originally purchased my Pay-As-You-Go top-up, and that’s when I met Stefan.
Not only did Stefan fix every issue that had been created, but he did it in a matter of minutes. What stood out most wasn’t just that he solved the problem — it was the confidence, reassurance and genuine care he showed throughout the entire process. He immediately made me feel heard and reassured me that he would get everything sorted.
After such a frustrating experience with customer service, Stefan completely restored my faith in O2.
This phone number is incredibly important to me as it’s connected to my banking and countless major accounts, so I cannot thank him enough for his support.
Thank you SO much, Stefan Roman! 🙏🏼 You are an absolute credit to O2, and I’m incredibly grateful for everything you did for me. ❤️
August 25, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hello there,
Thank you so much for taking the time to share your experience. We're absolutely delighted to hear how much Stefan Roman was able to help you at our O2 Oxford Street store.
We understand how important it is to keep a long-standing phone number active, especially when it's linked to banking services and other essential accounts, so we're sorry to hear about the frustration you experienced before visiting the store.
It's wonderful to know that Stefan was able to resolve everything quickly and efficiently, while also providing the reassurance, confidence and care that made such a difference during a stressful situation. Delivering this level of service is exactly what we strive for, and we're incredibly proud to hear that Stefan went above and beyond to support you.
We'll make sure your kind words are passed on to Stefan and his management team, as recognition like this means a great deal to our colleagues.
Saara really knew her stuff
Saara really knew her stuff. She politely and efficiently resolved a problem which her online colleague had failed to recognise. Thank you Saara - a breath of fresh air!
August 24, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for taking the time to leave such a lovely review.😊
We're delighted to hear that Saara was able to resolve your issue efficiently and provide the support you needed. It's great to know that her knowledge, professionalism, and polite approach made such a positive difference to your experience.
We'll be sure to pass your kind words on to Saara. Thank you for recognising her efforts, and we're pleased she was able to get things sorted for you.💙
Reply from O2 - London Oxford Street
Hi Ms Jamal, thank you for your wonderful feedback and 5-star rating.
We're delighted to hear that Abde provided excellent customer service and made such a positive impression. I'll be sure to pass your kind comments on to Abde. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊
Reply from O2 - London Oxford Street
Hello there,
Thank you for taking the time to leave us a review.
We're delighted to hear that Abde was able to provide such helpful service. We'll be sure to pass on your kind feedback, as recognition like this means a lot to our colleagues.
Thank you again for your review and for choosing O2.
Great help from Stefan to block my…
Great help from Stefan to block my phone and then unlock it after my daughter helped me find it again
Many thanks for seeing me
August 21, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for your review Nina, and we're glad your phone was found. Pleased to hear that Stefan was able to help block your phone quickly and then get everything sorted when it was found, and thanks again for sharing your experience with us.
Oxford Street branch is nothing but…
Oxford Street branch is nothing but professional when dealing with my daughter's missing delivery. Countless hours spent on the phone in and shops, all to be resolved in one visit at this location. Thanks to Stefan for sorting it out and also giving her what she originally wanted without having to make us wait again like others over the phone said she will have to do. The online customer service can be much improved and we almost left O2 after almost 15 years.
Thank you
J
August 20, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Jerry, thank you for your wonderful feedback. We're delighted to hear that Stefan at our Oxford Street store was able to resolve the issue with your daughter's delivery and provide the support you needed. We'll be sure to pass on your kind words, and we appreciate your comments regarding our online customer service as we continue to improve. Thank you for your loyalty over the years. 😊
Went into Oxford St branch with a…
Went into Oxford St branch with a problem on my phone. Met by Abde, who was friendly and quickly set about trying to get to the source of the issue. When it appeared to be something that could not be sorted in store he up a ticket with the tech department.
Very helpful.
August 19, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi David,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience at our Oxford Street store. It's great to know that Abde was friendly, took the time to investigate the issue with your phone, and worked to identify the cause as quickly as possible.
While we're sorry that the issue couldn't be resolved in store, it's wonderful to hear that Abde took ownership of the situation and raised a ticket with our technical team to ensure the matter could be progressed further.
Providing helpful, knowledgeable, and customer-focused support is what we strive for, so we'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hOWAyR
📘 Facebook: https://bit.ly/4zkcyHk
Thank you for choosing O2.
My issue was fixed quickly
Went in not being able to make calls and left being able to. A lovely lad sorted it out for me.
August 19, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Ang,
Thank you for taking the time to leave a review.
We're delighted to hear that your issue was resolved and that you left the store able to make calls again. We know how frustrating it can be when your phone isn't working as expected, so it's wonderful to know that the adviser was able to get everything sorted for you.
Providing friendly, knowledgeable, and effective support is what we strive for, so it's great to hear that you had such a positive experience.
We'll be sure to pass your kind feedback on to the team, who will be delighted to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wEXBx1
📘 Facebook: https://bit.ly/4x9KSn3
Thank you for choosing O2.
Confusing situation of two numbers in…
Confusing situation of two numbers in my phone sorted out by Agent Stefan. I am now all sorted and able to use my Internet again, thanks to him :)
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for taking the time to share your experience.
It's great to hear that Stefan was able to get everything sorted for you and resolve the confusion. We're delighted you're now back online and able to use your internet again.
You can contact us if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4zm6kqs
Facebook: https://bit.ly/4xINeJn
I want to this store today and I met…
I want to this store today and I met Stefan and he was amazing as all the staff, I had issues with my samsung watch ultra 2 not connecting and he was polite and very accommodating he solved my problem in minutes, unlike the first store I went in they kept me waiting for an hour just to have them not want to help and fobbed me off 2 hours later I was no further forward, this store on Oxford Street was just the best I would never recommend Tottenham Court Road, Thank you to the staff and stefan for getting me sorted, thanks,
Daniel.
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Daniel. We're delighted to hear about your experience in our Oxford Street store.
It's fantastic to know that Stefan was able to quickly resolve the issue with your Samsung Watch Ultra 2 and that you found him to be polite, accommodating and helpful throughout. We understand how frustrating it can be when a problem isn't resolved elsewhere, so we're especially pleased that our team was able to get everything sorted for you efficiently.
We'll be sure to pass your kind words on to Stefan and the rest of the team. Thank you again for your feedback
I purchased a new Samsung Galaxy device…
I purchased a new Samsung Galaxy device and my hot-spot to my tablet seems to have been turned off somehow. Stefan at Oxford Street was very patient and understanding but also a great teacher in showing me how to use my new Galaxy
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Gray and thank you for taking the time to share your experience. We're pleased to hear that Stefan at our Oxford Street O2 store was able to help get your hotspot connection working again and guide you through your new Samsung Galaxy. We'll be sure to pass your kind feedback on to Stefan, and we hope you continue to enjoy your new device.
Very good help abde
August 17, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Ail,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde provided such good help and made a positive impression during your experience with us.
We'll be sure to pass your kind feedback on to Abde and his management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing O2.
Abde fix for me good service
August 12, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Lauren,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde was able to fix the issue for you and provide good service. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/464iHKd
📘 Facebook: https://bit.ly/3UeB50l
Thank you for choosing O2.
A great sales representative called…
A great sales representative called Deepu was brilliant
August 3, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hello Chris,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you're enjoying our services. Your feedback means a lot to us, and we're thrilled to know we've made a positive impression. We look forward to continuing to provide you with a great experience, but if there's ever anything we can help with, please don't hesitate to get in touch using one of the contact methods below.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4cxHLwO
Facebook: https://bit.ly/4xDETHc
I had a fantastic experience at the O2…
I had a fantastic experience at the O2 shop on Oxford Street. My phone was badly damaged, and within 10 minutes Aisha had a new tariff and phone set out for me.
I stayed in store for well over an hour while transferring my old phone to the new one, and Aisha was patient, friendly, and incredibly professional. She explained everything clearly, never rushed me, and went the extra mile - she really stood out and turned a potentially stressful situation into a smooth, positive experience.
The store itself was a calm haven on a hectic Saturday on Oxford Street, and all the team members were lovely and kind. I can’t recommend this branch enough, especially if you’re helped by Aisha.
August 8, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hello there,
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that Aisha was able to turn what could have been a stressful situation into such a positive experience. Providing friendly, professional support and taking the time to ensure everything is set up correctly is exactly the level of service we strive for, so it's fantastic to know Aisha delivered this for you.
We're also delighted that you found the Oxford Street store welcoming and that the wider team helped make your visit a pleasant one. We'll be sure to share your kind words with Aisha and the team, who will be delighted to receive your recognition.
Thank you for recommending us, and we hope you enjoy your new phone and tariff.
Abdul was exactly what we needed
Abdul was exactly what we needed. This was our 4th attempt to transfer our eSIM. He knew exactly how to get this done! Brilliant!
August 9, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Laura,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul was able to help after what sounds like a frustrating experience trying to transfer your eSIM. We understand how disappointing it must have been for the issue to remain unresolved after several attempts, so it's fantastic to know that Abdul knew exactly what needed to be done and was able to get everything sorted for you.
Providing knowledgeable, efficient, and customer-focused support is what we strive for, so it's wonderful to hear that Abdul made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Abdul, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bEFS16
📘 Facebook: https://bit.ly/4cdsl0F
Thank you for choosing O2.
Lovely gentleman named Stefan helping…
Lovely gentleman named Stefan helping me sort my account setup.
August 7, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for your feedback and we're pleased to hear that Stefan helped make your account setup process smooth and straightforward. Your comments are greatly appreciated.
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