Every time I try to log into O2 it’s down Absolutely the worst company out there I used to be with virgin until this Rubish company took over
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See what reviewers are saying
Amazing help from Saara. She talked me through all the different options available on my upgrade to the new Google Pixel 11 Pro XL, and helped me understand the pros and cons of the different tariff t... See more
Company replied
All this is fine but not helpful at all all we want to do is allow me to speak on my husbands behalf on his account that has my phone. I am unable to use your solution as it asks for his log in whic... See more
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I bought two 15 and 25 pound packages, including pay as you go sim cards, and they didn't work on my phone. I wasted a lot of time going back to the store three times, and none of the staff were able... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
142-144 Oxford Street, W1D 1LZ, London, England, United Kingdom
- 020 8137 2576
4.8
Excellent
137 reviews
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Confusing situation of two numbers in…
Confusing situation of two numbers in my phone sorted out by Agent Stefan. I am now all sorted and able to use my Internet again, thanks to him :)
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for taking the time to share your experience.
It's great to hear that Stefan was able to get everything sorted for you and resolve the confusion. We're delighted you're now back online and able to use your internet again.
You can contact us if you need anything else.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4zm6kqs
Facebook: https://bit.ly/4xINeJn
I want to this store today and I met…
I want to this store today and I met Stefan and he was amazing as all the staff, I had issues with my samsung watch ultra 2 not connecting and he was polite and very accommodating he solved my problem in minutes, unlike the first store I went in they kept me waiting for an hour just to have them not want to help and fobbed me off 2 hours later I was no further forward, this store on Oxford Street was just the best I would never recommend Tottenham Court Road, Thank you to the staff and stefan for getting me sorted, thanks,
Daniel.
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Daniel. We're delighted to hear about your experience in our Oxford Street store.
It's fantastic to know that Stefan was able to quickly resolve the issue with your Samsung Watch Ultra 2 and that you found him to be polite, accommodating and helpful throughout. We understand how frustrating it can be when a problem isn't resolved elsewhere, so we're especially pleased that our team was able to get everything sorted for you efficiently.
We'll be sure to pass your kind words on to Stefan and the rest of the team. Thank you again for your feedback
I purchased a new Samsung Galaxy device…
I purchased a new Samsung Galaxy device and my hot-spot to my tablet seems to have been turned off somehow. Stefan at Oxford Street was very patient and understanding but also a great teacher in showing me how to use my new Galaxy
August 18, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Gray and thank you for taking the time to share your experience. We're pleased to hear that Stefan at our Oxford Street O2 store was able to help get your hotspot connection working again and guide you through your new Samsung Galaxy. We'll be sure to pass your kind feedback on to Stefan, and we hope you continue to enjoy your new device.
Very good help abde
August 17, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Ail,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde provided such good help and made a positive impression during your experience with us.
We'll be sure to pass your kind feedback on to Abde and his management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing O2.
Abde fix for me good service
August 12, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Lauren,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde was able to fix the issue for you and provide good service. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/464iHKd
📘 Facebook: https://bit.ly/3UeB50l
Thank you for choosing O2.
A great sales representative called…
A great sales representative called Deepu was brilliant
August 3, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hello Chris,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you're enjoying our services. Your feedback means a lot to us, and we're thrilled to know we've made a positive impression. We look forward to continuing to provide you with a great experience, but if there's ever anything we can help with, please don't hesitate to get in touch using one of the contact methods below.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4cxHLwO
Facebook: https://bit.ly/4xDETHc
I had a fantastic experience at the O2…
I had a fantastic experience at the O2 shop on Oxford Street. My phone was badly damaged, and within 10 minutes Aisha had a new tariff and phone set out for me.
I stayed in store for well over an hour while transferring my old phone to the new one, and Aisha was patient, friendly, and incredibly professional. She explained everything clearly, never rushed me, and went the extra mile - she really stood out and turned a potentially stressful situation into a smooth, positive experience.
The store itself was a calm haven on a hectic Saturday on Oxford Street, and all the team members were lovely and kind. I can’t recommend this branch enough, especially if you’re helped by Aisha.
August 8, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hello there,
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that Aisha was able to turn what could have been a stressful situation into such a positive experience. Providing friendly, professional support and taking the time to ensure everything is set up correctly is exactly the level of service we strive for, so it's fantastic to know Aisha delivered this for you.
We're also delighted that you found the Oxford Street store welcoming and that the wider team helped make your visit a pleasant one. We'll be sure to share your kind words with Aisha and the team, who will be delighted to receive your recognition.
Thank you for recommending us, and we hope you enjoy your new phone and tariff.
Abdul was exactly what we needed
Abdul was exactly what we needed. This was our 4th attempt to transfer our eSIM. He knew exactly how to get this done! Brilliant!
August 9, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Laura,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul was able to help after what sounds like a frustrating experience trying to transfer your eSIM. We understand how disappointing it must have been for the issue to remain unresolved after several attempts, so it's fantastic to know that Abdul knew exactly what needed to be done and was able to get everything sorted for you.
Providing knowledgeable, efficient, and customer-focused support is what we strive for, so it's wonderful to hear that Abdul made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Abdul, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bEFS16
📘 Facebook: https://bit.ly/4cdsl0F
Thank you for choosing O2.
Lovely gentleman named Stefan helping…
Lovely gentleman named Stefan helping me sort my account setup.
August 7, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for your feedback and we're pleased to hear that Stefan helped make your account setup process smooth and straightforward. Your comments are greatly appreciated.
Abde provided amazing customer service…
Abde provided amazing customer service and helped me out with complicated fraud issues. He solved the problem quickly and effectively in a very professional manner. He is a real credit to O2
August 6, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for your review Rob and pleased to hear that Abde able to help you resolve a complicated fraud issue. Thank your for taking the time to share your experience with us and for recognising his efforts.
Abde was very helpful and kind thank you
Abde was very helpful and kind thank you
August 5, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Jane,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde was so helpful and kind during your visit. Providing friendly, knowledgeable, and supportive service is what we strive for, so it's wonderful to know that Abde was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hcpUil
📘 Facebook: https://bit.ly/3Uh0XIX
Thank you for choosing O2.
I had a huge problem for very long…
I had a huge problem for very long trying to get it sorted out through the phone has been a hassle. Several days spent with false promises, however that all changed when i popped into the big store as a last resort (went to a smaller one nearby but the team was full of kids so they told they cant fix it but they tried atleast.)
Now its all been fixed within a 20 minute visit with Stefan. Great personable guy with knowledge enough to do the work of all agents that tried before. Visit this big store if you want an O2 that cares.
August 5, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi and thank you for sharing your experience. We're pleased to hear that Stefan was able to turn things around for you and that he resolved the issue during your visit. We'll make sure your kind words are passed on to him and the store team. Thank you for taking the time to recognise Stefan's efforts, and we're pleased we were able to get everything sorted in the end.
Great efficient system and helpful…
Great efficient system and helpful agents like Stefan. Good service
August 4, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Barbra,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process efficient and received such good service from Stefan. Providing helpful, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Stefan made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Stefan, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fBWWXZ
📘 Facebook: https://bit.ly/4gc0L6g
Thank you for choosing O2.
Excellent service from Abde in Oxford…
Excellent service from Abde in Oxford St branch. He really knows his stuff and fixed the issue with my phone where other shops didn’t have a clue! Highly recommend this young man!
August 2, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Uzma,
Thank you for taking the time to leave a review.
We're delighted to hear about your experience with Abde at our Oxford Street store. It's fantastic to know that he was able to fix the issue with your phone when other stores had been unable to help.
Providing knowledgeable, effective, and customer-focused support is what we strive for, so it's especially rewarding to hear that Abde's expertise and determination made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Abde, who will be delighted to hear that his assistance was so appreciated and that you'd highly recommend him.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bpVzJo
📘 Facebook: https://bit.ly/4yTDuO1
Thank you for choosing O2.
I had just come from Samsung shop
I had just come from Samsung shop, who were unable to fix my problem with me watch. As I walked by the O2 on Oxford street, I expressed my disappointment to them. Stefan and Jaara were absolutely brilliant. They understood me, gave me their time and were competent to solve the issue. I'm impressed with the knowledge, skill, technical knowledge and empathy they demonstrated
August 1, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Samuel and thanks for your review. We're pleased to hear that Stefan and Jaara were able to help after you had been unable to get your watch issue resolved elsewhere. It's fantastic to know they took the time to listen, understand your concerns, and use their expertise to find a solution. We'll be sure to pass your feedback on to them both,and thanks for sharing your experience with us.
Standout service by Stefan
Stefan finally solved an ongoing billing issue on a busy Friday afternoon. He was patient, professional, and is a credit to the O2 Virgin brand.
July 31, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi B, thank you for the review. We're happy to hear that Stefan was able to resolve your ongoing billing issue, especially during a busy Friday afternoon. Thanks for taking the time to share your experience with us and for choosing O2.
Ali was so so patient & got me through…
Ali was so so patient & got me through all my questions and confusion. I changed my contract from BT of 24 years to virgin for tv broadband & mobile so I really appreciated all his time & dedication. Excellent service solutions & customer service
July 31, 2026
Unprompted review
Reply from O2 - London Oxford Street
Thank you for taking the time to share your experience Avril. Pleased to hear that Ali was able to answer all your questions and guide you through the process with excellent customer service. Thanks for taking the time to share your experience with us and choosing VMO2.
Abdi was veey helpfuk
July 30, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Nora,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdi was very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Abdi was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Abdi, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fHbGnk
📘 Facebook: https://bit.ly/4x5Wvef
Thank you for choosing O2.
Abde was very helpful and kind very…
Abde was very helpful and kind very nice boy
July 29, 2026
Unprompted review
Reply from O2 - London Oxford Street
We're so pleased to hear that you're enjoying our services Juliana. Thank you for letting us know that Abde was so helpful.
If you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wp6oUp
Facebook: https://bit.ly/4x49jBR
very kind and pleasant abdi 6 stars
July 28, 2026
Unprompted review
Reply from O2 - London Oxford Street
Hi Lee,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdi was so kind and pleasant during your experience with O2. Providing friendly, welcoming, and helpful service is what we strive for, so it's wonderful to know that Abdi made such a positive impression.
We'll be sure to pass your kind feedback on to Abdi, who will be delighted to hear that you'd rate his service 6 stars!
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3ToepKR
📘 Facebook: https://bit.ly/4g1Bgoc
Thank you for choosing O2.
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