O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
215 reviews
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Lovely experience with Shaunel and…
Lovely experience with Shaunel and wasima was great. They were lovely and patient. Thank you
July 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Esther, thanks for taking the time to leave a review.
We're so glad to hear that Shaunel and Wasima provided such a lovely experience and were patient and helpful throughout.
We'll be sure to pass your kind feedback on to them.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x3wzjH
Facebook: https://bit.ly/4wWyu9o
We had a really good experience at O2
We had a really good experience at O2. Michael was very nice, friendly, and helpful. He took the time to answer all our questions and made the whole experience smooth and pleasant. Thank you, Michael, for the excellent service!
July 21, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your lovely review Barsha and pleased to hear that Michael made such a positive impression during your visit. Taking the time to answer questions and ensuring customers have a smooth experience is exactly the level of service we strive to provide.
Thanks for letting us know about your experience🙂
Pablo was great
I went in to o2 westfields with the need to pay my outstanding balance in parts. Pablo was extremely helpful, he stayed with me on the phone to understand the payment department as I didn't understand them. Pablo was amazing , highly recommend him as someone to turn to when you're in the o2 store
July 21, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to share your experience Sam. We're pleased to hear that Pablo was able to support you and make the process easier to understand. His patience, dedication, and willingness to go the extra mile are exactly the kind of service we strive to provide. We'll be sure to pass on your kind words and recognition to Pablo to make his day.
Excellence customer service Pablo
I was at O2 store in stratford this afternnoon for a complain about my samsung watch and Pablo attended to me in a very nice and professional way, he is able to solved all my complians and I very happy.
July 21, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Busari, thanks for taking the time to leave a review.
We're really pleased to hear that Pablo provided professional and attentive service when assisting with your Samsung watch concern. It's great to know that Pablo was able to resolve all of your issues and leave you feeling happy with the outcome.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bqwCOb
Facebook: https://bit.ly/44JlbNB
Excellent assistance from abdulkarim
Excellent assistance from abdulkarim
July 21, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Marilyn, thanks for leaving us a review.
It's great to know that Abdulkarim was able to provide excellent assistance and make your experience a positive one. We'll be sure to share your kind words with him.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gMIUUt
Facebook: https://bit.ly/4hokbpA
Abdulkarim was very helpful with…
Abdulkarim was very helpful with getting my sim and device back online, im not the best when it comes to technology so i appreciate Abdul's patience and knowledge, thanks for the great converastion also!
July 21, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Gonaseelan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that Abdul provided such a great service whilst resolving your issues — it’s always fantastic to receive positive feedback like this.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bVCzma
Facebook: https://bit.ly/44H5gPT
Spoke to wasima
Spoke to wasima. She helped me a lot to cancel my sim contract that was outstanding. Very quick and intelligent lady.
July 20, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the lovely review Okanya. We're pleased to hear Wasima was able to help resolve your outstanding SIM contract quickly and efficiently. We'll be sure to share your kind words with her and thanks again for taking the time to leave your feedback!
I was helped by Amina k she was very…
I was helped by Amina k she was very nice and checked my billing cleared up unknown charges and set up a new payment method great customer service she explained very clearly first time and was friendly .
July 20, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Shareece, thanks for the review! We're delighted to hear Amina was able to help clear up the billing queries and get your new payment method set up. Providing friendly and straightforward service is what we strive for, so it's wonderful to know Amina delivered just that. Thanks again for your feedback!
massive shoutout to Amina K
massive shoutout to Amina K. at the O2 stratford westfield branch! She handled my SIM swap effortlessly and had me sorted in just a couple of minutes. Outstanding, fast customer service—she made the whole thing completely hassle-free. 10/10!
Thanks Amina.
July 20, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the lovely review Urvik and we're thrilled to hear Amina made your SIM swap quick and hassle-free. Delivering fast, friendly service is exactly what we strive for and we'll be sure to pass on your kind words to her to make her day.
Musa was a lovely customer service…
Musa was a lovely customer service advisor, handled my query very efficiently, he was very friendly and kind.
July 19, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your feedback. Delivering excellent customer care is very important to us, and it's great to know Musa made such a positive impression. We truly appreciate your review and thanks for choosing O2.
What a guy
What a guy
Best customer service in the city speaks 3 languages whatever you need
July 19, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Taylor and we're delighted to hear that you received such excellent customer service. It's great to know that being able to communicate in multiple languages made your experience even better. Thank you for taking the time to share your review!
My experience was brilliant with Amina…
My experience was brilliant with Amina she directed me in the right direction after I had my phone stolen from me, she showed a lot of understanding and patience. I am very grateful. She has sorted out a lot of my problems
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Sivakamy and we're delighted to hear that Amina was able to support you during what must have been a very stressful situation after your phone was stolen. It's wonderful to know that her understanding, patience, and guidance helped point you in the right direction and resolve a number of your concerns. We'll be sure to pass your kind comments on to Amina. Thank you for taking the time to share your experience.
Amira k
Amira k. Was so helpful and patient with us. She helped resolved our issue. Thank you Amira K.
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Sahida and thank you for your feedback. We're pleased to hear that Amira K was able to help resolve your issue and that you found her patient, helpful, and supportive throughout. Providing excellent customer service is something we take great pride in, and it's wonderful to know Amira made a positive difference to your experience. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
I was seen by Amina K very helpful…
I was seen by Amina K very helpful service waa good she was very smiley and nice.
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Marika and thank you for your feedback. We're pleased to hear that Amina provided such helpful service and made your experience a positive one. It's great to know that her friendly manner and positive attitude helped make your visit enjoyable. We'll be sure to pass your kind comments on to her. Thank you for taking the time to leave a review.
Amina k help me in the best way …
Amina k help me in the best way possible . Professional and understanding I ‘m really satisfied she helped my data before was not working she deleted vpn and was very patient and understanding with me
July 18, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks so much for your feedback! Elvis. We're really glad Amina was able to help get your data working again. We'll be sure to pass your kind words on to her and thanks for choosing O2.
I was seen by amina k she was very nice…
I was seen by amina k she was very nice and helped me sort out my phone as no calls were coming through but she fixed in 5 minutes. Great service from this team but it was a bit of a wait to get seen.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your lovely feedback Isabella. We're delighted to hear that Amina was able to quickly identify and resolve the issue with your phone, getting your calls working again in just a few minutes. It's great to know you received such positive service from the team and we also appreciate your comments regarding the wait time and will take this on board. Thank you for taking the time to share your experience, and we'll be sure to pass your kind words on to Amina.
I was seen by a girl amina k she was…
I was seen by a girl amina k she was very quick helped me with esim. 10/10 service from her and the store was clean.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Shuvo, thanks for taking the time to leave a review.
We're pleased to hear that Amina K provided such quick and effective support with your SIM issue. It's great to know you received such excellent service and that your visit was made even better by the welcoming store environment.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vGAOjU
Facebook: https://bit.ly/4vGAPnY
Reply from O2 - London Westfield Stratford
Hi Shibin, thank you for taking the time to leave a review.
We're so glad to hear that Amina K provided you with wonderful service. It's great to know Amina K made such a positive impression during your visit.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vEz22R
Facebook: https://bit.ly/4wespp4
Served by Laminate k helped in setting…
Served by Laminate k helped in setting up my samsung phone and putting in my sim card very helpful and friendly lovely experience at this store.
July 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Lorraine, thank you for taking the time to leave us a review.
We're really glad to hear that Laminate K provided such helpful and friendly service during your visit. It's great to know they were able to assist with setting up your Samsung phone and getting your SIM card installed, helping to make your experience as smooth as possible.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QY9Ztq
Facebook: https://bit.ly/45eZ3uA
Was helped by amina k with new sim she…
Was helped by amina k with new sim she was very nice professional and quick. She was very friendly and was talki
July 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Rawshan and thanks for your review. We're delighted to hear that Amina K was able to help with your new SIM and that you found her professional, friendly, and efficient. We'll be sure to pass on your kind feedback to Amina. Thank you for choosing O2.
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