O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
215 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amina K was wonderful and helpful
July 30, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Grigorios,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina was wonderful and helpful. Providing friendly, knowledgeable, and professional support is what we strive for, so it's fantastic to know that Amina made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to Amina, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fEfF3W
📘 Facebook: https://bit.ly/4pMJvI2
Thank you for choosing O2.
Abdulkarim was excellent
Abdulkarim was excellent, Understood the problem right away and sorted it out immediately. Very grateful
July 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us such a lovely review Trevor.
We're so glad to hear that you're enjoying our services and Abdulkarim was so helpful. If you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xbzvL3
Facebook: https://bit.ly/3U2yczy
Your colleagues are owed to are…
Your colleagues are owed to are absolutely fantastic.You need to give them a raise.Yeah , of course. Abdulkarim and Diya were absolute stars today!
July 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you so much for your lovely feedback Linda and pleased delighted to hear that Abdulkarim and Diya made such a positive impression during your experience with us.
Thanks again for taking the time to share your feedback and for making their day!
Abdul Karim Very helpful and helped me…
Abdul Karim Very helpful and helped me resolve my issue.
Thank you
July 28, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Caroline,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul was very helpful and was able to resolve your issue. We know how important it is to receive quick and effective support, so it's wonderful to know that Abdul was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Abdul, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yMUIfU
📘 Facebook: https://bit.ly/4g1HnZC
Thank you for choosing O2.
Abdulkarim gave fantastic service…
Abdulkarim gave fantastic service today, very grateful for his help and patience
July 28, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review George.
We're so glad to hear that you're enjoying our services and Abdulkarim was so helpful. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4frvooc
Facebook: https://bit.ly/4ws867z
amina K was amazing and so helpful
July 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ana, thanks for taking the time to leave a review.
We're so glad to hear that Amina K provided such helpful service and it's fantastic to know that Amina made such a positive impact on your experience. We'll be sure to pass your kind feedback on to Amina K,
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x0iC5L
Facebook: https://bit.ly/44Vkjph
Pablo helped me in stores today … he…
Pablo helped me in stores today … he seemed to be very helpful cooperative guy.. solved my issues quickly .. i am happy with my experience at store today
July 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Aims consultants, thank you for taking the time to leave such a positive review.
We're really glad to hear that Pablo was able to help you during your visit and that he resolved your issues quickly. It's great to know that you found him helpful and professional, and that you left the store happy with your experience. We'll make sure your kind comments are shared with Pablo.
If you do need anything going forward, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/45m5bRY
Facebook: https://bit.ly/4vP8prW
Pablo was very helpful and resolved my…
Pablo was very helpful and resolved my issue with a deleted esim very quickly
July 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Haitel and happy to hear that Pablo was able to resolve your eSIM issue quickly and provide helpful support throughout. We appreciate you taking the time to share your experience and thank you for choosing O2.
Wasima was soooo helpful and answered…
Wasima was soooo helpful and answered all my questions so well and made my experience such a positive one
July 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Najma and pleased to hear that all your questions were answered clearly and that your experience was such a positive one. We truly appreciate you taking the time to share your comments and are pleased we could help.
Wasima delivered exceptional customer…
Wasima delivered exceptional customer service I loved it!!
July 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Safiyyah and thank you for your feedback. We're delighted to hear that Wasima provided such exceptional customer service and made such a positive impression. Delivering a great experience is always our aim, and we truly appreciate you taking the time to share your kind comments.
Amina K was very helpful.
Amina K was very helpful.. looked for ways to solve our issue
July 24, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Soroosh. We're delighted to hear that Amina was helpful and took the time to explore different ways to resolve your issue. We'll be sure to pass your comments on to her and thank you for taking the time to share your experience.
I got lost my phone and number few…
I got lost my phone and number few weeks ago but I claim the new one via insurance and to get the sim I went to Westfield and I meet with Akins and she is so good and help me to get my past sim and make a good experiences thank you Amina.
July 24, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Karan and thank you for your review. We're delighted to hear that Akins was able to assist you following the loss of your phone and help you get back up and running with your replacement SIM and made the process a positive experience. We appreciate you taking the time to share your comments and thank you for choosing O2.
Reply from O2 - London Westfield Stratford
Hi Paulina and thank you for the review. We're pleased to hear that Amina was helpful and provided you with great service leaving a positive experience and thank you taking the time to share your experience with us.
Abdul Karim and Rekqo gave great…
Abdul Karim and Rekqo gave great service, setting up my new watch. And, took time to explain how it works. Highly recommend.
July 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Judith, thank you for your review and letting us know that Abdul Karim and Rekqo helped you in setting up your new watch. It's great to know they took the time to explain everything clearly and ensure you felt confident using your new device. We hope you enjoy your new watch and thanks for sharing your experience with us.
Amina was really lovely and we spoke a…
Amina was really lovely and we spoke a lot of things about o2 and she encouraged me to download the app and etc.
10/10 service, I’m coming back again and she need a a raise.
July 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Beatrice, thank you for your review. We're happy to hear that Amina provided such friendly and helpful service and took the time to talk you through the benefits of My O2 and getting the app set up. It's wonderful to know you had such a positive experience after visiting our O2 store and felt so well looked after. We'll be sure to let her know and make her day.
Wasima delivered very good service and…
Wasima delivered very good service and also informed me about the offers going on, she provided me with a seamless experience at O2. I would definitely return!
July 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi A Ali, thank you for your review and happy to hear that Wasima provided a positive experience when visiting one of our O2 stores. It's great to know she took the time to keep you informed about the latest offers and ensured you felt well looked after throughout. We'll be sure to pass on your kind feedback to her and make her day.
I came into o2 and spent over 2 hours…
I came into o2 and spent over 2 hours with Wasima and Itmamul as I experienced fraud with my account. I am very glad to have my case resolved with them, as I have had an ongoing fraud investigation for the past few months. They helped me clear the number that was linked to my account, cleared my overdue debt, changed my email to help set up my o2 as it was locked due to the fraud, and also helped me redeem my extra. I was almost completely done and unhappy with O2’s service however they have managed to bring me back content with the customer service. Thank you for fixing all the wrongs I am very grateful for this and I appreciate the hard work and dedication towards resolving this really complicated issue.
July 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to share your experience Rejane and happy to hear that Wasima and Itmamul were able to provide the support you needed during what sounds like a particularly difficult and frustrating situation. We understand how stressful fraud-related issues can be, so it's wonderful to know that they were able to help resolve it for you and rebuild your confidence in our service. We'll be sure to pass on your kind feedback onto them to make their day.
The other employees were so rude
The other employees were so rude. However, Asima was amazing, so friendly and professional!
July 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for taking the time to share your experience Dylan! We're delighted to hear that Asima provided such a friendly and professional experience. Delivering excellent customer service is always our goal, and it's wonderful to know that Asima made such a positive impression.
We'll be sure to share your kind feedback with her.
I came in to store because I needed to…
I came in to store because I needed to change the account name holder and the lovely girl Wasima helped me out. 10/10 service.
July 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi, thank you for your review and happy to hear that Wasima was able to help you with changing the account name and make the process straightforward. It's great to know that you received such excellent service during your visit and we'll be sure to pass this on. Thank you for taking the time to share your experience with us.
Great customer service
Great customer service, I was given excellent service very promptly and officially by Abdulkarim and my problem has been solved. Thank you soo much
July 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your wonderful review. We're delighted to hear that Abdulkarim was able to resolve your issue leaving a positive experience, and we'll be sure to pass your kind feedback on and thank you for taking the time to share your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.