O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
215 reviews
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They werent able to solve the issue on…
They werent able to solve the issue on site but offered a solution, which im hoping works
August 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Rachel, and we're sorry we weren't able to fully resolve the issue during the visit to our O2 store, but we're pleased a solution was offered. We hope it resolves the problem, and if you need any further support, please don't hesitate to get back in touch:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TR80YX
Facebook: https://bit.ly/4wAdapI
Had an amazing experience with Amon’s k…
Had an amazing experience with Amon’s k she fully understood what I needed and kept a smile on her face the whole time. She was very quick and efficient. Give her a raise!
August 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Andy, and we're pleased to hear she as able to help you with your query. It's great to know she was friendly, and fully understood your needs, providing a positive experience during your visit. Thanks for taking the time to share your experience with us and recognising Amon's service.
I came in to the o2 store with an issue…
I came in to the o2 store with an issue with my contract sim. The lively gentlemen Abdulkarim helped me out with a bolt on . Thank you Abdul karim
August 9, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul was able to help with the issue you were experiencing on your contract SIM. It's wonderful to know that he provided helpful support and was able to get you set up with the right Bolt On for your needs.
Providing friendly, knowledgeable, and efficient service is what we strive for, so it's great to hear that Abdul made such a positive impression.
We'll be sure to pass your kind feedback on to Abdul, who will be delighted to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wWz33K
📘 Facebook: https://bit.ly/4cdsykt
Thank you for choosing O2.
Had a lovely experience with amina k…
Had a lovely experience with amina k she was very patient with us and explained all the deals on tv. She gave us 10/10 cudtomer service would definately recommend this store!
August 8, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Eric, thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Amina in-store, and that she was patient and helpful when it came to explaining our TV deals. Please don't hesitate to reach out if you require any assistance in the future by using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4g1dPu2
Facebook: https://bit.ly/4fZsHce
Instagram: https://bit.ly/4zc50Xe
Abdul was Friendly
Abdul was Friendly, helpful and professional. Quick service. Excellent experience.
August 7, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Aung and it's great to hear that Abdul was friendly, and able to help you with your query. We're pleased you had such a positive experience and thank you for taking the time to share your experience with us.
Reply from O2 - London Westfield Stratford
Hi Hyda, thank you for your review and we're pleased to hear that Pablo was able to help and provide a great experience. Your comments are greatly appreciated.
Pablo was really helpful in fixing sim…
Pablo was really helpful in fixing sim card issues
August 6, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback George, and we're pleased to hear that Pablo was able to help resolve your SIM card issues and provide the support you needed. Thank you for taking the time to share your experience with us and we'll be sure to pass this on to make their day.
Amina great customer service …quick and…
Amina great customer service …quick and realiabel
August 5, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Fame,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina provided great customer service. It's wonderful to know that she was quick, reliable, and able to help you with everything you needed.
Providing friendly, efficient, and knowledgeable support is what we strive for, so we'll be sure to pass your kind feedback on to Amina. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RRTRtC
📘 Facebook: https://bit.ly/4bt42f4
Thank you for choosing O2.
Abdulkarim was great really efficient…
Abdulkarim was great really efficient and knows how to do his job! Thank you.
August 5, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Gina,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdulkarim was so helpful and efficient. It's wonderful to know that he was able to assist you quickly and demonstrate such great knowledge and professionalism throughout your visit.
Providing friendly, knowledgeable, and effective support is what we strive for, so we're thrilled that Abdulkarim made such a positive impression.
We'll be sure to pass your kind feedback on to Abdulkarim, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4gbqj3z
📘 Facebook: https://bit.ly/4hdgP91
Thank you for choosing O2.
Amina K was very helpful
Amina K was very helpful, thank you for the quick and efficient service she was really lovely to talk to a lot of energy. I really enjoyed my visit thank you once again.
August 5, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Akeil,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina K was so helpful and provided quick and efficient service. It's wonderful to know that she was lovely to talk to and brought such positive energy to your visit.
Providing friendly, knowledgeable, and welcoming support is what we strive for, so we're thrilled that Amina made such a positive impression and helped make your experience an enjoyable one.
We'll be sure to pass your kind feedback on to Amina, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4q4uj9A
📘 Facebook: https://bit.ly/4q3wV7x
Thank you for choosing O2.
Great service
Great service! So helpful for a non techy person. So much patience which is truly appreciated - think his name was Abdulkarim
August 3, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Michelle,
Thank you for taking the time to leave a review.
We're delighted to hear that you received such great service. We know that technology isn't always straightforward, so it's wonderful to hear that Abdulkarim took the time to help, explain things clearly, and provide the patience and support you needed.
Providing friendly, knowledgeable, and approachable service is what we strive for, so we're thrilled that Abdulkarim made your experience such a positive one.
We'll be sure to pass your kind feedback on to Abdulkarim, who will be delighted to hear that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RsUaLx
📘 Facebook: https://bit.ly/4fQh3Au
Thank you for choosing O2.
Very helpful sales advisor
Very helpful sales advisor, Abdul at the Stratford branch. Took time to explain some technical issues that I was clueless about. I’m very grateful for his time.
August 3, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi David,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdul at our Stratford store was so helpful. It's wonderful to know that he took the time to explain the technical issues you were experiencing and helped make things easier to understand.
Providing patient, knowledgeable, and customer-focused support is what we strive for, so it's fantastic to hear that Abdul was able to assist you and make such a positive impression.
We'll be sure to pass your kind feedback on to Abdul, who will be delighted to hear that his time and support were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bY7EWo
📘 Facebook: https://bit.ly/4fVgMwp
Thank you for choosing O2.
Very helpful!
Very helpful! Ended up saving me around £30-35 a month over multiple accounts!
Really appreciate all the support.
Thank you to both Wasima and Itmamul!
August 2, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi J,
Thank you for taking the time to leave a review.
We're delighted to hear that Wasima and Itmamul were able to help you and identify savings of around £30-£35 a month across your accounts. It's fantastic to know that they took the time to review your options and find a solution that offered better value while providing the support you needed.
Providing honest, knowledgeable, and customer-focused service is what we strive for, so it's wonderful to hear that Wasima and Itmamul made such a positive impression.
We'll be sure to pass your kind feedback on to both of them, who will be delighted to know that their help was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fz0nPb
📘 Facebook: https://bit.ly/4fJvl5R
Thank you for choosing O2.
Amina K she was amazing and solve my…
Amina K she was amazing and solve my problem very quickly
August 1, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ivy and thank you for your feedback. We're pleased to hear that Amina was able to resolve your issue quickly, and it's great to know she gave a positive experience. We'll be sure to pass this on to make her day and thanks for taking the time to share your experience with us.
Pablo has been amazing and help me out…
Pablo has been amazing and help me out so much!
Very happy customer.
August 1, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks Elodie for the feedback and happy to hear that Pablo was able to help and provide such a positive experience. We'll pass this on to make their day and thanks for taking the time to share your experience with us.
I was served by Abdulkarim today
I was served by Abdulkarim today. Absolutely outstanding customer service and a pleasant young man. Would not hesitate to recommend him to my friends and family.
July 31, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Millz and pleased hear that Abdulkarim's friendly and professional approach stood out during your visit. We'll make sure he receives this and thanks for taking the time to share your experience with us.
Reply from O2 - London Westfield Stratford
Hi Abigail and thank you for your review. We're pleased to hear that Pablo was very helpful and appreciate you taking the time to share your experience with us.
Reply from O2 - London Westfield Stratford
Hi Grant and thank you for your review. We're happy to hear that Abdulkarim was able to resolve your issue so quickly and efficiently, providing a positive experience. Thank you for taking the time to share your comments with us and for choosing O2.
Amazing customer service with Abdulkarim
Abdulkarim was excellent help, came in as my mum sim was not working and he helped with it really quickly. Amazing customer service
July 31, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Tasnim and happy to hear that Abdulkarim was able to quickly resolve the issue with your mum's SIM and provide a positive difference. Thank you for taking the time to leave a review.
Got excellent customer service from a…
Got excellent customer service from a young lady named Maria.i only came in for a new phone as my old one is slow.i walked out with a new phone new WiFi more data and a new house phone. Very satisfied with her thank-you Maria
July 30, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ellisdon,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Maria provided you with excellent customer service. It's fantastic to know that what started as a visit for a new phone turned into a solution that helped with your wider connectivity needs, including your WiFi, data allowance, and home phone service.
Providing personalised, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Maria took the time to understand your needs and recommend options that left you feeling so satisfied.
We'll be sure to pass your kind feedback on to Maria, who will be delighted to hear that her assistance made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pQOxn4
📘 Facebook: https://bit.ly/4fuAeB3
Thank you for choosing O2.
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