O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
214 reviews
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Poor phone reception always
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
August 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mike, thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your phone signal in your area, and for any inconvenience or frustration this may have caused.
We're unable to see any issues on our system in the postcode you provided; if you are still experiencing poor signal, we ask that you report it on the My Network app. This is the best way to bring issues to the attention of the relevant team, and you can also test speeds and receive updates on faults.
For more information about the My Network app, please follow this link 👉: https://bit.ly/4i2jEKr
If you require any further assistance, we kindly ask that you reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4i1JVZk
Facebook: https://bit.ly/46sVBND
Instagram: https://bit.ly/4ydTxFo
Reply from O2 - London Westfield Stratford
Hi Alexis,👋
Thank you for taking the time to leave us a review. We're delighted to hear that you received great service and that our team was able to help you out. We really appreciate your kind feedback and will be sure to share it with the team.
If you ever need any help in the future, please don't hesitate to get in touch using one of the contact methods below:
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4xtWEca
Facebook: https://bit.ly/4y27khT
Thanks again for your lovely review, Alexis. We look forward to helping you again in the future.😊
Abdulkarim was really helpful in…
Abdulkarim was really helpful in sorting out my issue. Knows what he’s doing , very knowledgeable and experienced - couldn’t recommend more!
However the store assistant store manager in west field White City, was really unhelpful asking for a bunch of documents difficult for me to get. Wasn’t understanding of the situation and despite speaking to customer service. Terrible service from him but 5*s from Abdulkarim.
August 26, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Yvonne, thank you for taking the time to leave us a review. We're pleased to hear that you had a great experience with Abdulkarim, and that he was able to assist you with your issue. We would appreciate it if you could reach out with some more information regarding your experience using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4wR8snG
Facebook: https://bit.ly/4xbEZoR
Instagram: https://bit.ly/45VgbWO
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review. We're delighted to hear that Abdulkarim provided you with great service.😊
We'll be sure to pass your kind feedback on to him, as it's always wonderful to hear when our colleagues have made a positive impression.
Thanks again for sharing your experience and for choosing O2. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.💙
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xqoLZV
Facebook: https://bit.ly/4wSfdWs
Thanks pablo
Thanks pablo, very helpful in explaining what is available and offers much appreciated
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Kapilan. We're delighted to hear that you had a great experience with Pablo, and that he was able to share his knowledge with you. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4hQvQhl
Facebook: https://bit.ly/4xouzD6
Instagram: https://bit.ly/4cbKeNy
Pablo helped me so much
I came into store because I had a problem that I had been paying for an extra number that I never used. Pablo helped me to cancel the number and have a refund. It was difficult for me but pablo was patient and helped me
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review, Ashfaq. We're delighted to hear about your experience in store with Pablo, and that he was able to assist you in cancelling your number and issuing a refund. If you'd like any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4xhEyKl
Facebook: https://bit.ly/3SZvGKp
Instagram: https://bit.ly/4gSzOVF
Pablo was great
I came to the shop today for help with a new SIM card and Pablo was very help very helpfulul and did it quick. Good memeber of staff
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave this review.
We're delighted to hear that Pablo provided such helpful and efficient service when assisting you with your new SIM card. It's great to know he was able to get everything sorted quickly and make your visit a positive experience.
We'll be sure to pass your kind feedback on to Pablo and the team. Thank you for recognising his excellent customer service. If you ever need any help in the future, please don't hesitate to get in touch, and we'll be happy to assist.
Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
X: https://bit.ly/4gut9j8
Facebook: https://bit.ly/4gl44Z5
Thank you again for your feedback, and we look forward to helping you again in the future. 😊
Pablo and Shaunel were very quick with…
Pablo and Shaunel were very quick with our issue and went the extra mile to go to the back room to get larger eSIMs for us They were very helpful and I loved the service
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hello Odafe,
Thank you for taking the time to leave us a review.
We're pleased to hear that Pablo and Shaunel were able to help resolve your issue quickly and went the extra mile to assist you. It's great to know you found them helpful and were happy with the service you received.
I came to the shop because I was having…
I came to the shop because I was having issues with my data. Pablo was the one who attended to my case, and he was very kind and helpful. He made a duplicate SIM for me, and I hope this resolves the problem. Thank you, Pablo, for your excellent service!
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Ana, thank you for taking the time to leave us a review. We're so pleased to hear that you had a fantastic experience in store with Pablo, and that he was able to assist you with your data issues. If you do require any help in the future, you can always reach out to us using one of the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4zFsnbE
Facebook: https://bit.ly/4gRE0oy
Instagram: https://bit.ly/4gRl35w
Abdul karim was very helpful
August 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Raymond, thank you for taking the time to leave a review. We're pleased to hear that Abdul helped you and made the experience a positive one. Thanks for taking the time to share your experience with us and recognising Abdul's service! 😊
I would like to say a very big thank ❤️…
I would like to say a very big thank ❤️ you to Maria, who helped me at the EE store in Stratford.
I came to the store because I wanted to join EE for mobile internet. Maria was incredibly friendly, welcoming and professional. She explained everything to me in great detail, including the EE internet plans, connections and all the options available.
What impressed me most was the way she communicated with me.✨ She was warm, patient, kind and always smiling. She made me feel comfortable and valued as a customer. She also gave me some lovely compliments and spoke to me with such genuine warmth and care that it felt almost like talking to my own daughter, someone who truly wants the best for me✨
I was absolutely delighted with the service I received from Maria. She is a wonderful representative of EE and deserves to be recognised for her kindness, professionalism and excellent customer service.
Please pass on my sincere thanks to her. She made my visit a genuinely lovely experience ❤️✨
August 20, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave a review.😊
We're delighted to hear that Wasima provided such excellent service and made a positive impression. It's wonderful to know that her professionalism and customer care were perfect during your experience.
We'll be sure to pass your kind feedback on to Wasima. Thank you for choosing O2, and we hope to serve you again soon.💙
Pablo was very friendly and…
Pablo was very friendly and professional, he was polite and he helped me find then best plan suitable for my needs, and was able to answer to all my concerns.
August 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Vi, thank you for your fantastic 5-star review.
We're so glad to hear that Pablo provided such a friendly and professional service. It's great to know that he took the time to understand your needs, recommend the most suitable plan, and answer all of your questions and concerns.
We'll be sure to pass your kind feedback on to Pablo, who I'm sure will be pleased to hear it. Thank you for choosing us, and we appreciate you taking the time to share your experience. 😊
Wasima,Amina andItmamul were so…
Wasima,Amina andItmamul were so helpful,over and above what i expected.I strongly recommend them for promotion..
August 22, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your lovely review Mante! It's great to hear about the service and experience you have had from the staff in store - we'll be sure to pass this on 💙
Best customer service representative - Amina D
I was assisted by Amina D and it’s been an absolute pleasure. I have been moving from store to store to resolve a fraud situation. I was tossed around several times but meeting Amina changed everything. She was calm, patient, articulate, and she bent her back over just to ensure my case was resolved. She stood on business, ensured everyone she spoke to understood that the matter had to be resolved today. I don’t know how she’s done it but what took me 4 months of frustration and countless visits to several stores, she resolved in a matter of hours. She was able to ensure closure of fraudulent account within 24 hours, credit amendment within 5-7 working days and a compensation. I can’t thank you enough Amina D. Best customer service representative I’ve ever met.
August 19, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Blessing,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Amina. We understand how frustrating it must have been to spend four months trying to resolve a fraud-related issue and be passed between different stores without reaching a resolution.
It's fantastic to know that Amina took ownership of the situation, remained calm, patient, and professional throughout, and worked tirelessly to ensure your case was progressed. Providing compassionate, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Amina was able to bring clarity and resolution to a situation that had caused so much frustration.
We're particularly pleased to hear that she was able to help secure the closure of the fraudulent account, arrange the necessary credit file amendments, and support you through to a positive outcome.
We'll be sure to pass your incredible feedback on to Amina, who will be delighted to hear how much her dedication, determination, and professionalism meant to you. Recognition like this means a great deal to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4zqjpyW
📘 Facebook: https://bit.ly/4zr9PMj
Thank you for choosing O2.
Had a great experience with amina k on…
Had a great experience with amina k on paying my bill i donr speak enhlush verh well bur she still jelped me and stayed patient qhich is greatly appreciated
August 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Rosemary,
Thank you for taking the time to leave a review.
We're delighted to hear that Amina K was able to help you pay your bill. It's wonderful to know that, even though English is not your first language, she was patient, understanding, and took the time to make sure you received the support you needed.
Providing friendly, accessible, and customer-focused service is what we strive for, so it's fantastic to hear that Amina made such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Amina, who will be delighted to hear that her patience and assistance were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/45yEcTu
📘 Facebook: https://bit.ly/3SCUuru
Thank you for choosing O2.
Very very satisfying this together
August 17, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Temi, thanks for your review and pleased to hear you're satisfied with the service you received, and thanks for choosing O2.
Save yourself the hassle of being let down and humiliated - don’t go inside the store!
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both left me in the middle of the store calling customer service in tears! I then spent 3 HOURS on the phone to customer service and was made promises that were not delivered and no notes were placed on my account. I am disgusted and disappointed about all aspects of this situation and the customer service telephone experience. It is catastrophic at best.
It was agreed by phone that termination plans charges would not be charged and that my monthly bill would also be refunded. I also bought a £10 PAYG SIM and the agent on the phone Ahmed (allegedly, but not sure as he didn’t leave any notes on my account) said that he would also credit my account by £5 in this respect as the Classic £5 SIM was not available in that store. When he cut me off for the second time and did not call back, my next call was escalated to a manager named Mohamed F, who sent me a text to say he will look into the matter and leave full notes on my account. He also said he would call me back tomorrow with an update about the false promises made to me.
I was out through a living hell in store and on the phone, and feel nobody should have to endure what I had to today. Insensitive and wholly unacceptable, disrespectful behaviour in person and on the phone.
Thoroughly disappointed by this experience.
August 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Mary,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been so disappointed with your experience. We understand how upsetting it can be when you're trying to resolve account concerns and feel that the support you've received, both in store and over the phone, has not met your expectations.
We're particularly concerned to hear that the situation left you feeling distressed and that you spent a considerable amount of time seeking assistance without the outcome you were expecting. We appreciate your feedback regarding both the in-store experience and the communication you received during your calls.
If you'd like to raise or escalate a complaint, details of our complaints process can be found here:
🔗 https://bit.ly/4ziReSJ
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3S7d7DL
📘 Facebook: https://bit.ly/3Seixwz
Thank you for your feedback.
Wasima
Wasima
I found wasima a very helpful and professional member of staff with very good patience and understanding when dealing with members of the public requesting help with regards to company's products.
August 16, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi John, thanks for the lovely comments. It's great to hear that Wasima provided you with such a positive experience.
It's lovely to know that her professionalism, patience and understanding stood out whilst assisting you. We know how important it is to make customers feel supported and informed, and it's wonderful to hear that Wasima took the time to do exactly that.
We'll make sure your kind words are shared with Wasima, as we know she'll really appreciate the recognition.
They werent able to solve the issue on…
They werent able to solve the issue on site but offered a solution, which im hoping works
August 15, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Rachel, and we're sorry we weren't able to fully resolve the issue during the visit to our O2 store, but we're pleased a solution was offered. We hope it resolves the problem, and if you need any further support, please don't hesitate to get back in touch:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TR80YX
Facebook: https://bit.ly/4wAdapI
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