O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Pablo, service specialist at O2...was professional and friendly all the way...managed to fix my issue..however a funny situation..i thought my 2nd screen of the mobile was not working..Pablo was doing... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
215 reviews
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I was with a big problem that I was…
I was with a big problem that I was trying to solve since a long time ago and when I arrived in the store Pablo was really helpful and solve everything.
July 7, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Denise,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4frQfYe
📘 Facebook: https://bit.ly/4frZZSh
Abdulkarim helped me pay a bill
Abdulkarim helped me pay a bill, great service
July 6, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Victor,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4vYkzjh
📘 Facebook: https://bit.ly/3QPZOHf
Abdulkarim was very friendly and…
Abdulkarim was very friendly and helpful - great service!
July 6, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Margarida,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44o7zHp
📘 Facebook: https://bit.ly/4vVKRT4
Reply from O2 - London Westfield Stratford
Hi Joseph,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pnKbU7
📘 Facebook: https://bit.ly/4vnsFki
Abdulkarim was very helpful
Abdulkarim was very helpful, had issues with making payments and setting up direct debit and he was very patient and friendly
July 5, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Frederica,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44lSbeI
📘 Facebook: https://bit.ly/4eThued
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f8dFkl
Facebook: https://bit.ly/4btlLme
Very happy with wasima's service as she…
Very happy with wasima's service as she helped me with replacing my sim as I lost my phone and also showed me the latest virgin media deals as I was paying very high for my broadband and she has provided me a cheaper and better offer than what I currently have.
July 4, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vStX7Z
Facebook: https://bit.ly/4vidx7A
Wasima was really helpfull thnk you…
Wasima was really helpfull thnk you wasima
July 4, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44QL2mI
Facebook: https://bit.ly/44glE9W
Maria gave excellent customer service
Maria gave excellent customer service. figured out and resolved all of the issues i have been experiencing. Highly recommend.
July 4, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44Oe5av
Facebook: https://bit.ly/4vd1oRp
Wasima was extremely…
Wasima was extremely helpful,knowledgeable and best of all very pleasant
July 4, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gopAwu
Facebook: https://bit.ly/44Mfmil
Pablo at Stratford was great
Pablo at westfirlds stratford was great. He helped me out with problem with my internet. He was fast and very proactive
July 2, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
I was seen very quickly
I was seen very quickly; my issue was self inflicted but Pablo was super helpful walking me through how not to be a tech dimwit (my word). Will come back for upgrade for sure
July 2, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
Reqko and Abdulkarim
Reqko and Abdulkarim were absolutely amazing, they helped me transfer my number from my mother‘s account. They were very polite and easy to talk to and informative. They were approachable at the beginning and maintain professionalism throughout the hour
July 1, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received.
What an absolute fantastic member of…
What an absolute fantastic member of staff.. 5 starts is definitely not enough, Ian truly amazed that Maria took time out to set my phone up, absolute 1st class person.
July 1, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for your review! It is great to hear about the level of service you have received from Ian and Maria
AbdulKarim was exceptional in his…
AbdulKarim was exceptional in his customer service. He was very pleasant, highly knowledgeable and determined to resolve the fault with my phone.
I feel even more inspired to remain a loyal customer to O2 due to the level of care and attention I was afforded by AbdulKarim today. He also paid attention to the other customers coming into the store, ensuring they received the attention and service they needed promptly. Other staff members were also very positively engaged with other customers. It was lovely to experience positive teamwork.
AbdulKarim is clearly an asset to 02.
Both AbdulKarim and his assistant manager brightened my day with their great sense of humour
June 30, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p0OVPd
Facebook: https://bit.ly/4wshNmh
Abdul gave great customer services and…
Abdul gave great customer services and made it a pleasure while setting up my new phone. He was pleasant and understanding my own difficulties with phone use
June 30, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your feedback Abdul and pleased to hear that Abdul provided such great customer service and made setting up your new phone an enjoyable experience. We'll be sure to pass on your kind words to Abdul. Thank you for choosing O2.
Maria was excellent at what she was…
Maria was excellent at what she was doing, she helped me set up my few device I bought today and even explained the new technology on my new phone. Great patient lady.
June 30, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Toby, thank you for your review. We're delighted to hear that Maria provided excellent service and helped you get set up with your new device and ensuring you was comfortable with it. Thank you for choosing O2, and we hope you enjoy your new phone!
I had fantastic service from Abdulkarim…
I had fantastic service from Abdulkarim and Itmamut. I definitely recommend them if you need support or help with your phone.
June 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Marie, thanks for taking the time to leave a review.
We're really glad to hear that Abdulkarim and Itmamut provided fantastic service and were able to support you with your phone. We'll be sure to pass on your kind words to them both.
If you do need anything further, please get in contact using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fdzVKU
Facebook: https://bit.ly/4fjSQ5q
Thanks Abdul for your help
Thanks Abdul for your help. Much appreciated for dedicated service.
June 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4whx7Sl
Facebook: https://bit.ly/4vKz36c
Maria was excellent
Maria was excellent, lovely young lady very helpful
June 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eVEc42
Facebook: https://bit.ly/4vKEl1z
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