O2 Stratford Westfield store It seems that there is only one IT specialist in this office who is capable of solving complex problems – the rest simply throw up their hands and prefer to steer clear... See more
Location
Switch locationUnit SU025, Westfield Shopping Centre, E20 1EH London, England, GB
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See what reviewers are saying
We are at SW14 8SR and the O2 phone reception is poor: sometimes two bars but normally one bar.
Company replied
Dreadful! Patronising staff, who were telling me that I went to a different store to discuss my account and the woman said that there are three months between May and August - really? They both... See more
Company replied
Abdulkarim solved an extremely long, on-going data problem.. very knowledgable, most impressed with top customer service from him!
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit SU025, Westfield Shopping Centre, E20 1EH, London, England, United Kingdom
- 020 8519 9992
4.9
Excellent
215 reviews
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Thanks Abdul for your help
Thanks Abdul for your help. Much appreciated for dedicated service.
June 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4whx7Sl
Facebook: https://bit.ly/4vKz36c
Maria was excellent
Maria was excellent, lovely young lady very helpful
June 29, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eVEc42
Facebook: https://bit.ly/4vKEl1z
I was very happy with Wasima's service…
I was very happy with Wasima's service @ Westfield O2 as she was very helpful and determined with my case and solved it very fast. Big Thank you to Wasima for making this a good experience
June 28, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ePF8qH
Facebook: https://bit.ly/441Shbm
Thanks so much for your very helpful…
Thanks so much for your very helpful and Wasima and Itmamul it’s very nice and very helpful
June 28, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vKxm8Q
Facebook: https://bit.ly/4ayxW0Z
Wasima and Itmamul are amazing
Wasima and Itmamul are amazing! So kind and helpful, always go above and beyond. 10/10 recommend. Great asset to o2.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vB5S5f
Facebook: https://bit.ly/4oX22Bh
Been a long term O2 customer
Been a long term O2 customer, the service at Westfield Stratford City has been exceptional, special shout out to Wasima and Itmamul
June 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vbpEn7
Facebook: https://bit.ly/4xRGVnM
I am very grateful for Wasima and her…
I am very grateful for Wasima and her support with replacing my SIM card. I was out of service for a really long time and she helped me and I was able to receive calls again. Very thankful for her service I’m glad thank you
June 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44GOdNP
Facebook: https://bit.ly/4bkfVna
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/444pfrx
Facebook: https://bit.ly/4v4hcWB
I was very happy with Wasima's service
I was very happy with Wasima's service, she helped me clear an overdue allowance on my account instantly. Very grateful for her service, thank you.
June 27, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Wasima was able to help you clear the overdue allowance on your account quickly and efficiently. We understand how important it is to have issues resolved without delay, so it's wonderful to know that she was able to provide the support you needed and leave such a positive impression.
We'll make sure your kind words are passed on to Wasima, who will be pleased to hear how much you appreciated her assistance.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yL0XRw
📘 Facebook: https://bit.ly/3Rmn9Aw
They resolved my problem with my number…
They resolved my problem with my number port quickly. Abdulkarim helped me out and was very professional.
June 26, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for the review David! It is great to hear about the service and experience you have had!
Abdulkarim was very good with his…
Abdulkarim was very good with his custom service! I will use this service again.
June 26, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Copilot said:
Hi Kirsten,
Thank you for taking the time to leave a review.
We're delighted to hear that Abdulkarim provided you with such great customer service. Delivering helpful, professional support is what we strive for, so it's wonderful to know that your experience was a positive one.
We'll be sure to pass your kind feedback on to Abdulkarim, who will be pleased to hear that his efforts made such a positive impression and that you would be happy to use our service again.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bS4u6t
📘 Facebook: https://bit.ly/4ftsu0Y
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xRwUXK
Facebook: https://bit.ly/4v3Jdxs
Amina and others were super helpful and…
Amina and others were super helpful and considerate our situation. 10/10 for the whole team in store. Bereavement team on the other hand, poor experience, need to improve their customer service approach and especially in such sensitive circumstances.
June 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi and thank you for your review. We're pleased to hear that Amina and the team were helpful and considerate during a difficult time but we're disappointed to hear that your experience with our Bereavement Team did not meet your expectations. We hope we managed to sort it out for you but if not, please let us know by contacting us using one of the methods below:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wIIR0w
Facebook: https://bit.ly/3TFX7J3
Amina K was brilliant in sorting out my…
Amina K was brilliant in sorting out my problems after days of extremely frustrating experiences with the 202 team.
Thank you Amina. I am very grateful.
June 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4be8iyA
Facebook: https://bit.ly/4gcgP8S
Servea by amina K she did e-mail code…
Servea by amina K she did e-mail code for me very nice very helpful.
June 25, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for your review Ciurca and pleased to hear that Amina was able to help you with your email code. We'll be sure to pass on your kind feedback to Amina. Thank you for choosing O2.
Wasima very helpful sort it out…
Wasima very helpful sort it out everything she is excellent
June 24, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Hi Allen, thank you for your review. We're delighted to hear that Wasima was able to sort everything out for you and provide such excellent support. It's great to know she made your experience a positive one. We'll be sure to pass this on and thanks for choosing O2.
Wasima has been extrrmely helpful in…
Wasima has been extrrmely helpful in resolving an issue related to the change in personal information at O2 store in Westfield. She even offered me her personal fan after noticing me struggling with the heat.
Thank you Wasima
June 24, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review. We're so glad to hear that you had a positive experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eO59qp
Facebook: Send us a private message or mention us at: https://bit.ly/4vJyJoo
The experience ite very good and the…
The experience ite very good and the lovely girl wasima thanks
June 24, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SCZNXw
Facebook: https://bit.ly/44xoNlI
Perfect performace
June 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v5oj14
Facebook: https://bit.ly/3SBk8N0
Abdulkarim and Michael were phenomenal…
Abdulkarim and Michael were phenomenal advisors, helped me with upgrading my phone and gave me a fantastic deal on a iphone and tablet deal that i just couldn't turn down, Abdul also went above and beyond to help set up my new iphone and explained the new features very well as someone who's not a technophobe, thanks again to both of the guys for their service!
June 23, 2026
Unprompted review
Reply from O2 - London Westfield Stratford
Thanks for leaving a review, it is great to hear about the service and experience you have had - we'll make sure to pass this on
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