IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... See more
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See what reviewers are saying
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... See more
Company replied
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... See more
Company replied
Jay at the central Milton Keynes store gave exceptional customer service ! He was very patient and explained the options and the product really well. He then transferred everything from my broken ph... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
- 01908 694929
4.8
Excellent
68 reviews
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This company invites their customers to review, whether positive or negative
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Excellent Service
Claudia was very kind and helpful and really tried to solve my problem.
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Robin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vdckPK
Facebook: https://bit.ly/4a0NgDa
Reply from O2 - Milton Keynes
Hi Ivan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ot84cz
Facebook: https://bit.ly/4ejMK4s
Claudia has been very helpful
Claudia has been very helpful, friendly and professional. Good listening skills and able to troubleshoot and analyse my problems and resolve them efficiently and promptly.
Thank you Claudia
June 15, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Abraham,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49Zbq0R
Facebook: https://bit.ly/4vnh31i
Claudia was extremely helpful in…
Claudia was extremely helpful in suggesting a new sim and installed it rapidly for me. I had changed
my phone but Claudia pointed out that the SIM cards are also changing technologically.
June 15, 2026
Unprompted review
Great service from Seb !
Great service from Seb who dealt with the issues i had with my account.
June 15, 2026
Unprompted review
Claudia was a great help sorting out a…
Claudia was a great help sorting out a few problems!
June 13, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hello Brandon,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fMKyot
Facebook: https://bit.ly/4fGWAQh
Great experience
Great experience, Claudia was really helpful,thank you:)
June 12, 2026
Unprompted review
Been served by claudia ,she was…
Been served by claudia ,she was absolutley brilliat .
June 12, 2026
Unprompted review
Great experience From start to finish
From start to finish, I've experienced really excellent customer support from Claudia, would really recommend popping into the store for any issues or technical support.
June 12, 2026
Unprompted review
Zaria was so helpful and sorted out our…
Zaria was so helpful and sorted out our problems
June 11, 2026
Unprompted review
10/10 Service!
Came into store one day as I had an issue with my phone. Gentlemen named Seb solved my issue within a few minutes. He ensured I understood the cause of the issue and was very helpful throughout the process.
10/10 service from Seb and the O2 team here in MK!
June 11, 2026
Unprompted review
Great experience today at the o2 Shop
Great experience today at the o2 Shop in Milton Keynes! My mind was put at ease and issue resolved, thank you!
June 11, 2026
Unprompted review
Excellent customer service
June 10, 2026
Unprompted review
Thank you Zahra
Zahra was a fantastic help today with my new upgraded phone. She took the time to explain and clear up all the issues I was experiencing. Thank you 😊
June 10, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4otutXd
Facebook: https://bit.ly/3S9sJ9n
Zahra helped me
Visited the store multiple times. Today zahra hit the jack pot. She tought me how to understand the status for a message. Very happy
June 10, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vFK9ZK
Facebook: https://bit.ly/4vJcSwQ
Locked out of account
I couldn't get into my O2 account and the lady (Claudia) was extremely helpful and persistent in trying to log me in . After about 30 minutes & numerous attempts she finally managed to get me up and running. She was amazing and friendly and never gave up .
June 9, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Melvin,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Claudia. We understand how frustrating it can be when you're unable to access your My O2 account, so it's fantastic to know that Claudia remained determined and worked tirelessly to get you back up and running.
It's especially rewarding to hear that, despite the challenge and the time involved, Claudia stayed friendly, patient, and persistent throughout. Providing support that goes the extra mile is exactly what we strive for, and it's wonderful to know that her dedication made such a positive impression.
We'll be sure to pass your kind feedback on to Claudia, who will be delighted to hear that her efforts were appreciated and that she was able to resolve the issue for you.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4aYllEy
📘 Facebook: https://bit.ly/4fKbOn1
Issue resolved
I went to the store thinking I had a phone problem. It was not. The problem was with an app that really was not O2 problem. However Joe in the mk store was so helpful and persevered until the issue was resolved. Fantastic experience thanks very much Joe!
June 8, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Bao,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Joe at our Milton Keynes store. It's fantastic to know that, even though the issue turned out not to be related to your O2 service, Joe took the time to help and persevered until a solution was found.
Going the extra mile to support our customers is what we strive for, so it's especially rewarding to hear that Joe's determination, patience, and willingness to help turned what could have been a frustrating situation into a fantastic experience.
We'll be sure to pass your kind feedback on to Joe, who will be delighted to hear that his efforts were so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fheV5R
📘 Facebook: https://bit.ly/4babw6q
Fantastic in-store service from Seb
After spending hours on the phone with customer service trying to resolve an issue with my account, I decided to pop into the store and sort it out in person. To my very pleasant surprise, the issue was resolved to my satisfaction within just five minutes, thanks to the wonderful help from the store's customer service representative, Seb.
Seb was professional, friendly, and incredibly helpful. It's rare to come across such efficient and personable support.
Great customer service, many thanks! Please keep up the excellent work.
June 5, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review, Lucie. We're so glad to hear about your experience in one of our stores. If you need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4odgKDM
Facebook: Send us a private message or mention us at: https://bit.ly/4uSg74N
Been served by Claudia ,she was…
Been served by Claudia ,she was absolutely brilliant went above and beyond to fix my issue ,couldn't thank her more 🙏.From the moment I've arrived she made me feel welcomed any questions were answered promptly and her attention to detail stood up .costumer service like this makes a huge difference and is the reason I will happily return and recommend O2 if they staff stand out as such ....one person can make the difference.
June 4, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vtXWSY
Facebook: https://bit.ly/4dZLvZv
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