IT WOULD BE 5* IF HE WAS ALLOWED TO DO HIS JOB CORRECTLY. DANIEL FROM O2 CUSTOMER CARE DEPARTMENT BRILLIANT ASK FOR HIM. WHEN YOU PUT IN A COMPLAINT ASK FOR THE REFERENCE NUMBER STRAIGHT A... See more
Company replied
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See what reviewers are saying
I am giving 5 stars specifically for the employee Claudia who helped me today with switching my physical 02 sim card to an eSIM on my new phone. Previously I have called o2 twice to request an... See more
Company replied
I am extremely disappointed with my experience with O2 after being a loyal customer for several years. Over time, the network service in my area deteriorated significantly, causing me conside... See more
Company replied
Jay at the central Milton Keynes store gave exceptional customer service ! He was very patient and explained the options and the product really well. He then transferred everything from my broken ph... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Silbury Boulevard 63, MK9 3AG, Milton Keynes, England, United Kingdom
- 01908 694929
4.8
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Harrison and Seb were very helpful and…
Harrison and Seb were very helpful and answered all my questions and helped me sort my phone out .
June 3, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4wYUtgO
Reply from O2 - Milton Keynes
Thanks so much for your kind words — we’re really glad you had a great experience 😊
If you ever need anything in the future, feel free to give us a call on 202 and we’ll be happy to help 💙
Zahra was very efficent
Zahra was very efficent, Gave solid advice and was friendly and courteous throughout.
June 2, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Joseph,
Thank you for taking the time to leave a review.
We're delighted to hear that Zahra provided such efficient service and was able to offer solid advice throughout your experience. It's wonderful to know that she was friendly and courteous, ensuring you felt supported and informed every step of the way.
Providing knowledgeable, professional, and approachable service is what we strive for, so we're pleased to hear that Zahra made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bbbwTP
📘 Facebook: https://bit.ly/4fvYO33
Thank you for choosing O2.
Thank you Seb for helping out today
Thank you Seb for helping out today! Brilliant! Appreciated!
June 1, 2026
Unprompted review
Reply from O2 - Milton Keynes
Hi Paula,
Thank you for taking the time to leave a review.
We're delighted to hear that Seb was able to help you and provide such a positive experience. It's wonderful to know that his support was appreciated and that he made such a great impression during your visit.
Providing friendly, knowledgeable, and effective service is what we strive for, so we'll be sure to pass your kind feedback on to Seb. He'll be delighted to hear that his assistance was recognised.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4c1BqJQ
📘 Facebook: https://bit.ly/4ffjm12
Thank you for choosing O2.
Closed account help
Seb was really helpful with a closed account issue.
June 1, 2026
Unprompted review
Reply from O2 - Milton Keynes
Thank you for your feedback 😊
We’re really pleased to hear that Seb was able to help you with your closed account issue — it’s great to know you had a positive experience 💙
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