every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
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Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
Company replied
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... See more
Company replied
I had been a victim of over the phone fraud and went into the Nottingham branch at Victoria Centre. Sinead was super helpful and put my mind at ease immediately. Everything was sorted in less than 30... See more
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
111 reviews
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I had been a victim of over the phone…
I had been a victim of over the phone fraud and went into the Nottingham branch at Victoria Centre. Sinead was super helpful and put my mind at ease immediately. Everything was sorted in less than 30 mins.
Thank you so much everyone at 02 😊
August 25, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Serena/Dhruvi was so helpful
Serena/Dhruvi was so helpful. Knowledgeable, thoughtful, courteous and professional
August 24, 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for your lovely review Simon! It is always nice to hear about the experience you have had in our stores. We'll make sure it is passed on for you 💙
Friendly and helpful staff explained…
Friendly and helpful staff explained what they was doing and made sure I understood Fola and Serena helped to solve my problem and helped me to reset my password 🙂
August 22, 2026
Unprompted review
Reply from O2 - Nottingham
Hello Elizabeth,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Fola and Serena were friendly, helpful, and took the time to explain everything clearly while resolving your issue. It's great to know they made sure you understood the process and were able to help you successfully reset your password.
We'll be sure to pass on your kind words and recognition to both Fola and Serena. Feedback like this means a lot and helps us celebrate the excellent service our colleagues provide every day.
Thanks again for your feedback and for choosing O2.
I went into O2 for a phone contract and…
I went into O2 for a phone contract and I was helped out by Natasha to find the right phone for me. She was very helpful and friendly when I was purchasing my phone another kind member of staff called Serena came over to help out and they worked as a great team!
August 22, 2026
Unprompted review
Reply from O2 - Nottingham
Hi David, thanks for the review. It's great to hear that Natasha helped you find the right phone and made the experience such a positive one. Providing friendly, knowledgeable advice to help customers choose the best option for their needs is exactly what we aim for.
It's also wonderful to hear that Serena stepped in to help and that together they made such a great team. We'll be sure to pass on your kind feedback to both Natasha and Serena, who will be thrilled to know their support was appreciated.
Very helpful and polite
August 20, 2026
Unprompted review
Reply from O2 - Nottingham
Hello Danny,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our team helpful and polite. Providing friendly and supportive service is something we take great pride in, so it's wonderful to know we made a positive impression.
We really appreciate your feedback and thank you for choosing O2.
Prompt kind caring service
Prompt kind caring service. Listened to my needs, talked about offers, applied my needs to all what was available. Vaish was particularly kind. Appreciated my limitations with IT but treated me as an intelligent person. Thank you for your respectful way of dealing with me!
August 19, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Eileen, thank you for your feedback, and we're pleased to hear that Vaish took the time to listen to your needs and supported you with your query with appropriate options, providing a positive experience. Thank you for taking the time to share your experience with us and recognising Vaish's service.
Good very nice
August 1, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Ajith, thank you for your kind feedback.
We're delighted to hear that you've had a positive experience with us. We really appreciate you taking the time to leave a review, and we're pleased everything has been going well. 😊
Perfect experience very professional
Perfect experience very professional
August 17, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a lovely review Murat.
We're so glad to hear that you're enjoying our services and we've been able to deliver the service we strive for. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3U0E0tD
Facebook: https://bit.ly/4qmNpaV
Serena very helpful with complicated…
Serena very helpful with complicated problem,smart lady with patience with elderly customers,a good employee in my opinion,andy72.
August 17, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for your review Andrew, and pleased to hear that Serena was able to help resolve your complicated issue and that her patience, understanding, and support made a positive difference to your experience. Thanks for taking the time to share your experience and recognising Serena's service.
Excellent service from Joshua & Serena…
Excellent service from Joshua & Serena today
August 15, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for your feedback Dale and we're pleased to hear Joshua and Serena were able to help you with your query during a visit to one of our O2 stores. Thanks for taking the time to share your experience with us and we'll pass this on to them.
Very helpful
August 15, 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review, it's great to hear you received such good service from us 💙
I was helped by Serena
I was helped by Serena - she was very helpful and friendly. Definitely made the process easier
August 14, 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for taking the time to leave a review Ross!
We're so pleased to hear that Serena was able to make the process easier for you. Providing friendly, helpful support and ensuring our customers feel at ease is exactly what we aim for, so it's great to know Serena delivered such a positive experience.
We'll be sure to pass on your kind feedback to her. Thank you for taking the time to share your experience.
Serena was very helpful
Serena was very helpful. She dealt with my problem quickly and efficiently.
August 14, 2026
Unprompted review
Reply from O2 - Nottingham
Hello Tracy,
Thank you for taking the time to leave us a review.
We're delighted to hear that Serena was able to help resolve your issue quickly and efficiently. Providing excellent customer service is very important to us, and it's great to know Serena delivered a positive experience.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us, and please don't hesitate to get in touch if you need any further assistance in the future.
Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xDWNcH
Facebook: https://bit.ly/4xGdiVJ
Let me clarify
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue.
That being said - my overall experience with the O2 company has turned towards the negative and will most likely switch in the upcoming months.
The moment Virgin Media acquired O2 is when the issues began. I can no longer use the My O2 app is it constantly redirects me to the auth virgin media website. Even when I try to log in from the O2 website it does the same. O2 customer support via phone call is useless as I had to go into a shop for my top up issue to be resolved (from top up through their website (without logging in) to having my bundle halted due to some glitch on their system...
In the shop, I was first turned away from the door, saying I need to call customer support, then after I explained I have already done so - I was sat down with a frown as God forbid the people there need to do some work. I was passed around until Serena took over and actually fixed my issue with the top up.
The reason why I switched to O2 in the first place was because I could hassle free top up and use my data in Europe.
But it slowly turned into an even bigger hassle.
O2 seriously need to fix their app/website log in as you are losing customers. But the way I see it - they don't care. Apart from the few customer support people that actually take their job seriously and fix their customers' issues. Thank you again Serena, you've been great, 10/10.
I'm happy to discuss my issue further with someone up the O2 chain who actually wants to fix their issues and make the service better than their competitors
August 2, 2026
Unprompted review
Reply from O2 - Nottingham
Hi George, thank you for taking the time to share your feedback. We're pleased to hear that Serena was able to resolve your issue and provide the support you needed, and we'll be sure to pass your kind words on to her. We're sorry to hear about the difficulties you've experienced with our app, website, and support journey, and we understand how frustrating this has been. Your feedback is important to us, and we'd like the opportunity to look into your concerns further. Unfortunately we're unable to help on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fUBcGW
Facebook: https://bit.ly/4zkK9B6
Good and listening customer care
Very good customer care service. Serena is a good listener. She provided the appropriate solution in a short time without delay. She knows her job.
August 10, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Stephen and thank you for your review. We're pleased to hear that Serena was able to help you with your query, providing the right solution and resolving it quickly, leaving a positive experience. Thank you for taking the time to share you experience with us and for recognising Serena's service.
Reply from O2 - Nottingham
Hello Siu,
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that you're enjoying our service. It's fantastic to know we've been able to provide you with a positive experience, and we look forward to continuing that in the future, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4i1YQ5G
Facebook: https://bit.ly/3TLEeoo
Serena and Josh were very helpful
August 10, 2026
Unprompted review
Reply from O2 - Nottingham
Hello Rose,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wlYOZU
Facebook: https://bit.ly/45PFA46
Served by MT/ Serena
August 8, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Ayesha, thank you for taking the time to leave us a review. We're glad to hear about your experience with MT and Serena. If you require any further assistance, please don't hesitate to reach out by using the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4fNLsRp
Facebook: https://bit.ly/4q8dSJe
Instagram: https://bit.ly/4zpERV5
Have been to the shop with an issue
Have been to the shop with an issue. Have been met in polite way. Received help without waiting. An adviser Sevena offered the option of ways to rectify my problem. Professional advice and assistance. Very helpful. Thanks.
August 7, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for your review Valerijs and we're pleased to hear that Sevena was able to help you with your query, providing a positive experience when visiting our O2 store. Thank you for sharing your experience us and recognising Sevena's service.
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