Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Serena was amazing, she was so so helpful and really lovely! She explained everything clearly for my mama and reassured us that we would be refunded for an unexpected bill. I literally can't stress e... See more
Serena was helpful and sorted my problem swiftly
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
84 reviews
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Great service
Very nice and helpful service a big thank you to Vaish & AJ
July 1, 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review, it is great to hear about the service you have received
Reply from O2 - Nottingham
Thanks for the review, it is great to hear
The service and solution upon my issue…
The service and solution upon my issue is absolutely helpful
Thank you very much
June 30, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Tea, thank you for your feedback! We're happy to hear that we were able to help resolve your issue and provide a solution that met your needs and that you had a positive experience. Thank you for choosing O2.
Great service staff very helpful
Great service staff very helpful. Very quick to identify what the problem was Ans solved for me. The staff were Vishesh and Serena
June 30, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF6Qi
Facebook: https://bit.ly/3RiUoEJ
I got help with changing my number very…
I got help with changing my number very polite and respectful so happy my number is changed :)
June 30, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QLsl0y
Facebook: https://bit.ly/4g9ceUN
Vaish
Vaish was very patient, helpful, smart and quick with her service. Deserves a raise now
June 30, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oVmeTT
Facebook: https://bit.ly/3SwVxcd
Vaish went above and beyond to help me…
Vaish went above and beyond to help me with a technical issue that I was pulling my hair out with. Customer services on the phone instructed me to go into store as they could fix the issue. Despite this information being incorrect, Vaish didn’t fob me off or direct me elsewhere. She took control of the issue and was determined to help me. I can’t thank her enough!
June 28, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oRy15E
Facebook: https://bit.ly/4uZ8U2p
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SV9alu
Facebook: https://bit.ly/4vH25n0
Great service explained everything very…
Great service explained everything very well.
June 27, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gilZQK
Facebook: https://bit.ly/4p5Poju
Dhruvi was excellent
Dhruvi was excellent, we had to change all 5 mobiles and the process of switching every phone was fast and easy. Super service and quick!
June 27, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wdZ79q
Facebook: https://bit.ly/4ws827D
Excellent experience with O2 , thanks to Dhruvi
I had an excellent experience at O2 thanks to Dhruvi. She was incredibly helpful and took the time to explain all the available offers in a very simple and easy-to-understand way. She found me an amazing bundle with the newest Samsung phone, including some fantastic extras, and my monthly payments are actually lower than what I was paying for my old phone!
Dhruvi was so friendly, patient, and pleasant throughout the whole process that I recommended her to my husband. A week later, he also upgraded his phone with her, and he is just as happy with the great deal he received.
Thank you, Dhruvi, for making the whole experience so easy and enjoyable. I highly recommend asking for her if you're visiting O2!
June 21, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gRLQz0
Facebook: https://bit.ly/4eInkyU
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ffhtBh
Facebook: https://bit.ly/4feXQJF
Reply from O2 - Nottingham
Thanks for the review Will - it's great to hear!
Plenty of staff available to help…
Plenty of staff available to help customers. Assistant (Serena) was very efficient and helpful and dealt with my query quickly
June 19, 2026
Unprompted review
Reply from O2 - Nottingham
Thanks for the review Anita, it's great to hear about the experience you have had
Great service by Vaish
Vaish was very helpful and patient.she was very quick and kind. Came in extremely stressed, life made easy in 10mins.
June 25, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review, Marilyn. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4argATC
Facebook: Send us a private message or mention us at: https://bit.ly/4atbm9U
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review, Vivian. We're so glad to hear you had a positive experience with one of our agents. If you require any further assistance, please use one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/3R9abWz
Facebook: Send us a private message or mention us at: https://bit.ly/4uZlCOn
Vaish was really helpful
Vaish was really helpful. Helped with the network issues and gave an advice on a data usage
June 23, 2026
Unprompted review
Reply from O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was able to help you with your network issues and provide useful advice about your data usage. We know how important it is to receive clear, knowledgeable support, so it's great to hear that Vaish was able to assist and make your experience a positive one.
We'll be sure to pass your kind feedback on to Vaish, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RklD1Q
📘 Facebook: https://bit.ly/44zLG8h
Vaish was extremely helpful and polite
Vaish was extremely helpful and polite. She smiled throughout the conversation and helped with my phone issues. The sales representative Natasha was extremely helpful and patient.
June 23, 2026
Unprompted review
Reply from O2 - Nottingham
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Vaish was extremely helpful and polite throughout your visit. It's wonderful to know that she was able to assist with your phone issues while maintaining such a friendly and positive approach.
We're also pleased to hear that Natasha provided helpful and patient support. Delivering excellent customer service is something we strive for, so it's fantastic to know that both Vaish and Natasha made such a positive impression on your experience.
We'll be sure to pass your kind feedback on to both colleagues, who will be delighted to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fO3dyP
📘 Facebook: https://bit.ly/3T9GGVm
Vaish was so helpful and sorted out our…
Vaish was so helpful and sorted out our problem very quickly, she is very pleasant and a pleasure to deal with.
June 23, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wbF1Nh
Facebook: https://bit.ly/4waftzU
Able to pay my bill and she set up my…
Able to pay my bill and she set up my standing order brilliant
Serena
June 22, 2026
Unprompted review
Reply from O2 - Nottingham
Hi Barry,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to help you pay your bill and set up your standing order. It's great to know that she provided the support you needed and made the process straightforward for you.
We'll be sure to pass your kind feedback on to Serena, who will be pleased to hear that her assistance made such a positive difference to your experience.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xcRBfR
📘 Facebook: https://bit.ly/4wQYEKI
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