Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... See more
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every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... See more
Company replied
Serena was amazing, she was so so helpful and really lovely! She explained everything clearly for my mama and reassured us that we would be refunded for an unexpected bill. I literally can't stress e... See more
Serena was helpful and sorted my problem swiftly
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, United Kingdom
- 0115 822 7942
4.8
Excellent
84 reviews
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Serena was great at helping sort out my…
Serena was great at helping sort out my problems with my o2 account . Top rated service
June 2, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RXsIVR
Facebook: https://bit.ly/3S2FLp3
I can never see my balance on the O2 website !!!
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later”
it is absolutely ridiculous that the company like O2 cannot fix a problem like this is months and months and months and it’s exactly the same.
June 1, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave a review. We're sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you this is not the level of service that we want to provide. Please reach out to us via one of the following methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4fkqnOD
Facebook: Send us a private message or mention us at: https://bit.ly/49ySdD5
Very professional and halpfull
June 1, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review! We're so glad to hear that you're enjoying our services. We're sure this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X: Send us a private message or mention us at: https://bit.ly/4x82yA4
Facebook: Send us a private message or mention us at: https://bit.ly/4dKteiF
Very good and very helpful
June 1, 2026
Unprompted review
Reply from O2 - Nottingham
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4nXKGn3
Facebook: https://bit.ly/49yjZj2
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