Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... See more
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Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... See more
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Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% re... See more
Company replied
Albright was very professional and friendly. He efficiently figured out our issue and solved it in a timely fashion.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
4.8
Excellent
70 reviews
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Good customer service from the agent…
Good customer service from the agent (Albright) Trafford center Manchester.
July 14, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thanks for taking the time to leave a review. It's lovely to hear that Albright provided you with great customer service at our Trafford Centre store. We'll be sure to share your kind feedback with him, as recognition like this means a lot to our team.
Very helpful and kind
July 13, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Antiochus,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found the service very helpful and kind. Providing friendly, supportive and helpful assistance is what we strive for, so it's wonderful to know that you had such a positive experience with us.
Feedback like yours means a lot to our teams and helps us recognise the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Fixed our issue quickly and efficiently…
Fixed our issue quickly and efficiently Ari was amazing in finding the the issue and fixing it whilst providing brilliant customer service
July 12, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Ari was able to resolve your issue quickly and efficiently while providing brilliant customer service throughout. It's always great to know when our team members go the extra mile to identify a problem, explain things clearly and get everything sorted as smoothly as possible.
We'll be sure to pass your wonderful feedback on to Ari and the team. Recognition like this means a lot and helps us celebrate colleagues who deliver exceptional service.
Thanks again for your kind words and for choosing O2!
I was served by Albright he was a good…
I was served by Albright he was a good lad very helpful
July 11, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Luke,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Albright provided such helpful service during your visit. It's always great to receive positive feedback about our colleagues, and we're pleased to know that Albright made a positive impression and was able to assist you.
We'll be sure to pass your kind comments on to Albright. Recognition like this means a lot to our teams and helps us celebrate the excellent service our colleagues provide every day.
Thank you again for your review and for choosing O2!
Absolutely amazing service
Absolutely amazing service, tried everything and beyond, and fixed my phone issues when nobody else could
Trafford centre
Served by Albright
July 10, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi, thank you for taking the time to leave such a great review. We're glad to hear that Albright provided amazing service and was able to resolve the issues with your phone when others couldn't. We'll be sure to pass on your kind words to Albright 🙂
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ftctZZ
Facebook: https://bit.ly/4pf6s6B
Reply from O2 - Trafford Centre
Hi Sean, we're delighted to hear that your SIM swap was quick and easy 🙂We always aim to make things as simple and straightforward as possible for our customers, so it's great to know we delivered.
If you do need anything further, we'd be happy to help. Please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wCnfTz
Facebook: https://bit.ly/4pb4V18
Albright delta with with good customer…
Albright delta with with good customer service and changed my direct debit for me
July 9, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hey Garry,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4f2PvHO
📘 Facebook: https://bit.ly/4f7DssN
Reply from O2 - Trafford Centre
Hi there,
Thanks for the brilliant review! ⭐ We're really pleased to hear that everything is going smoothly and that you're getting great value from what we offer.
Got a question or need some support? We'd love to hear from you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44iPURB
📘 Facebook: https://bit.ly/4wEFeZG
Great face to face customer service
Arisen was knowledgeable, helpful, efficient, friendly and was quick to resolve my issue!
July 8, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Alison,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wvkeEl
📘 Facebook: https://bit.ly/4aKKMcs
Great lads working there
Great lads working there. Greeted straight away. Albright fixed my problem straight away. He was friendly & polite
July 4, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Steph,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44nqUbL
📘 Facebook: https://bit.ly/4vH4rBT
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3T77hSR
Facebook: https://bit.ly/4wy7Tzx
Very helpful
Very helpful, after 4 days of frustration finally it is sorted out by Albright. Thanks for his patience it took around more than 1 hour to solve my problem.
July 4, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4pavDav
Facebook: https://bit.ly/4aF8JSw
Excellant Customer Service
I went to the Trafford Centre Branch and had the most amazing person who worked there called Albright. He was very knowledgable and patient, excellant customer service. A credit to O2.
July 4, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vftL1g
Facebook: https://bit.ly/44h7Rji
Albright was very helpful we had an…
Albright was very helpful we had an eSIM issue and he sorted it in minutes thanks for your help
July 4, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vjskiC
Facebook: https://bit.ly/4vb00ib
Help with banking change over and…
Help with banking change over and settings on phone and explained about troubles could be having with phone and raised an issue to be looked into by tech team
Very polite and helpful
Thankyou
July 4, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SLY0zw
Facebook: https://bit.ly/3R2lgc3
Albright was magnificent & very…
Albright was magnificent & very patient.
Sorted everything out where as I’d previously been having major problems.
Top Man, most recommended 💪🏼👍🏼
June 30, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eU7n7H
Facebook: https://bit.ly/4atpPCS
Very helpful and polite
Very helpful and polite. Talked me through the whole process and answered all important questions with enthusiasm
Served by Priyanka Albsight
June 29, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Matteo, thanks for leaving such a lovely review.
We're delighted to hear that Priyanka provided such helpful and polite service, guiding you through the process and answering all your important questions with enthusiasm.
We'll be sure to pass on your kind feedback to Priyanka.
If you need anything further in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vIUpjs
Facebook: https://bit.ly/4b5I0ie
Ariene was extremely helpful and was…
Ariene was extremely helpful and was super fast with helping
June 28, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4v7rHZg
Facebook: https://bit.ly/4eQsZC0
Ariene was very helpful and helped us…
Ariene was very helpful and helped us get great deals.
June 28, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SA6ARV
Facebook: https://bit.ly/3SDNgmI
Outstanding service in resolving a…
Outstanding service in resolving a complicated matter with 2 contracts and legacy numbers. Highly recommended
June 28, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44mvXJH
Facebook: https://bit.ly/4ewXNbW
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