Always fantastic and knowledgeable staff regarding their products. A special thank you to Donte who sorted a problem for me with the Samsung watch that I would never have been able to sort out on my... See more
Company replied
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See what reviewers are saying
Albright was an excellent agent to help me with my pay as you go problem. He was very patient and got down to the bottom of what was wrong very quickly and efficiently. 10/10 no notes. I would 100% re... See more
Company replied
Here is a security edited version of our email to the regulator CISCAS:- Good evening, I hope you agree that it is important that service providers give priority to p... See more
Company replied
Got new Sim new contract but also wanted to retain my old number. Went to O2 at Trafford Centre. There was a little bit of waiting but when it was my turn everything happened quite fast. Ariene was ve... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit L51, Peel Avenue, M17 8BN, Stretford, Trafford Park, United Kingdom
- 0161 747 0076
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Outstanding service in resolving a…
Outstanding service in resolving a complicated matter with 2 contracts and legacy numbers. Highly recommended
June 28, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44mvXJH
Facebook: https://bit.ly/4ewXNbW
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHmfaB
Facebook: https://bit.ly/4p0n7KN
Staff were very kind and helpful
Staff were very kind and helpful. They stayed for a while trying to help.
June 27, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vdy8db
Facebook: https://bit.ly/4bnSQA2
Reply from O2 - Trafford Centre
Hi Paddy, thanks for taking the time to leave us a review.
We're really pleased to hear that you had a great experience and that Albright was so helpful. We'll be sure to pass on your kind feedback and recognition.
If you do need anything further, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wcZGAO
Facebook: https://bit.ly/44zUAma
Very helpful and knowledgeable
Very helpful and knowledgeable.
Put mind at rest as we were possible victims of a scam.
Helped by adjusting phone from 5g to 4g to speed up Internet access.
June 24, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4auxJM5
Facebook: https://bit.ly/4eNYDQe
We visited the 02 Traffird centre today…
We visited the 02 Traffird centre today to swap a physical sim to an e sim and to start my wife telephone. The team in general and Ari and Minhaj in particular were extremely helpful, knowledgeable and made the task so easy. We are very grateful for their professionalism and courtesy
June 24, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review, Muhammad. We're so glad to hear that you and your wife had a great experience with our advisors. If you require any assistance in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4eQUtXW
Facebook: Send us a private message or mention us at: https://bit.ly/4aUn9y8
Albright in the Trafford centre shop…
Albright in the Trafford centre shop Sorted my problem really quick and efficiently when the phone line couldn’t help me and had previous failed to sort my issue
Really good service from Albright
June 23, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Neil,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4v2D4Se
Albright and James and Mo were very…
Albright and James and Mo were very helpful and professional
June 23, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Nabeel,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright, James and Mo were able to provide such helpful and professional service. Our teams work hard to deliver the best possible experience for our customers, so it's wonderful to know that their support made a positive impression.
We'll be sure to pass your kind feedback on to the guys, who will be pleased to hear that their efforts were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wipkUU
📘 Facebook: https://bit.ly/4yuXnL7
Suspected scam and discrimination
Here is a security edited version of our email to the regulator CISCAS:-
Good evening,
I hope you agree that it is important that service providers give priority to preventing customers being scammed rather than sales promotions to spend more on data storage!
My wife xxxxxxxxx is the main account holder with 02 and her telephone is xxxxxxxxx
xxxxxxxx, myself and her husband holds another phone on this account and it is xxxxxxxx
We recently contacted the 02 website directly because we each received a suspicious email stating that we had used about 8GB of our 10GB monthly data allowance and it seemed very excessive for a couple of pensioners!
Although we are no longer customers for Virgin Media services we were referred back to them to re-register before our problem could be dealt with. We did so,
When we eventually went through a very long and difficult security check we were offered no help in trying to find the reason for our apparently excessive data use but instead attempts were made to sell us additional data storage space.
The person answering dealing our enquiry confirmed our current charges were £26.06 for the main account holder and £12.96 - total £38.02 a month
We were both so concerned about the effect of exceeding our data allowance that we asked the situation was logged as a complaint and an email response provided to confirm the situation.
On checking what other service providers were charging we were disgusted that our loyalty to Virgin and is transfer of service to 02 had been exploited to provide outrageous non-competitive charges.
Tesco, who we use for motor and home insurance were able to quote £10 each per month for even more Gigabyte storage that the outrageous and overcomplicated 02 charges and support.
When today we tried to obtain PAC numbers we were faced with difficult and long security procedures and we confirmed that we wanted email confirmation of our complaints,
As this was not provided it could considerable time to satisfactorily complete an online complaint form. After hitting submit a message appeared that the completed form could not be received!
It seems that the system is orientated to putting the consumer in touch we "support" staff whose main objective is sales rather than helping customers.
The whole situation has caused considerable stress and worries
June 20, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi there. Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oECFDU
Facebook: https://bit.ly/3SiSHYc
Albright was very helpful and…
Albright was very helpful and impressive rate him 100. Thanks to him a clearer understanding
June 20, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hi Hannah,
Thank you for taking the time to leave a review.
We're delighted to hear that Albright was so helpful and made such a positive impression. It's wonderful to know that he was able to provide you with a clearer understanding and deliver the support you needed.
Providing knowledgeable, professional, and easy-to-understand guidance is what we strive for, so it's fantastic to hear that Albright's assistance stood out to you. We'll be sure to pass your kind feedback on to him, and we're sure he'll be delighted to hear that you'd rate his service 100!
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fKK160
📘 Facebook: https://bit.ly/4vPGeJG
Very happy 😁
June 14, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Keirh,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eI3HH3
Facebook: https://bit.ly/4xt3pv9
Shaun has been brilliant today
Shaun has been brilliant today. Sorted out my query really quickly.
Went above and beyond!
June 14, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Amanda,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4or3Hyq
Facebook: https://bit.ly/449wm1H
Great was good
June 14, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43GqnRU
Facebook: https://bit.ly/44gttMx
Fantastic customer service
Shaun was really helpful today and went above and beyond to help me sort my query out
June 13, 2026
Unprompted review
Reply from O2 - Trafford Centre
Hello Susan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/49Xk0NM
Facebook: https://bit.ly/4eHc9GC
Joshua was absolutely amazing
Joshua was absolutely amazing - he sorted out both mine and my mum’s sim plans out and went above and beyond to help us! We’re so happy with the service! 5 stars!
June 13, 2026
Unprompted review
Albright was very helpful
Albright was very helpful in helping me set up my new phone and transfer my old number. Thanks!
June 12, 2026
Unprompted review
Shaun was fantastic!
Shaun was fantastic, he has helped me raise a ticket in the right way where customer services haven't, I'm expecting a call back from someone on Monday and hopefully what Shaun has done will fix my issues!
June 12, 2026
Unprompted review
Albright and Sarah have been absolutely…
Albright and Sarah have been absolutely fantastic! Really helpful and very efficient!
June 10, 2026
Unprompted review
Alright who helped was excellent
Alright who helped was excellent. He sorted my o2 extra problem which I wasn't able to sort out myself. Great service.
June 10, 2026
Unprompted review
Albright was great in sorting out my…
Albright was great in sorting out my issues with the phone. Really knowledgable and super patient. Great service!
June 6, 2026
Unprompted review
Reply from O2 - Trafford Centre
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3Sb0fvT
Facebook: https://bit.ly/4vzLQrD
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