O2gearshop Reviews 

861
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I first came across o2GearShop in the middle of December 2011 when I was looking to purchase a gift for a family member. The item I had in mind was the Mountain Hardwear Powerstretch Zip-T, and o2... See more

Rated 5 out of 5 stars

O2 Gear Shop is a great place to find top-of-the-line gear at super low prices. You won't have to wait long for your gear to arrive on your doorstep (unless it's a special order item) which allows fo... See more

Rated 4 out of 5 stars

I've purchased multiple products from this website. They've made mistakes, but they made up for it by offering me a more expensive item without additional charge. The shipping isn't the fastest ei... See more

Rated 5 out of 5 stars

O2gearshop.com offers the best combination of price, size variety, colors and brands on the web. It's always the first place I look when needing something. Recently I've bought several Patagonia fle... See more

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4.8

Excellent

TrustScore 5 out of 5

861 reviews

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4.8

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Rated 5 out of 5 stars

Always a great experience

Not the first times ordering from them and won't be the last. love O2gearshop. great stuff at great prices, with free shipping. Haven't dealt with customer service yet, since I haven't needed to send anything back.

January 3, 2013
Unprompted review
Rated 3 out of 5 stars

Great selection & prices,but poor customer service...

I think that o2gearshop has a great selection in the outlet shop. You can't beat the prices, I spent hours researching this, just trying to get the best price around. However, their customer service leaves a lot to be desired. I was not only lied to once but several times as to the whereabouts of my "shipped" item. I was even told to ask my neighbors if by chance they had not taken my "delivered" package, which I later found out was on back order. Thankfully, after much runaround I received my package plus a $10 reimbursement which I assume was for all the hassle I received.

January 3, 2013
Unprompted review
O2gearshop logo

Reply from O2gearshop

Guinevere,

My apologies for your frustration. Our customer service staff has been strained due to the holiday season. We were functioning well over capacity and unfortunately there were a handful of situations like yours. We have added staff and resources to help avoid such scenarios. It is our goal to provide the best outdoor gear at great prices with a superior customer experience.

Rated 5 out of 5 stars

One stop shop for the best priced apparel and accessories!

O2gearshop was an extremely inexpensive site that had a great selection and fast shipping on the items I wanted. Their prices were much lower than all other sites I searched and they even had free shipping at the time if you spent over $100. What a deal! I will definitely be back to shop O2gearshop not only for myself, but for gifts for others as well. Thanks O2gearshop!

January 3, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent selection, great prices and fast service

O2 Gear Shop is a great place to find top-of-the-line gear at super low prices. You won't have to wait long for your gear to arrive on your doorstep (unless it's a special order item) which allows for some last-minute shopping before a big trip. Check O2 out and compare their prices with other online retailers - you're likely to be surprised and more likely to buy something to add to your gear list.

January 3, 2013
Unprompted review
Rated 2 out of 5 stars

Great product selection, but company lost my item and made me fight to get it re-sent.

Great product selection and prices. I was very impressed by shipping costs and timing options, however unfortunately have a terrible mix-up when my order was transcribed incorrectly by o2 gear shop and then sent to Buildinh 1704 instead of Building L704. A simple mistake that I had to fight with them to take blame for. Order took a long time to track down and took me calling back multiple times before they would re-send the item. By the time they finally agreed to send a new item, the color I wanted was out of stock. Overall, great website / products, but terrible customer service.

January 2, 2013
Unprompted review
O2gearshop logo

Reply from O2gearshop

Ellie,

My apologies for the mix up. I am uncertain how something like this happened because we have 1000s of orders shipping each week and this is an extremely rare occurrence. Our system automatically speaks to FedEx to produce shipping labels based on customer-entered shipping information (there is zero manual entry on our end). My assumption is the FedEx deliveryman misread the label on the package, thus, delivered to the wrong address. That is no excuse; however, just some insight as to how this might have happened.

In regards, to the customer service. We have a high level of fraudulent attempts by online shoppers attempting to receive merchandise they haven't paid for. Our customer service representatives are trained and aware of these attempts. Since we are delivering around the country, we cannot have eyes on each package. The information provided to us by the shipping company is the most accurate we have available to us. If FedEx says delivered, we have to take their word.

Ultimately I am very sorry you had to experience this. It is unfair to you as a customer. Please understand our perspective in a situation like this.

Rated 5 out of 5 stars

Great gear, great price

I've ordered from O2GearShop numerous times for various Patagonia, Black Diamond and Outdoor Research climbing-related pieces of gear. The prices were the best I could find and the service was simple and quick. I'd recommend a glance through their catalog for sure.

January 2, 2013
Unprompted review
Rated 5 out of 5 stars

Fast, easy, cheap!

Had a great experience at O2GearShop. Scored a Patagonia jacket $30 cheaper than everywhere else, and it came brand new in the plastic with the tags still attached. Will definitely shop at again!

January 2, 2013
Unprompted review
Rated 5 out of 5 stars

I love this website!

I ordered a jacket from this website. it was a northface and have never found a northface that cheap before. it was great quality and came really fast in the mail. i had no problems at all and im actually about to order another as a gift!

January 1, 2013
Unprompted review
Rated 5 out of 5 stars

speedy service!!!

Ordered my jacket on the 21st of December never thinking it would get here in time for Christmas...but it did!! My son absolutely loved his new Patagonia jacket!
Will shop here from now on...thank you 02gearshop!!!

January 1, 2013
Unprompted review
Rated 4 out of 5 stars

Great online store!

Quite pleased with my purchase from o2gearshop. The ski jacket I chose was almost 35% off the going price at other online stores. Returns and exchanges through this store aren't as easy as other stores, but the inconvenience is worth the lower price.
I'm happy with my overall experience at O2gearshop!

December 31, 2012
Unprompted review
Rated 5 out of 5 stars

Great prices!!

O2gearshop has the lowest prices on North Face jackets. I got one for my daughter for Christmas and she loved it! I will definitely be ordering again!

December 31, 2012
Unprompted review
Rated 5 out of 5 stars

Ridiculously cheap prices!!

I ordered a North Face jacket for my son and no other site could come close to the price these guys where selling it for. I can't imagine shopping anywhere else for my winter gear.

December 30, 2012
Unprompted review
Rated 3 out of 5 stars

waiting to hear from customer service....

I ordered two items on 12/17. I received one item on 12/24. I have not received any additional shipping information. My credit card was charged for both items. I have sent emails, made inquiries on their website, and called many times. yesterday I sat on hold for nearly a half hour before giving up, today their phone number goes straight to voicemail. I have not heard anything back, and am quite frustrated. Where is my other item? Why wasn't it in the package? Is it coming in a second package? Is it out of stock? Why was my credit card charged? It would be nice if I could get an answer to those questions, but I haven't yet. I am seriously bummed, because I was a big fan of o2gearshop for a long time. I have spent many hundreds of dollars on gear from them. I have never had a problem until now, but now that I do, I am seeing their true colors. Good luck.

December 30, 2012
Unprompted review
O2gearshop logo

Reply from O2gearshop

Sarah,

My apologies for your frustrations. We accept full responsibility for the miscommunications with your most recent order. It was not our intent to 'short' your order, simply our mistake.

During the holiday peak, we had an overwhelming amount of phone calls coming in resulting in some long hold times for customers. It is our every intent to serve our customers in a quick and efficient manner.

I hope you will reconsider us in the future. Thank you for your business.

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