A true pleasure to deal with. Despite the business currently being re-launched i spoke to Marc who was able to find the range that I had previously purchased, unfortunately that range was discontinued... See more
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See what reviewers are saying
I ordered a Malvern Oak Extending Dining Set with 6 Stratford Oak Chairs which were delivered three days later (after a phone call advising me). Although the furniture is very heavy the delivery driv... See more
I purchased the small sideboard, lamp table, nest of tables and the small TV unit in December. The items arrived two weeks later, the delivery was efficient and professional. The quality of the ite... See more
We ordered 7 pieces from the Bretagne range and we're delighted with it all. Assembly was minimal and straightforward but, boy, did we have a lot of cardboard packaging! (a good thing, I guess, as it... See more
Company details
Information provided by various external sources
OAKEA is an online furniture retailer, offering a vast selection Of Oak Furniture and Painted furniture. OAKEA stands out by offering great Furniture, impeccable customer service, and by always holding huge stocks with a view to deliver quickly.
Contact info
OAKEA House, Whitestone Business Park, Hereford, United Kingdom
- 01432344100
- sales@oakea.co.uk
- www.oakea.co.uk
I ordered a coffee table plus sideboard. Was disappointed when unpacked as the furniture isn't oak but veneer I paid 470 and have seen the items in Housing Units same price solid oak. I have checked a
So disappointed will not be recommending your store.
July 25, 2016
Unprompted review
Reply from OAKEA
Dear Mr. Gordon,
Thank you for sharing your thoughts with us, although we are saddened by the implication that you are not entirely happy with your purchase.
I hope it can put your mind at ease that your furniture is indeed made of oak, apart from a few components for which solid oak is not the most suitable material.
We do go through great length to explain how we design and specify the furniture we offer. Here, for example: www.oakea.co.uk/article/107/solid-wood-or-veneer-which-one-is-better.html.
We specify each component for consistency and durability. For these criteria, some components are not ideal being solid. For the coffee table and sideboard you ordered at £458 on the 12th May, and had delivered on 25th May, the insert panels in the tops are made of veneered particle board. So is the shelf in the sideboard. (Everything else is solid). The reason for this is this: If the insert panels in the tops were solid, there would be an unnecessary risk of cracking or splitting and also, there would need to be an expansion groove around it to allow it to move (expand and contract) with changes in temperature and humidity. Your tops are smooth with no grooves and the 40 mm thick top frames are indeed solid oak. As for the shelf in the sideboard, if this was solid, there would be an unnecessary risk of warping, making the shelf 'rock' on the shelf pegs.
As we specify the products in detail, we have a choice of offering furniture made entirely of solid oak - with inherent risks of issues when the wood moves, or we can minimise this risk. With the high spec materials we use, there isn't a real difference in cost. We always specify the most suitable, consistent and durable material for each component.
I have checked the alternative products from the alternative supplier you mentioned. The malvern range is our design made exclusively for us. The alternative furniture you mention looks a lot like the malvern but it does appear to be a cheapened version at more money - £548 for a coffee table and sideboard equivalent to the Malvern items you had from us. That's a good 20 % more for lower spec'ed products: It looks like the wood grade in the alternative you mention is lower with more colour variance in the wood, and, it is missing the beading around the side panels giving the Malvern that extra kick. Furthermore it appears the alternative uses cheaper handles. This range also use veneer on closer inspection, for the same components as the Malvern and presumably for the same reasons.
Again, we are mortified by having a disappointed customer - one is one too many! If you would like to discuss this further please call us on 0333 666 2532.
Henrik Pontoppidan
Director
Quality., excellent service and satisfaction guaranteed.
I ordered a dining table and chairs from this company. The transaction was quick and easy to do. I was informed the week before when it would be delivered. The delivery man was very courteous and he brought the table and chairs to the room where I wanted them. Professional and friendly staff and I would have no hesitation in recommending this company to others.
July 22, 2016
Unprompted review
Really glad we found OAKEA
Fantastic service and excellent quality products, all at great prices. We bought a lot of items to furnish a B&B and we are really pleased with everything - recommended to several friends and family.
July 21, 2016
Unprompted review
A very nice man in the shop - and a very nice table
I have just bought a small table from Oakea in Hereford. The assistant was very helpful in providing advice, as I wasn't quite sure if the table would match the other furniture I had. He said I could either take away a sample piece of wood or buy it and return it within 30 days. I bought the table - and I am very happy to report that it's excellent. It was very well-packaged, had all the required bits, had clear assembly instructions, and was easy to put together. It's a lovely table (and it fits with my other furniture). An excellent purchase!
July 2, 2016
Unprompted review
excellent quality furniture and first class service.
we were absolutely delighted with the quality and the style of the coffee table, sideboard and lamp we purchased in oakea's sale. we found our items were really great value compared to similar products on offer by many other retailers and the quality was far superior also. service was excellent and after we placed our order there was a further reduction on the lamp price.when we phoned oakea they immediately applied the extra discount. delivery was as promised and the driver was efficient and helpful. we could'nt be happier with our total experience and will use oakea again.
June 24, 2016
Unprompted review
Bedroom furniture - good quality at great prices!
Ordering was easy, prices reasonable. The delivery driver was polite and helpful. Furniture good quality and looks great in newly decorated room.
June 23, 2016
Unprompted review
Bretagne Range
Had my bedroom furniture delivered yesterday 22/6/06.Was a bit sceptical ordering off the internet, but was amazed at the quality and style of the goods i ordered.The goods were delivered within 2 minutes of the time they said they would be here.Great service and fabulous furniture.Would definitely order from them again.Would recommend them to anyone.
THANKYOU.
June 23, 2016
Unprompted review
Screws didn't fit
Overall, very happy with purchase although the screws supplied to fix the seat base to the sides of the chair just would not fit into the pre-drilled holes. I had to buy smaller (thinner) screws to finish the job.
June 17, 2016
Unprompted review
Reply from OAKEA
Dear Joan,
I glad to hear you were very happy with your purchase, however, I'm sorry to hear that there was an issue with the screws which arrived being the incorrect size, we would have happily sent you the correct screws after the issue being brought to our attention to save you having to go out and buy smaller screws. Thank you for bringing this to our attention as we will check the stock to ensure that this is an isolated incident.
Marc Kendrick
Sales Manager.
Excellent product and first class service!
The chest of drawers were everything they were advertised to be. Ordering was easy and efficient and staff were friendly. Were kept informed on the day of delivery when driver was arriving and he was very helpful. Well done!
June 16, 2016
Unprompted review
Excellent quality
I am very pleased with the ease of ordering and receiving my furniture. The delivery men were punctual and polite. The furniture is lovely - good, solid oak which will last for life. I would recommend this company with no reservations.
June 15, 2016
Unprompted review
Attractive, solid furniture at a great price.
We ordered 7 pieces from the Bretagne range and we're delighted with it all. Assembly was minimal and straightforward but, boy, did we have a lot of cardboard packaging! (a good thing, I guess, as it protected the furniture completely). The quality of everything we ordered is excellent - we particularly like the 3-door wardrobe - and we think it's very keenly priced. Would definitely recommend Oakea, despite the daft name!
June 15, 2016
Unprompted review
Very Impressed
We had to wait for some of our order to be available but were very impressed with the discounts available. plus even more discount when you spent over a set amount. The products came securely packaged, Took me ages to take all the cardboard off but the end result was worth it!. A Lovely range of Furniture, well made and solid! Highly recommended!
THANK YOU OAKEA YOUR THE BEST!
June 14, 2016
Unprompted review
Good honest customer service
Ordered my lamp table and it was delivered a couple of days later. Excellent customer service. I have bought a few items now and have been pleased wth everything. Just waiting now for the sideboard to be on offer and I will be ordering that too.
June 14, 2016
Unprompted review
Small 2 door sideboard
Lovely solid piece of furniture, and a great friendly customer service who ensured that delivery came via courier in good time. Would definitely use again.
June 13, 2016
Unprompted review
TV table
A well made and beautiful piece of furniture delivered by the most helpful guy. An absolute bargain as well.
June 13, 2016
Unprompted review
Malvern Oak Console table
A good product at reasonable price delivered at time promised by friendly driver
June 12, 2016
Unprompted review
Brilliant company
I have ordered twice from Oakea. The first time, I was in the process of moving, and arranged delivery to my old address. However, I moved earlier than expected. Oakea staff were very helpful, and arranged delivery to my new address - 35 miles away. The second time, they immediately arranged a refund when I changed my order. Staff are always very friendly, helpful and polite. I am delighted with the items I have received from Oakea. I will definitely use them again.
June 6, 2016
Unprompted review
great service and prices
The furniture is great quality and well priced. Staff are helpful and knowledgeable and they carry good stock levels
June 4, 2016
Unprompted review
Oak furniture
Bought many items from Oakea and intend to buy more. Good, solid and quality furniture. Delivery service excellent and courteous, helpful drivers. I highly recommend this company and their products.
May 31, 2016
Unprompted review
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