For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charit... See more
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Review summary
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Reviews shaping this summary
As per majority of these reviews. Nearly a month delivery. Product (a £20+ doormat) very disappointing and not like photo. For all their hype I’m not using them again. To Oak SoHo, don’t bo... See more
Company replied
Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitt... See more
Company replied
Absolutely disgusting! We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description. I also wish I had read the reviews first, definitely... See more
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2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very poor quality & terrible customer…
Very poor quality & terrible customer service.
Ordered kids teepee,arrived weeks later and was incomplete,also didn't realise that they made items for mice, because when I say it's small,it's an understatement.
When I reported this to customer service after what seemed like a very long & painful process of emails back and forth,they eventually offered me a refund if I returned item back at my cost.
To my horror the cost to send back was more than the item it's self!! And was to china,which with information found on their website with a uk address,I felt was very misleading and very unfair!!
To give this company 1 star is very generous.
My advice do not order from this company,unless you enjoy disappment,stress & quite frankly crap items!!
September 14, 2026
Unprompted review
Reply from Oaksoho
Dear Sophie,
Thank you for reaching out and sharing your detailed experience. We are deeply sorry for the frustration, stress, and disappointment this situation has caused you.
We understand how upsetting it is to wait weeks for an item only for it to arrive incomplete and far smaller than expected. We also acknowledge how painful and drawn-out the email back-and-forth felt, and we sincerely apologize for the frustration surrounding our return process, international return shipping costs, and any confusion regarding our address details.
Your feedback regarding our product sizing, customer service communication, and shipping disclosures is extremely valuable, and we are taking it seriously as we work to address these issues.
Please contact us directly at support@oaksoho.com with your order details so we can review your case again and see how we can properly assist you.
Best Regards,
Oak Soho Support Team
Mat looks well made
Mat looks well made and to an exstent stays put on the carpet but does crease up the only downside I've found..
September 26, 2026
Unprompted review
Reply from Oaksoho
Dear R D Lyne,
Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you are pleased with the overall build quality of your mat and that it stays in place well on your carpet.
We also really appreciate you letting us know about the creasing issue. We understand how frustrating that can be, and we take on board all customer feedback as we work to continuously improve our product designs.
If you ever need assistance or have any further questions, please feel free to reach out to our team at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Company based in China pretending to be…
Company based in China pretending to be in the UK. Setup is deliberately misleading, including a Leicester based reg. address prominently displayed on the home page.
Products are substandard and if you want to return you need to send to China at your own expense which makes no sense at this price point.
Avoid!
September 28, 2026
Unprompted review
Reply from Oaksoho
Dear KittyKat,
Thank you for bringing this to our attention, and we are truly sorry for the frustration and disappointment you experienced. We completely understand how upsetting it is to feel misled regarding our location, receive products that do not meet your quality expectations, and then face costly international return shipping.
We take your feedback regarding our location disclosure, quality standards, and return policy very seriously as we work to improve our customer experience. Please reach out to us directly at support@oaksoho.com so we can look into your order details and see how we can assist you and make things right.
Best Regards,
Oak Soho Support Team
3 Lamps
3 lamps ordered weird they all came separately even though all ordered together great 👍🏻 product
September 21, 2026
Unprompted review
Reply from Oaksoho
Dear Sarah,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you love your new lamps.
We apologize for any surprise caused by them arriving in separate shipments. Items are sometimes dispatched individually to ensure they are packaged securely and arrive safely.
If you ever need assistance with future orders or tracking, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Super poor quality for an item that was…
Super poor quality for an item that was already expensive, despite oaksoho listing it as half price. The website makes it look like it is a UK based company, however it took a very long time to arrive as it was being shipped (from where I assume is China). Very misleading brand.
September 24, 2026
Unprompted review
Reply from Oaksoho
Dear Phoebe,
We are deeply sorry to hear about your frustration regarding the quality of your item, the shipping timeframe, and your impression of our pricing and brand location. We understand how disappointing it is to wait a long time for a purchase only to feel it did not meet your expectations or match what was presented online.
We take full responsibility for ensuring our customers feel informed and valued. Please reach out to us directly at support@oaksoho.com with your order details so we can look into your purchase, address your concerns, and work toward making things right for you.
Best Regards,
Oak Soho Support Team
Sorry I can't give nil stars
Sorry I can't give nil stars. Slow service, item not as described - absolute rubbish in fact, totally misrepresented online. Vastly overpriced for what I actually received. They offer 'easy' returns and refunds. Huh! Return to China, and a refund of only 20% offered. Will be contacting Trading Standards. Oh, how I wish I had read these reviews before purchasing.
September 23, 2026
Unprompted review
Reply from Oaksoho
Dear Jan,
We are truly sorry to hear about your frustrating experience. We completely understand your disappointment regarding the long delivery time, the discrepancy in product quality and online description, as well as the difficulty you faced with our international return process and initial refund offer. This is certainly not the standard of service or value we want to provide.
We take your concerns about fairness and transparency very seriously and want to resolve this for you directly. Please contact us at support@oaksoho.com with your order details so our management team can re-evaluate your case and arrange a fair, complete solution.
Best Regards,
Oak Soho Support Team
These wall lights are absolutely…
These wall lights are absolutely stunning. I ordered one to start with to see what it was like and we loved it that much I have ordered another 3 for our kitchen diner. Absolutely stunning. They are heavy, solid and look incredibly expensive. They took a little longer to come but totally worth the wait. They came well packaged Highly recommend. Thank you.
September 20, 2026
Unprompted review
Reply from Oaksoho
Dear Jen,
Thank you so much for your wonderful review! We are absolutely thrilled to hear how much you love your new wall lights and that they look stunning in your kitchen diner. It's fantastic to know that ordering three more made the wait worthwhile and that they arrived safely packaged!
We truly appreciate your patience regarding the delivery time and your high recommendation. If you ever need anything else, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Very happy with my new LED exterior…
Very happy with my new LED exterior light , good communication and delivery
September 17, 2026
Unprompted review
Reply from Oaksoho
Dear John,
Thank you so much for taking the time to leave a review! We are delighted to hear that you are very happy with your new LED exterior light and that you had a great experience with our communication and delivery.
If you ever need any further assistance or have questions in the future, please don't hesitate to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Excellent service thanks
Excellent service thanks. Well recommend.
September 18, 2026
Unprompted review
Reply from Oaksoho
Dear Gwendoline,
Thank you so much for your kind review and recommendation! We are thrilled to hear that you experienced excellent service with us.
If you ever need any further assistance or have questions in the future, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Reply from Oaksoho
Dear Gita,
Thank you so much for your review! We are delighted to hear that your outdoor light arrived exactly as specified and met your expectations.
If you ever need anything else or have questions in the future, please don't hesitate to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
PLEASE DONT USE THIS COMPANY!!
PLEASE DONT USE THIS COMPANY!!! It’s a total scam. The products are awful, they make it impossible to return things and you’ll end up out of pocket.
September 18, 2026
Unprompted review
Reply from Oaksoho
Dear Emma,
Thank you for bringing your experience to our attention, and I am sincerely sorry to hear how frustrating and upsetting your interaction with us has been. I completely understand your anger regarding the product quality and the difficulty you encountered with our return process.
We take accusations of this nature very seriously and never want our customers to feel disappointed or left out of pocket. We would truly value the opportunity to review your order, address your concerns directly, and help facilitate a proper resolution for you.
Please reach out to us at support@oaksoho.com with your order details so our dedicated support team can look into this and assist you immediately.
Best Regards,
Oak Soho Support Team
Wooden framed Lounge wall clock
I ordered a wall clock for our lounge,from OakSoho, on 25th August 2026. The reason I ordered this from the Company, was that I was unable to find what we wanted in stores locally. Also, we wanted a wooden surround to compliment our oak doors. It needed to have a second hand, be silent and without Roman numerals. I looked on the Internet and this clock stood out, particularly because it was available in 3 sizes and we opted for the larger size. The clock arrived on 11th September, which made it a rather slow delivery, being used to Amazon's next day delivery. I was sent emails with updates but I was rather bemused by some of locations parcel was at times. I was relieved when it cleared customs and I could track on Royal Mail that it was finally in the country (London) then to a sorting office in my county of Kent and eventually a local sorting office and then delivered to me that day. After ordering the clock I became concerned by bad reviews of company, citing long delays, damaged or wrong items and when I realised the item seemed to be coming from China, whereas the contact address was in Leicester. At one point I did try to phone the telephone number given on the website, without success. Panic set in. I'd paid about £65 for the clock, more than I'd normally pay. I thought the company would have the clock in stock, possibly imported from somewhere like Norway. I did then email the company with my concerns and at one time did threaten to contact 'Rip off Britain ' if my item did not turn up by 10th September. I received a couple more reassuring emails then from OakSoho and then, as I was able to follow the tracking on Royal Mail, letting me know the parcel was near, I was very happy and when the parcel arrived, I tentatively opened the parcel and was so relieved that our clock was in 1 piece and just as depicted on the website. It had been wrapped carefully in plenty of bubble wrap, then in a box wrapped with more bubble wrap and in regular plastic wrapper. Something also to mention is that, on looking closely, at Return procedures, it said you'd need to return any unwanted items to an address in China, at your own cost. Although it assured that you wouldn't have to pay postage, if the item was faulty, broken, etc. You would have to send a photo of the damaged item to the company, within 48 hours of receiving it though. I have given 4 stars because of the longer than normal wait.
September 11, 2026
Unprompted review
Reply from Oaksoho
Dear Mrs. Pannell,
Thank you so much for taking the time to share such a detailed review and for giving us 4 stars!
We are so glad to hear that the wall clock arrived safely, was well-packaged, and looks just as depicted on our website to complement your oak doors.
At the same time, I sincerely apologize for the stress and anxiety caused by the shipping timeframe, tracking updates, and difficulties reaching us by phone. I completely understand how nerve-wracking it can be to wait for an item, especially when expecting quicker delivery and seeing conflicting information online. We truly appreciate your patience while the parcel made its way through customs to Royal Mail, as well as your feedback regarding our delivery updates, contact details, and returns procedures.
If you ever need any further assistance or have questions in the future, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Well designed lighting with good deals
Well designed lighting with good deals. Ordering was straightforward with good communications throughout and well packed boxes. Will order again,
September 15, 2026
Unprompted review
Reply from Oaksoho
Dear Sylvie,
Thank you so much for your wonderful review!
We are delighted to hear that you are pleased with our lighting designs and special deals. It is great to know that your ordering experience was smooth, our communication met your expectations, and your items arrived safely in well-packed boxes.
We truly appreciate your feedback and look forward to serving you again soon!
Best Regards,
Oak Soho Support Team
Very poor quality
Just received the outdoor table caddy. It looks nothing like the sales photo. It is smaller, made of thinner timber and not possible to secure the upper tray as in the sales photo. It is also a different shape and has two very shallow condiment trays as opposed to the four of reasonable depth in the photo. This was purchased as a gift for a friend but we will be too embarrassed to actually give it.I will be applying for a refund as incorrect/inferior goods have been supplied.
September 15, 2026
Unprompted review
Reply from Oaksoho
Dear Chris,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience with the outdoor table caddy. I completely understand how disappointing and frustrating it is to receive an item that does not match the sales description or images, especially when it was intended as a thoughtful gift for a friend.
I apologize for the discrepancies regarding the dimensions, timber thickness, tray security, shape, and the condiment tray layout. We strive to provide accurate product representations and high-quality items, so it is deeply concerning to hear that what you received fell short of these standards.
We would love to make this right for you as quickly as possible. Please reach out directly to our support team at support@oaksoho.com so we can assist you with your refund and address the issue with the incorrect goods supplied.
Best Regards,
Oak Soho Support Team
Please don’t trust this site!!
Please don’t trust this site!
I’m so disappointed in myself for falling for it. Yes, it’s looks great, but all is not what it seems. If you’re not happy with what you receive ( I wasn’t with two out of my three items) you have to return it to China at your own expense. Who is going to do that? One item had blue felt tip pen all over it which could only be removed with nail varnish remover and a cotton bud. The second item, a minimalist wooden vase with test tube, was shown in their pictures as being about 12 inches high. The reality was it was as high as my index finger. I paid £20 for it, you’d have got a better one in Pound Stretchers for £2. My final item was a digital alarm clock which I’ve yet to get going. I’m not holding my breath.
Total scam.
September 15, 2026
Unprompted review
Reply from Oaksoho
Dear Mrs. B Allen,
Thank you for sharing your feedback, and we’re sorry to hear that the items did not meet your expectations.
We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ. Oak Soho works with trusted international fulfillment partners to provide a wide range of products at competitive prices. This allows us to offer items that may not always be available locally. Regardless of our fulfillment process, our priority is always customer satisfaction, and we’re here to assist if there are any issues with your order.
Please reach out to us at support@oaksoho.com with your order number and photos of the item, and our team will be happy to review the situation and assist you with a suitable solution. We appreciate you bringing this to our attention.
Best regards,
Oak Soho Support Team
Poor Door Mat!
Should have read the reviews! Spent a lot of time looking for a new beige door mat, this looked to be what I was after, right size, colour and thickness. It arrived today after what felt like ages... well what a disappointment (to put it nicely) the quality is awful, so thin (the photos show a nice thickness), the backing is completely different (a nice rubber back on the photo, you just get the back of the top material), it doesn't even roll flat so I wouldn't even be able to use at the front door. The stitching around the outside is white (not beige and seamless like the photos)
The photo advertised is completely different to what you get! I wouldn't have looked twice at the mats in a shop.
Also says based in the UK, it's not. It's China.
Waiting to hear back as I would like a refund as I did not receive what was in the photo!
September 15, 2026
Unprompted review
Reply from Oaksoho
Dear Laura,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how disappointing and frustrating it is to wait a long time for an order, only to receive a doormat that does not match the photos online—especially regarding the thickness, the backing material, and the white stitching instead of a seamless beige finish. I also acknowledge your concern regarding where our items dispatch from and your request for a refund.
We take product accuracy, quality concerns, and delivery times very seriously, and we want to address all of these points directly to ensure you get a refund for an item that did not meet expectations. Please reach out to our support team at support@oaksoho.com with your order details so we can locate your inquiry, look into this right away, and process a proper resolution for you.
Best Regards,
Oak Soho Support Team
Chinese dropshipper masquerading as UK…
Chinese dropshipper masquerading as UK based company. The mat they advertised for £40 couldn't have been worth more than £5 even in the UK, cheap rubbish. They're trying to circumvent UK law on accepting returns by providing a return address in China. Let's see what my credit card company thinks of that.
September 12, 2026
Unprompted review
Reply from Oaksoho
Dear Paul,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to feel misled regarding where a business is based, to receive a mat that does not reflect the price paid or quality expected, and to be faced with returning an item to China.
We take feedback concerning product value, transparency, and our return procedures very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair resolution.
Best Regards,
Oak Soho Support Team
Elegant look and very comfortable
Elegant look and very comfortable
September 11, 2026
Unprompted review
Reply from Oaksoho
Dear Shirley,
Thank you so much for taking the time to share your review! We are delighted to hear that you love the elegant look and find your item so comfortable. We truly appreciate your support!
Best Regards,
Oak Soho Support Team
Have waited weeks to receive a Hammock…
Have waited weeks to receive a Hammock that when it finally arrived was so small as to be utterly useless. It's not viable returning it as I have to absorb the courier cost. Save yourself time and money by giving these ar#eholes what The Elephant man gave his mother. A wide berth!
September 11, 2026
Unprompted review
Reply from Oaksoho
Dear John,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait several weeks for an order to arrive, only to receive a hammock that is far too small to be usable. I also fully appreciate your frustration regarding the return costs making it unviable to send the item back.
We take concerns about delivery times, product sizing accuracy, and return expenses very seriously, and we want to address all of these points directly. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work with you to find a fair solution.
Best Regards,
Oak Soho Support Team
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!! I ordered a sail from them, described as BEIGE, so I was expecting maybe a creamy colour, but when it arrived it was more deep orangey/peach and not suitable. I asked to return it for a refund, and they gave me an address in CHINA to sent it to! (It was despatched from the Channel Islands, I think). I asked at the Post Office and the cost would have been £30 ! almost as much as the item, so I would have paid out almost £70 with no guarantee of a refund. I feel some sleight of hand at play here, to be honest, and really wish I had read the reviews on this website first - I would never have used them.
September 5, 2026
Unprompted review
Reply from Oaksoho
Dear Teresa,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a shade sail that arrived as a deep orangey/peach colour rather than the creamy beige you expected, making it unsuitable for your needs. I also fully recognize your concern and frustration regarding the high £30 postage cost to return the item to China, especially when it appeared to be dispatched from closer to home, leaving you feeling uncertain about the refund process.
We take feedback regarding product color accuracy, shipping locations, and return expenses very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details. We would welcome the opportunity to review your purchase and work with you to find a fair solution.
Best Regards,
Oak Soho Support Team
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