Oak Tree Mobility Reviews 

4,959
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and professional, non-pressured approach, making the selection process pleasant and informative. Many appreciate the high-quality, custom-made products that meet specific needs, alongside the excellent overall service from consultation to efficient delivery. The delivery teams are often highlighted for being friendly, prompt, and efficient, ensuring a smooth setup. However, some people were dissatisfied with aspects of customer service, citing issues like poor communication, unreturned calls, and long waits for parts or delivery updates. A few customers also noted product suitability concerns, such as chairs not being fit for purpose or uncomfortable despite being custom-made, and warranty issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and respectful interactions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Rated 5 out of 5 stars

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

Rated 5 out of 5 stars

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,959)

952 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Jason was very helpful with his advice and very knowledgeable about the product and most polite and thoughtful about our needs.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Representative was puntual

Representative was puntual, pleasant and positive. He answered all queries and questions confidently and his demonstrations were well presented. We were comforteble with his presentation and manner.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend the company

Ben came to give our elderly Father a demo of their mobility bed. We chose the company as they are UK based and we loved the company ethos that he explained to us too. Ben was lovely, happy to answer our questions and was not pushy at all. So far, we are really happy with the service. Recommend.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great products and staff

⁹Great product. The salesman who did the demonstration for my mum was great. No pressure , patient and made her feel at ease.
Delivery was on time and great team had it set up and showed mum how to best use it.
Customer service was good and kept me up to date on order and had it made on delivered on time.
Would recommend.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star

Matt came to me today and was a very polite and caring gentleman he helped me pick a bed for my condition, he explained through to me to help me understand things Clear , thank you again Matt very nice and caring gentleman
Lauren

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Superb meeting

Superb meeting. Mark Ratherham was prompt and on time. He was really friendly and built a great rapport with my auntie immediately. Very knowledgeable and spent plenty of time showing us the chair and all its benefits.

June 4, 2026
Unprompted review
Rated 2 out of 5 stars

Well I agree that you prey on the…

Well I agree that you prey on the elderly !as I bought a mattress for £942 it arrived in a dirty covering the delicate man.had to wash his hands before he could put mattress on my recliner bed then I sat on the side and it sunk down on all sides when putting the back up a big lump in the middle !spoke to the manager asking for a full refund but no they only paid £642! saying that the £300 because I had slept on it and wouldn't be able to sell it witch I was on the mattress for 2 nights

May 6, 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

Thank you for your feedback.

We're sorry that your initial experience did not meet your expectations. Following our discussions, we're pleased we were able to resolve your concerns by arranging the refund of the remaining £300, meaning you received a full refund for your mattress.

We're delighted that the matter has now been resolved to your satisfaction and appreciate you giving us the opportunity to put things right. We wish you all the best and thank you for your patience throughout the process.

Kind regards,

Oak Tree Mobility

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