We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more
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Review summary
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Reviews shaping this summary
Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more
Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more
My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Furniture Manufacturer
- Furniture Store
- Medical Equipment Supplier
Written by the company
Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.
Your Comfort is Our Strength
Written by the company
- Minimum £200 Trade-In
- When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
- Proudly Supporting the British Heart Foundation
- When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
- Delivery and Installation Included
- We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.
Contact info
Park House, Newbrick Rd, Stoke Gifford, BS34 8YU, Bristol, United Kingdom
- 0330 052 4629
- customer.service@oaktreemobility.co.uk
- www.oaktreemobility.co.uk
4.6
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great service.
Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to consider the purchase with no pressure to purchase immediately, though I think they will as its clearly a great product. Thankyou so much.
July 27, 2026
Unprompted review
I professional
I professional, knowledgeable, helpful! Patient .
No problems at all . Jill Cheshire.
Thank you.
July 27, 2026
Unprompted review
It was a pleasure to meet Michael…
It was a pleasure to meet Michael today. He is very polite and friendly. Very informative about the product that I am purchasing. Explained everything fully and gave me a great choice of products to buy. Highly recommend him, he is very professional.
July 27, 2026
Unprompted review
Chair works great no problems I am very…
Chair works great no problems I am very happy with it thanks again
January 15, 2026
Changez was incredibly helpful and…
Changez was incredibly helpful and explained everything in well detail to us about the best bed options for some one with dementia, help us understood what sort of mattress is ideal, everything was so personalised. Excellent experience.
July 27, 2026
Unprompted review
Nice firm to deal with
Nice firm to deal with.
Good after sales service.
Very polite and friendly staff
July 23, 2026
Ross gave us excellent service
July 24, 2026
Unprompted review
Callum was ever so friendly and…
Callum was ever so friendly and explained everything to me in a respectful manner during my appointment. Thank you!
July 24, 2026
Unprompted review
Callum was caring and great he listened…
Callum was caring and great he listened too me and helped me thank you
July 24, 2026
Unprompted review
David was great
David it’s got david got here dead on time we went through the catalogue. He gave us all the information we needed and it was just good to work with. Would you see him again or lose your company again and certainly with the david?
July 24, 2026
Unprompted review
Initial contact to discuss possible…purchase
Initial contact to discuss possible purchase of chair. John appeared to understand his subject and my health conditions. easy going and relaxed session lasted about an hour
July 24, 2026
Unprompted review
The Recliner chair that I have had for…
The Recliner chair that I have had for about 10 days is not fit for purpose, suppose to be made to measure which I think not, I am a tall lady and this chair is so small cannot sit on it comfortably the riser is way to short the seat is hard and hurts to sit on after a while in fact I feel like some sort of sore is forming on my botton. I phoned customer service to tell them I wasnot happy with it and they left me hanging on the phone for at least 7 minutes while I assume she was having a word with her superior,came back and said they would look into it and phone me back which they havent. A service man came a few days ago looked at the seat which is too firm and no give and said just give it time to bed in, that wont happen as at the moment it is like sitting on piece of wood. Your customer service is not good. Would not recommend you. My name is Pauline Clarke.
July 7, 2026
Unprompted review
Reply from Oak Tree Mobility
Dear Pauline,
Thank you for your patience, and we're sorry again for the discomfort you've experienced with your chair, as well as the delay in getting back to you.
We can confirm we're already in touch with you directly and are actively working to resolve these issues as quickly as possible.
Kind regards,
Oak Tree Mobility
Great presentation
Great presentation. Tony answered all questions. Ver happy to move forward with bed. A vary nice gentleman
July 23, 2026
Unprompted review
Ted Medhurst really help my Mum and Dad…
Ted Medhurst really help my Mum and Dad with their new bed. Very helpful and highly recomended
July 22, 2026
Unprompted review
Friendly company but chair uncomfortable
The serenity chair looks nice and is relatively easy to operate. However my husband finds it uncomfortable fir his back and I regret spending so much money on something he couldn't try first. A lesson learnt...
July 17, 2026
Unprompted review
Reply from Oak Tree Mobility
Thank you for sharing your feedback. We're sorry to hear your husband hasn't found the Serenity chair comfortable for his back, that's not the experience we want for any of our customers.
We can confirm we're already in touch with you directly and are actively working to find the best way forward.
Kind regards,
Oak Tree Mobility
Ted Medhursta was amazing and patient…
Ted Medhursta was amazing and patient with my parents. He was really helpful and talked through all the options really clearly. We'll definitely be calling him again as we'd also like to look at some chairs.
July 22, 2026
Unprompted review
All very efficient and helpful from…
All very efficient and helpful from initial home visit to delivery. Questions answered fully and promptly. Everyone I dealt with was very helpful and dedicated to customer satisfaction. Very happy with chair. Delivery was prompt, cheerful and using chair clearly explained.
July 20, 2026
We had a visit from Andrew Murphy ,
We had a visit from Andrew Murphy ,
He discussed many options for our elderly mother who now has full time care at home
We have been looking at a Suitable chair to meet her needs .
Andrew was fantastic with his knowledge of products but most of all his kind and meaningful approach to meet our mother’s needs .
I can totally recommend he’s support and professionalism .
Paul Taylor.
June 26, 2026
Unprompted review
ryclining chair…
Orderd made to meausure ryclining chair not good to small i complained they sent a tecnition out take photo.s then gave me a call couple days later say yes agree we make another for you, i said no want a refund so fetch chair back, they agreed in end and said i get phone call when fetching, i have been waiting a week now and still no call they quick enough take your money but not fetch chair and give refund back thinking of taking it further DONT TOUCH THIS COMPANY wish i had read reviews first UPDATE well just had phone call collecting chair tomorrow,strange had call after my review UPDATE chair been collected today and said refund will be soon so thank you
June 4, 2026
Unprompted review
Reply from Oak Tree Mobility
Thank you for the update. We're glad to confirm the collection has now been completed, and this was carried out within the lead time originally quoted. We understand this wasn't as quick as you'd have liked, and we're sorry for the frustration caused while waiting.
Your refund will be processed as soon as possible following collection. We always aim to handle these situations fairly and appreciate your patience throughout.
Please don't hesitate to contact us directly if there's anything further we can help with.
Kind regards,
Oak Tree Mobility
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