Oak Tree Mobility Reviews 

Wonderful sales guy. Went through everything in detail, demonstration was in depth and very helpful, product information was very helpful. Can’t wait to receive my chair.

I needed to replace my Mobility Chair and requested a visit. We found Stephen Denny very helpful and he explained all the different types and motors etc. we didn’t feel pressurised at all so went ahead with a purchase.

I like the look and all the features of Oak Tree Mobility Serenity Riser Recliner, it's great for High Leg Lift and I find most suitable for my husband's legs circulation. You can personalize it to your own choice of leathers, it's not bulky and will fit most contemporary living rooms. Thank you soak Tree Mobility

Not delivered at stated time i.e, in the afternoon. It was morning and I was due to attend a postponed Dental appointment.Yes,the packaging was cleared and removed but as my transport for the dentist was waiting for my appointment the chair was placed in the living room. The timing was not as arranged and I had not been notified of the new time.
The chair is comfortable and after a further appointment the controls are now adjusted and working.

Jason
Was very helpful and knowledgeable

Albert nunn

Because we have dealt with the company before when we bought my husbands Stair Lift, an the chairs we are having look lovely we can't wait to sit I them .

Great knowledge and very helpful.
Clive Boorman was professional and very understanding.

Pleasant ,helpful and professional
We were very impressed with Rupert

John was helpful, knowledgeable and friendly. He explained things clearly, with no overt pressure to buy. The product he demonstrated matched expectations.

Tony came to see me this morning to advise me about buying an adjustable bed. He explained everything clearly, told me all my different options and answered all my questions clearly and concisely. It was a pleasure to do business with him

Good product details sadly lacking
My new bed was due for delivery Monday 6th. It didn't arrive. I've not had and communication from Oaktree or the delivery company to appologise and tell me what went wrong or to rearrange a new delivery date. I have emailed Oaktree to explain I did not get my new bed and more importantly I did not and still have not had any communication from anyone to tell me what's happening regarding the delivery of my bed. Their brochure makes a big thing of their customer care and the service they provide and what happens during the delivery process, most of which did not happen. I didn't have one conversation with one person at Oaktree that seemed to care about me the customer. So I would like prospective customers to be aware the time between buying your bed and actually getting it is a long time. Communication is nothing like promised. They out source the delivery and they seem to think once the bed has left their warehouse and they've been paid that's their job done. I may be in a position to leave a review on the quality of the bed though I have no idea when.
Oaktree contacted me as a result of my trustpilot review. Apologies were made and an amount refunded as a gesture of goodwill. I have been using my new bed for a few weeks and find it much more comfortable than the bed it replaced. I don't know how to use the memory remote or adjust the wooden slats in the frame. A lady at Oaktree told me the information I needed was in the documentation provided, I've read everything they gave me that arrived with confirmation of my order and can find no instructions for frame adjustment or remote functionality. So I'm pleased with the product but the details in delivery and presentation are sadly lacking.

easy to use wide choice competitive prices

Matt the rep made us feel very welcome and valued, the whole experience was excellent, can't be faulted

Kevin was a total gentleman with great knowledge very informative and helpful thank you very much 😊 😀 👍 He made sure we were happy with our purchase with no pressure what so ever to buy .

lee wainwright visited my wife and i and very carefully explained all we needed to know about electric beds very patient nothing was to much trouble thanks john from shropshire

The chair we received is quite good but unfortunately we cannot say the same about their customer service. We were due to receive the chair on Monday but received a call at 9.15 in the morning saying that the delivery had been cancelled due to the driver being sick. Their so called 'white glove' service only has one delivery driver which we were surprised at as all their brochures etc. show a 2 man team delivering the chairs. We had cancelled appointments to ensure we were available to receive the chair on the Monday as planned. When calling customer service they were not very apologetic, and said theirs nothing they can do, and just blamed the 3rd party provider. Total shambles. The chair was delivered yesterday, and again we had to cancel plans and move appointments to accommodate this. We are missing the instructions that were supposed to be in the side pocket, and we also have not received a response to numerous phone calls/emails today as we want to take out the insurance, but again the customer service is appalling. Would I recommend? Definitely no. Go elsewhere.

Jason was fantastic. He thoroughly explained the chair and its features, answering any questions we had. No hard sell, either. Would highly recommend.

My appointment with Ian Bridges was certainly an experience…a very pleasurable one!
It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laughter.
Once the demonstration chair was assembled Ian went to great lengths to ensure it was the correct fit for me suggesting I went for the next size up as I have longer legs which I did.
Ian was a great help in helping me decide which fabric and colour would go best in my lounge. He wasn’t pushy by any means and I’m really looking forward to having my chair delivered.
Thank you Ian.

A very good experience and Tony was very friendly from start to finish.
He answered all our questions fully - even if they seemed silly to us.

It was a pleasure today to meet Rupert who gave us a thorough demonstration of how the rise and recliner chair would operate. He explained clearly and in detail how the chairs are built to suit the individual and broke down the total cost for us, as well as answering all our queries. Both my husband and I were impressed by how comfortable we found the chair and also by the range of fabrics to choose from. Thank you.