Oak Tree Mobility Reviews 

4,955
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and professional, non-pressured approach, making the selection process pleasant and informative. Many appreciate the high-quality, custom-made products that meet specific needs, alongside the excellent overall service from consultation to efficient delivery. The delivery teams are often highlighted for being friendly, prompt, and efficient, ensuring a smooth setup. However, some people were dissatisfied with aspects of customer service, citing issues like poor communication, unreturned calls, and long waits for parts or delivery updates. A few customers also noted product suitability concerns, such as chairs not being fit for purpose or uncomfortable despite being custom-made, and warranty issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and respectful interactions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Rated 5 out of 5 stars

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

Rated 5 out of 5 stars

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,955)

945 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class

My appointment with Ian Bridges was certainly an experience…a very pleasurable one!
It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laughter.
Once the demonstration chair was assembled Ian went to great lengths to ensure it was the correct fit for me suggesting I went for the next size up as I have longer legs which I did.
Ian was a great help in helping me decide which fabric and colour would go best in my lounge. He wasn’t pushy by any means and I’m really looking forward to having my chair delivered.
Thank you Ian.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and Friendly

It was a pleasure today to meet Rupert who gave us a thorough demonstration of how the rise and recliner chair would operate. He explained clearly and in detail how the chairs are built to suit the individual and broke down the total cost for us, as well as answering all our queries. Both my husband and I were impressed by how comfortable we found the chair and also by the range of fabrics to choose from. Thank you.

July 7, 2026
Unprompted review
Rated 2 out of 5 stars

Read all reviews, google and Trustpilot

Very nice representative, he didn’t force buying on us, the product looks great and it being made from scratch & to our measurements is what we like. But - they want you to pay upfront, and only put a review on trust pilot. My parents are in their late 80’s and want people to read google reviews as well - please tread carefully before you order!

July 7, 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

Thank you for taking the time to leave your review.

I'm pleased to hear that you had a positive experience with our representative and that you liked the fact your parents' product is being made specifically to their measurements.

I just wanted to provide a little reassurance regarding the points you've raised. As all of our products are made to order, payment is taken before delivery, which is standard for made to order purchases. Customers who place an order in their home also benefit from a 14-day cooling-off period, so they have time to consider their decision and cancel if they choose to do so.

We also appreciate all customer feedback, wherever it's shared. We invite customers to leave a review on Trustpilot as it's a platform that's easy for most people to access, particularly those who may not have a Google account. However, we're equally happy for customers to share their experience on Google or any other review platform.

Thank you again for your feedback, and we hope your parents enjoy their new product for many years to come.

Kind regards,

Oak Tree Mobility

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Unfortunately I can't get finance,but sorted with a cash payment. Everything great looking forward to my new chair.

July 7, 2026
Unprompted review
Rated 2 out of 5 stars

No Pricing on Website

Was just interested in the serenity swivel chair. Nowhere on the website does it price the item. I did not want a brochure (waste of their money posting it to me to be put in the bin), and I did not want to fill in a form with my details in case I did not purchase the item. Consequently they have lost a potential sale. And nowhere to send them a message.

July 7, 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

Hi William,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience.

We understand your frustration. We appreciate that not everyone wants to request a brochure or provide their personal details just to find out the price of a product. Your comments about the lack of pricing information and the difficulty in contacting us directly are valuable, and we'll ensure this feedback is passed on to the relevant team for review.

We're sorry that this experience has led you to look elsewhere. If you'd still like information about the Serenity Swivel Chair, we'd be happy to provide a guide price and answer any questions here without any obligation. Please email me directly - carly.cole@oaktreemobility.co.uk

Thank you again for your honest feedback, it helps us improve.

Kind regards,

Carly
Oak Tree Mobility

Rated 5 out of 5 stars

Steve Denny was very friendly and…

Steve Denny was very friendly and respectful to us and mum's home. He helped us to choose the most appropriate chair and explained the whole process to us. We were very happy to proceed with the purchase and mum looks forward to getting her chair.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I have oak tree mobility adjustable bed…

I have oak tree mobility adjustable bed for last seven years and it has been very comfortable bed. I have decided to purchase rise and reclining chair from oak tree which will allow me to have my legs elevated and help my circulation.. I’m very pleased with Oak Tree and I would recommend them to everybody

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Usman Ali from Oak Tree Mobility…

Mr Usman Ali from Oak Tree Mobility provided an Extremely good service in demonstrating Parker Knoll Riser recliner which resulted in immediate improvement in getting out of chair which was proving difficult before. Is was supremely comfortable in reclining position too. We were so happy with the overall experience and service that we have placed an order for an adjustable bed too.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Electric Bed

Chris introduced himself and initially he ensured I saw his identity card before we sat and chatted.

We then looked at the oak trees products that I was interested in. Chris was very knowledgeable in describing a bed that I was interested in.

He took measurements of my bedroom room and also of myself explaining the reason for this which I found interesting and helpful. I then chose my bed and we then discussed payment methods.

He then showed me the different designs and features of the bed and he gave me the different swatches to browse through whilst he completed the appropriate paperwork.

All in all the process was easy to follow and Chris put me at ease and answered any questions I put to him without any trouble.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

I chose Oak Tree because when I asked…

I chose Oak Tree because when I asked for a rough estimate I was given one, and that my preferred colour -pink- was available. Where as other firms had only offered to send out a sales person even though they did not supply pink.
I was very pleased with the sales person who was helpful, the chair he brought in to try was exactly right for my size, and I was happy to order my two seater recliner sofa. It is lovely, smart and matches my chairs well. The only down side is that the height of the seat from the floor is too high and my feet don't touch the floor which does gets uncomfortable after a while, it would be perfect if it was lower. The quality is very good.

February 10, 2026
Rated 5 out of 5 stars

Young man from oak tree mobility had a…

Young man from oak tree mobility had a great personality he was very fair and I’m very satisfied with what the outcome is. I was able to get the bed fit for purpose and look forward to good night sleep with less aches and pains

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to meet Duncan today…

It was a pleasure to meet Duncan today who applied no pressure in purchasing the mobility chairs/settees from start to finish. He kindly explained the mechanics of the furniture and Best of all he was clued up on Ergonomics and knowledgeable on how to fit you in the right chair. Duncan had a variety of swatches to show where he allowed time without pressure. I wouldn’t hesitate to recommend Duncan for demonstrating the various pieces of furniture. A Happy Customer.

July 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look