Oak Tree Mobility Reviews 

It was a pleasure to meet Duncan today who applied no pressure in purchasing the mobility chairs/settees from start to finish. He kindly explained the mechanics of the furniture and Best of all he was clued up on Ergonomics and knowledgeable on how to fit you in the right chair. Duncan had a variety of swatches to show where he allowed time without pressure. I wouldn’t hesitate to recommend Duncan for demonstrating the various pieces of furniture. A Happy Customer.

Ben was wonderful, very patient and explained everything fully

Had a visit from Rod Mason who answered all my questions with no pressure, and left a quote I am happy with for me to ponder - I fully intend to buy when I am ready.

Chris Harrison was excellent talked me through the process. There was no pressure to buy.

I ordered a Serenity chair in January 2026 on condition that it would be delivered after 13:00 hours as I am disabled and live aloné. I was assured by Luke that this would be possible and initially all was fine. Unfortunately I was taken to hospital so had to put the delivery on hold for 2 weeks until I got home. Then the problems started. It appeared that the delivery company didn’t employ staff who could read their own notes and I kept being given early morning delivery times. Eventually weeks later I got an early afternoon delivery slot. Then the chair arrived complete with slash across the fabric apparently not clearly visible to the delivery guys but immediately obvious to anyone else! I was told a replacement would be made. Having never seen the Serenity chair in the flesh before ( as samples weren’t available), I was unaware how difficult it would be for me to be able to operate the chair without a separate remote. I telephoned and said the chair was not suitable. Suddenly a separate remote could be supplied with my replacement chair but that it wasn’t going to be ready for six weeks. When I later chased for a progress report, I was told that the chair was now available but to wait two weeks for the the delivery company to get in touch. I repeated my request for a pm delivery. I was informed that the information was on the order. Today, some two weeks later, I am, yet again offered a early morning delivery slot. I give up and now I want a full refund as promised in the sales pitch.
16 July Two weeks later - The saga continues. It was not made clear to me when I was told that my full refund would take 14 days, that this would be only once the damaged chair was collected. Since no attempt was made to arrange to collect the chair until today (14 days since I cancelled the order and only after I have chased several times to find out what is going on), it seems that my money is being held ransom. In addition, yet again my request for an afternoon collection has been ignored by the transport team and a 8:00-13:00 timeslot suggested even though my records clearly state that that’s not acceptable. It’s been agreed now by yet another customer services operative that the time slot I have requested will be adhered to and that once the chair is collected and receipted I will only have to wait a further 3 working days for my own money to be returned. Oaktree Mobility have had use of my money since February. The response to my initial Trust Pilot report is nonsense. They learn nothing about customer service from experience.

I bought a bed after a visit from Rod Mason and the service has been so good that I am now buying a chair! Thank you.

Usman and Tom have been superb. Excellent knowledge and advised me on what products was correct for my back pain. Looking forward to my new chair.

Even managed to find my address which was a miracle.

Very friendly and professional service.

Requested a brochure on the Friday, had a phone call the following Monday with a lovely lady called Cathy, coupled with a visit from a sales consultant that same Monday afternoon. Jason, said sales consultants, took my parents through the armchair options, including the ability to sit in a demo model. Jason was exceptionally knowledgeable, friendly, and gave useful advice on various features without making us feel pressured to buy. Can highly recommend both the company and Jason, the sales consultant.

From the phone call of booking Oak Tree Mobility to come and give quote us for a new bed the service was excellent.
Lee Wainwright came to see us, very punctual for 4 hours he went through every detail of the beds, color material, he was very through explained all about how it mattered about having the right bed for your needs. Thank you Lee your a credit to the company.

Excellent demonstration by mark Kirby very Informative.enjoyed the experience

I was very impressed with the service I received today from Oak Tree Mobility. Everything was explained clearly and professionally from start to finish, we were guided through the best options and the chair will be made to measure and care was taken to ensure we were entirely happy with our choice. Many thanks.

Your sales person, explained things well and listened to what I asked. Didn’t find him pushy at all like some other companies. That’s why I gave him a nice 10.

On the next page it came up with the name Nicolas Panizzi, I don’t know why as I bought the chair for myself and paid the deposit from my own bank account, Nicolas is my lodger!
So has nothing to do with what I buy.

I have splendid experience with oak tree mobility regarding purchase of dual adjustable bed. They have put me at ease and no pressure. It is the right fit for both myself and my partner and we look forward to having comfortable sleep in years ahead.

My personal experience of this company is that their main interest is to extract as much money as possible. The pocket sprung mattress is not fit for purpose, When you have to change it for memory foam within weeks of receipt the company charges for the replacement.

From the consultation to delivery, the service was 5 star. Our sales consultant took his time to work with us to get the best chairs for our budget, he knew his product, the company history and ethos. The communication with the back office staff was clear and concise and the delivery team were fast and efficient. I would 100% recommend Oaktree Mobility.

Personal man with a great disposition and great knowledge,I would recommend Matt

Knowledgeable

Very Helpful

Great service

Nick the salesman was extremely pleasant with an endearing manner. No pressure was put on us to make a purchase; his knowledge of the product was exceptional. Everything was explained in great detail. We made a purchase. Thank you Nick.

Jason very helpful. Went into great detail and brought bed and chair into lounge for me to try. Here 2.5 hours. Reassured me on price and delivery times if both bed and chaotic were bought at same time. Overall excellent service.
With my thanks