Oasisfashion Reviews 

Although an item received was unfortunately marked, I received a response very quickly to resolve the situation and a replacement issued. I really appreciate this great customer service so I can still wear the outfit as I'd planned! This was via Anna.

My refund was late being issued, I contacted the customer care team and received great assistance from Ansa - within the hour she responded to confirm the money had been refunded to my account. Fab customer service

Extremely disappointed that ive had to pay for multiple return parcels for a SINGLE order. I was not informed that it would be necessary. Some items being returned were unfit to be worn, rubbing the skin and causing injury and yet still I had to pay for the returns. Its almost impossible to find a phone number to talk to them on. They use online digital automated messages to handle you, and leave you waiting in line for a VERY long time. I would strongly suggest avoiding this firm

Order arrived ok, and it was a good sized order. However on completing returns, what a pain - had to do 3 separate processes for 3 separate suppliers even though delivered to me on a single order. Let’s hope all the refunds come through ok - based on some of the other reviews I’m reading, I’m not confident!

If I could give them minus stars I would. The experience I've had with them is atrocious. I paid £88 +£2.99 shipping. Unfortunately I had to return them which I did per return policy. I have proof that it was delivered to them on 9th Feb. I'm still waiting for my refund! I emailed them initially to ask for an update and they said while it was delivered it still has to go through warehouse process and I have to wait a week. I wait and follow up because still no update or refund. I get confirmation that £88is refunded and it'll be back in my account. I wait but nothing appears in my account for days. I email again to which I'm told it wasn't done because there was an error and questioned if I opened a dispute which I haven't. So they say they will send to finance team and I have to wait 8 working days for an update. I wait and still no update so I chase them again. This time they said it hasn't been done, the team might have missed it in the backlog and so it's been sent again and I will receive £86.01 after 22nd March. I reply its unacceptable it needs to be expedited and want it escalated to management. I simply get 'sorry about this' I have to wait. No word from a manager, no compensation for the delay, certainly no refund.

What did they do with lovely Oasis? This used to be y absolute favorite brand, since they gone online everything changed :( Not only quality dropped, but the entire purchase experience is so bad...Delivery takes very long, they charge 1,99 for nay returns and also take up tp 28 (!!!) days to process returns. I find myself chasing for updates as no updates are sent ... very very sad! wont be buying again ....

This time, I wanted to order as usual, but any item I picked it didn't put in a basket, constant error pop up. I contacted CS and they asked evidence, OK, then, 1000 of not really relevant questions, like what is your email address, huh, how do you reply to me then?! (It was email conversation) In the end, their excuse was that I don't have an account. What a waste of my time! They lost me as a customer and I don't want to deal with such incompetent people! Shame ...

Dear Millie,
I was using both, my PC and phone, still having same issues!
Not great is it... you lost me as a customer, shame on your IT and not not much help from CS.

I wanted to return few things and unfortunately my parcel was lost by EVRI👎👎👎- I dealt with them for over a month and it didn't bring any solution.
I wrote to OASIS👍last night and my problem was solved straight away by ASHA👍. VERY HELPFUL AND SUPPORTIVE. THANK YOU ❤️

Placed an order this morning for 3 items and selected ‘DPD next day delivery ‘ as my delivery method , paying 6.99£ . First reason being I am only home tomorrow so chose next day to make sure I’m home . Second, I had checked prior to ordering that you sometimes use Evri, which is the worst delivery company and , at least in my neighbourhood, most packages remain undelivered or stolen as the drivers leave them on the side of the road . So I did all possible to avoid my items being delivered by them .

When I received my order confirmation I saw that 2 out of the 3 items will be delivered by UK Standard Delivery .

Nowhere during the order process did it notify me or warn me that delivery method will vary for items . It only said ‘may be delivered in separate packages ‘. This is very misleading to me as a customer . I do see now in their ‘delivery information ‘ section on their webpage that Concessionaire brands are excluded from next day delivery but the information is very well hidden and I would have to go out of my way to find it. And how do you find something you don’t know you need to look for . You wouldn’t expect everyone who orders visit the ‘delivery information’ page. The information should be disclosed when placing an order and selecting a delivery method. When I selected Next day delivery , a pop up should have showed up or something like that that said that only one item of my order qualifies for this delivery.

As soon as I found out , I tried to cancel my order , which was within 10 min of placing it . But was told it was too late which also seems absurd .

I really really hope my packages don’t get lost as Evri is very bad in my neighbourhood.

I ordered through the Oasis app, so please change your order processes to disclose this information while someone is placing an order .

Update : I got in touch with Oasis customer service and was gaslighted where they are saying I received a breakdown of delivery information during checkout which I definitely didn’t . I went back to the app and went through checkout process again and nowhere in the process does it show delivery breakdown for each item . To prove I’m right , I’ve sent a screen recording, hopefully they admit it after seeing that . Can’t believe they tell me I’m lying about not being shown delivery breakdown and I need to resort to recording the checkout process .

Another update : After seeing the video , customer service have now said I need to download the latest version of the app! You cannot make this up! I literally downloaded the app today . This is the worst customer service I’ve ever experienced.

I used to love Oasis' style and high quality - it was worth paying a bit extra.
The current clothes on the site are just absolutely hideous - what is going on there?!
It's not the same store at all.
If anyone can suggest a nice alternative to the original Oasis, I'm all ears.

I've been shopping with Oasis for years but since they were taken over the whole thing is a total nightmare - avoid it!
I ordered a pair of black jeans at the end of last year. The arrived and were fine apart from the zip was always a bit weird - i assumed it was just because it was a metal one and a bit stiff. But after about 3 wears, the zip completely broke - and I could see that it was actually because there were some teeth missing on it. So, I contacted customer services and they said they'd send me a replacement pair. When the replacement jeans arrived it was laughable how small they were - there was absolutely no way I could get them on. I thought that was so weird so I held them up next to the original ones - both size 12, both the same design, and the difference in size was ridiculous! The new pair we obviously, visibly a LOT smaller than the original ones I ordered. I contacted Customer Services again and sent them a video of the size difference and they just responded saying I was wrong, there was no difference and they wouldn't send me a proper replacement, even if I returned these ones (which I had offered to). The only solution they offered was for me to return the tiny ones and then order a new pair myself - which by now had gone up in price as they were no longer on sale. I said that this would cost me more money just to get a replacement but they didn't care. When I tried to return the tiny jeans, the portal said it was too late.
I did in the end order a new pair, which arrived, and was the same size as the original pair. So I now have a photo of all three pairs of "size 12" jeans, one of which is TINY in comparison to the other 2. I have sent this to Customer Services to prove that there is a fault with their product, even though they deny it. However, the latest pair they sent me also have teeth missing on the zip so I'm sending them back too as no doubt that zip will break soon too. All at a cost to me. So I am left out of pocket, having been lied to, and I still don't have any jeans!

***UPDATE*** I replied to the TrustPilot message immediately to give them the information they asked for, but they seem to be asking again - no idea why.

They sent me the wrong item, admitted it but refused to give me a full refund because I didn't contact them first. Even though I followed their returns policy and chose "wrong item received". So I've lost the shipping price and 1.99 because of their mistake. Their customer service is shocking - mistakes happen but a good company rectifies it. The returns policy or portal should warn customers to contact them before selecting the wrong item received option. Quoting ambiguous T&Cs is not good customer service when they're the ones who made the mistake. Shameful.

Edit: their idea of rectifying it is to refund the £1.99, so I'm still out of pocket by the shipping price because of their mistake.

They're not the same as the high street company and I doubt they'll be around for long.

I have been shopping with Oasis for years with no issue but recently put an order through their app for 5 items and paid for express delivery.

I was surprised to receive 5 emails from Debenhams, all with different delivery days spanning 2-5 days, so already breaching the express charge I paid for.

Then they all turn up separately over 3 days from different retailers

I have decided to return an items as they were not suited. Went to the app and I have to return each item to their respective retailer ( not Oasis or Debenhams) so that’s 5 return labels and I assume now 5 refunds that I’ll have to keep track of?! Please don’t tell me you’ll charge me 5 x return fees?!

Annoying and expensive given I paid Oasis for an unlimited delivery pass not that long ago

Once I get the refund(s) I will deleting the app and will not bother with this lengthy process again with either retailer.

The app is awful too, can’t zoom in on images of clothes, pretty crucial when you’re buying online!

Can’t see them being around much longer with this business model

I agree with the other disappointed reviews..I’ve been a customer of Debenhams ,oasis and warehouse since time began and I’m finding myself chasing refunds and trying to get into the refund portal for oasis again.I’ve tried to rest my password but I’m never sent the link.sadly you cannot talk to anyone and I’m just thoroughly saddened the way the shopping experience has deteriorated .

I’m a girl in Australia who used to just love Oasis clothes both stylish and affordable. But because they no longer deliver to Australia since they joined Debenhams, I’m using a parcel forwarding service with a Guernsey address where VAT is not applicable. I have had to painstakingly extract information from them bit by bit regarding VAT refunds and they don’t seem to want to give the money back. Shocking customer service.

I put through orders on oasisfashion.com amounting to about GBP290. When I enquired about the VAT being refunded, they first said:

We do not ship internationally, if you would like to place an order you will need to use a UK address , you will then not be charged VAT.

I enquired further because nowhere was VAT discounted on my order, then they said:

So what you would need to do is place the order and then let me know. I can then get you a VAT invoice from the admin team which takes up to 3 working days. You would then need to claim this back with HMRC.

I put my orders through and asked for the invoices, they asked me to fill out a form with company name and VAT number(what the????)

Thanks for reaching to my concern, could you please confirm if you are VAT registered? If so, kindly fill out the information given below:

COMPANY NAME:
COMPANY ADDRESS:
VAT NUMBER:
ORDER NUMBER:
ACT NUMBER:
EMAIL ADDRESS:

And to add the cherry on top, they then told me to pay them:

Thanks for confirming this over, however please be advised that you have to pay £5 for your VAT receipt per order as is only free once your VAT registered or a charity provided that you have given a charity number. If not could you please confirm if you want to pay via Paypal or bank . Once payed please pop us a message showing that you have done paying the VAT and I will raise this to our relevant team right away.

Scandalous business practises, appalling excuse for customer service. Never again.

Paid for Unlimited delivery just two months ago, on 27 Oct they claimed IT response will be in three days, then another three days, now they asked to wait til 9 Nov. Clearly just dragging time. Very poor service with occasional rude attitude. Also keep requesting info that I have already given. further, it’s merged with other brand making shopping so difficult.

Been shopping from Oasis for years and it’s gone so downhill now. Avoid unless you want to waste time and money.

Order came via Debenhams. I returned and my refund of £120 has gone missing. Been waiting 2 weeks now. Every communication with customer services is "wait a few more days". The language used is also "you haven't been able to locate your refund", "you haven't checked your statement" etc. placing blame on me. Additionally, when trying to initiate the refund, it wouldn't accept my order number and I had to contact customer services just to even get the return request acknowledged so the returns portal doesn't work. Won't be ordering again. Debenhams merger has clearly been a disaster.

Really really poor experience. I returned some clothing I had bought. The OASIS website states returns are FREE however I was charged £1.99 once refunded for making this return. I spoke to their customer service who simply told me that as they had merged with Debenhams, returns cost £1.99. When I questioned that the OASIS website, where I ordered from, stated returns are FREE, they simply cut and pasted the previous response and sent again. Not only am I extremely disappointed that they are charging me for something that I was not informed about, but their customer service is appalling and shocking. I do not mind paying for returns however I mind when they deliberately lie on their website and charge for something that they say is free.

I have ordered from Oasis before (prior to Debenhams merger) and they were brilliant. I am extremely disappointed now and won’t be ordering again.

I used to buy most of my clothes from Oasis but since they changed companies the quality is very low. It's also very frustrating to have all kinds of brands on the website. This is looking more and more like a fast fashion brand.

What the hell has happened to Oasis? The website is awful, all different brands mixed in and the clothes look bland and dull.

Boohoo is destroying this brand which I have been shopping from since 1994. The stuff looks awful now ☹️.

In response to the reply - more branded stuff? What is that supposed to mean? Oasis is a brand! You are putting OTHER brands on the website and it looks like a tacky website now. Also, your new Oasis clothes look awful. Oh, also some of these reviews look fake.