Ordered a dress on the 9th August still not arrived 😔 I have never had to wait so long for an order before very dissatisfied 😔
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I purchased a Petite Lace Yoke Jacquard Midi Prom Dress (Charcoal, size 14) on 20 November and returned it because it was too small and the quality was poor compared to expectations. Debenhams conf... See more
Company replied
Abismal. Returned three dresses in accordance with the returns policy and only refunded for one. Customer service don’t care and literally ignore your messages. Still trying to chase the money that ha... See more
Found a ladies jumper on line showing as available. Within 24 hrs Oasis advised item was in fact out of stock. Cost of jumper was refunded but cost of postage was not. Contacted them by SMS and messen... See more
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I used a £25 gift voucher from Thrift+…
I used a £25 gift voucher from Thrift+ to part pay for an order which I returned as it was too small hoping to then reorder something else with it. I have been told by Oasis TWICE that I am not able to have the £25 back to use for a replacement- they will just keep it and I am out of pocket! Legal?!?
A little update- there was confusion on Oasis part over whether my code was only a discount code ie 25% off when it was a Thrift+ E-gift card worth £25. This has now been resolved and my replacement order has gone in with E-card applied. Many thanks to customer services staff for unravelling it all
August 1, 2023
Unprompted review
Reply from Oasisfashion
Hi Helena, thanks for taking time to leave a review. I've sent a private message to you for more information so please reply with your order number when you can and I can check this for you. Thanks - Jack
Refund from 12th July still not processed for Oasis and can’t contact company!!!
I also returned an item via Evri on 12th July. I have yet to receive a refund or confirmation that a refund is being processed. I have been unable to contact anyone regarding this. Sent an email and it came back as undeliverable!!! I used to love Oasis clothes but after this experience, don’t think I will be using this company again. I’m £75 out of pocket and really unhappy.
July 23, 2023
Unprompted review
Reply from Oasisfashion
Good afternoon,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
We do ask to allow 15 days for the returns to be received and processed by our warehouse, as you made the return on the 12th July if you have not received notification of or your refund by the 27th July please do get in touch. You can do this in a number of ways including email, facebok and apple message, I have included the link for you below:
https://www.oasisfashion.com/pages/informational/returns
Take care,
Fiona
Wonderful 5 star customer service from…
Wonderful 5 star customer service from Jade Amber and all the team. Very quick response to helping with my unlimited delivery and gift vouchers. Thankyou so much for all your help; it was very much appreciated
July 21, 2023
Unprompted review
Reply from Oasisfashion
Hi Lisie,
Positive feedback is always nice to hear. I'm really happy Jade was able to provide you with a wonderful Customer Service experience. I'll be sure to pass on your positive feedback to her.
Hope you have a great day.
Take Care
Hamza
Great quality of the dresses
July 1, 2023
Unprompted review
Reply from Oasisfashion
Hi Grace
Thank you so much for this review. It's wonderful to hear you find our dresses to be of great quality. Your feedback is much appreciated.
Have a lovely day - Dean
The refund policy for Oasis is terrible
The refund policy for Oasis is terrible. I returned my items on the 27th June 2023 by using the 48 hour return service that I was deducted £2 for. This seems to be pointless as I didn’t receive an acknowledgment of the return until the 8th July and no refund until the 13th July. This is far too slow and stressful. There seems to be no contact details to check what is happening, the only comfort I had that my refund was received before the 8th July was via the postal tracking service, thank goodness.
I will now have to pay nearly £300 on my credit card at the end of the month as the refund is credited to the following month, thank you Oasis for this! I will never buy from the Boohoo group again as I’ve had similar experiences with other brands they have purchased. There are other retailers out there that don’t hold onto your money for 2 weeks after returning the clothing, I’ll be buying from them instead.
An interesting response from Oasis, but I had an email stating it would take up to 4 days to check my return on the 8th July. I received an email late on the 12th July to say my refund was being processed. So it did not take 7 days for the processing, it took 1 day. The rest of the time was all Oasis.
July 13, 2023
Unprompted review
Reply from Oasisfashion
Good morning,
Thank you for taking the time to leave you a review regarding the returns and refunds process.
From the date you return your order, it can take up to 15 days for this to arrive back at the warehouse and a further 7 days for a refund to be processed back onto your card. Once the refund is issued, we do not have any control over how long this takes to go back onto your card.
As you returned on the 27th June and your refunds were issued on the 8th July, they were issued well within the returns timeframe.
I understand you will be shopping with other retailers, but I hope you will give us another chance in the future.
Take care,
Amelia
Great service
Fantastic customer service from Danny. He responded promptly to my enquiry and things got sorted within 3 days. He communicated quickly and succinctly and it was a pleasure to deal with someone who knew what they were doing. Thank you Danny
July 10, 2023
Unprompted review
Reply from Oasisfashion
Hi Beryl
Thank you so much for this great review. It's fantastic to hear Danny was prompt in handling your query and got it sorted for you. I will definitely pass your thanks on for you.
Have a lovely day - Dean
I returned a number of items via Evri…
I returned a number of items via Evri on Sunday 2nd July. I have yet to receive a refund or confirmation that a refund is being processed. I have been unable to contact anyone regarding this. Very disappointing.
July 13, 2023
Unprompted review
Reply from Oasisfashion
Hi there
Thank you for this review. As per our returns policy, due to the volume of returns we receive, we ask to allow 15 days from the date of posting any return for it to reach our warehouse and be refunded by our returns team. An email confirming this refund will only be sent once the return is processed.
We have various contact avenues available and these all found under our "FAQ" page here:
https://www.oasisfashion.com/pages/informational/FAQ
If a refund hasn't been received by the 17th July, please let our customer service team know and they'll be happy to help with this.
Thanks - Dean
Not refunded for all returned items
I returned 11 items of clothing to Oasis, but they only refunded me for 10. By the time I noticed the error, they claimed it was too late and they couldn't refund me for the final item. This was THEIR error, yet they've suddenly imposed a time limit (not mentioned anywhere) for me to spot the error and raise with them? I've always been a huge fan of Oasis clothes but I won't be buying any more from them now if I can't trust their returns process.
July 11, 2023
Unprompted review
Reply from Oasisfashion
Update: Thank you for sending this over. I've had a look at the order and can see the return in question was refunded over 2 months ago and this would be considered a significant amount. On this occasion as a gesture of goodwill, I've gone ahead and refunded the item you have advised was also returned and this should show on your account by the 20th July. Issues with refunds on returns are definitely not a regular occurrence but should there be an issue on a future order, please do let us know as soon as possible and we'll be able to get this sorted for you straight away.
Have a great day - Dean
--------------
Hi there,
Thank you for taking the time to leave this review, I'm sorry to hear there has been an issue with a refund on your return, I can definitely look into this for you.
If there is an issue with a refund on a return, we ask to be made aware of this within 14 days as this allows us time to review any returns footage and investigate the missing return claim. So I can advise further on this, please can you respond to the message I have sent through TrustPilot with your order details?
Speak soon -Dean
I returned a parcel a week ago
I returned a parcel a week ago, still I haven’t heard anything back from these people, no email, no refund yet.
On Evri website the parcel showed as returned on the 5th of July.
I tried to reach the customer service via email provided on internet, absolutely awful. Terrible experience.
July 2, 2023
Unprompted review
Reply from Oasisfashion
Update -
Good morning Vale,
Thank you for providing me with your order number, I have taken a look into this and I can see that a refund of £30.09 has been processed and is currently pending, this will reflect in your account no later than the 19th July.
Take care,
Fiona
*******************************************************************************************************************
Hello Vale,
Thanks for taking the time to leave this review, it can take up to 15 days for a returns to be received, processed and refunded by the warehouse.
If you end up waiting longer this this for the refund to come though, I would love to assist you further, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Still no refund
I returned a package and still have not received a refund. I have received no email confirming - return only on the tracking. I have attempted to contact Oasis using the email address but it keeps bouncing back saying there are temporary issues. There is no other way to contact them, how ridiculous. I will be speaking with my credit card company.
July 7, 2023
Unprompted review
Reply from Oasisfashion
Update:
Thanks for getting back to me, I've taken a look into your order and good news, I can see that £248.16 is currently processing to be refunded back to you for the return, the refund should clear back to be sent back to you no later than the 14th of July.
If there's anything else I can help you with today please don't hesitate to reach back out.
Thanks
Samantha
Hello Libby,
Thanks for taking the time to leave this review, I'm sorry your return has yet to be refunded back to you and you're having issues in sending an email.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
----------------------------------------------------------------------------------------
This is my first and last order
This is my first and last order.
Ordered a few items in a few different sizes using Klarna. I returned some items by Royal Mail and tracking shows the parcel was delivered to Oasis on 19/06/23.
I haven't received any confirmation of my returns or a refund. I wanted to contact Oasis to ask them about this however, there is no way to do this through their website/no contact details provided.
When I tried logging in to my account from my laptop my password was apparently incorrect - even though I have it written down. So after trying an alternative just in case I was mistaken and this not working either I entered my email address to reset my password. No reset email received.
I logged in through my phone where the password is automatically saved to my email account and this worked - I checked the password before entering and this is exactly what I'd tried entering from my laptop. Strange.
Even stranger, once on my account it says I have no previous orders! I even checked my emails to make sure I wasn't going mad, low and behold I'm not - I have the order emails (it's not like I used a different email address or something).
I don't have my refund.
I have no copy of the order on my Oasis account.
I can't contact Oasis.
Not happy and don't want to repeat this so will make this my last order.
June 28, 2023
Unprompted review
Reply from Oasisfashion
UPDATE: Thank you for your response with this Charlotte. I have gone ahead and processed a refund for the return and the £61.44 will hit your payment method within 24 hours via an updated invoice so please do keep an eye out for this.
In regards to the Oasis account, the order should be showing in the account linked to the email address should you be logged into this. I would suggest deleting the app/clearing cache and cookies or trying a different device to see if this resolves itself.
If you require any further assistance, please do use the contact us link sent by my colleague Dean to discuss this with our customer service team.
Kind regards -Millie
------------------------------------------------------------------------
Hi there,
Thank you for this review, I'm sorry to hear you have had trouble contacting us and are waiting on a refund for your return.
As per our returns policy, due to the volume of returns received, we ask to allow 15 days for any return sent to reach our warehouse and be refunded by our returns team. In regards to contacting us, you can find our contact options under our contact us page here:
https://www.oasisfashion.com/customer-service#folder-cs-folder-contact
So I can look into this further for you, please can you respond to the message I have sent through TrustPilot with your order details?
Speak soon - Dean
I recently bought a top from Oasis via…
I recently bought a top from Oasis via internet, and when I tried it on it was a little too small. I returned it, but lost £6.99 in the process (£4.99 delivery fee - the only option available, and £2 to return). Other companies don't charge for this, which means that I probably buy more from them knowing I can return without consequence if the clothes don't fit. I can't help feeling that these fees will put people off buying from Oasis. I won't be buying from Oasis again.
May 27, 2023
Unprompted review
Reply from Oasisfashion
Hello Maggie,
Thank you for getting in touch and for taking the time to leave your review.
i'm sorry to hear that you were left feeling negative with your experience of shopping with our brand, after facing additional charges to your order, such as the delivery and returns charge.
I do have to advise that we make all of our charges visible on our website, so these can be reviewed prior to purchase, using the link provided below:
https://www.oasisfashion.com/page/returns-information.html
https://www.oasisfashion.com/page/delivery.html
Please note, both of these charges can be avoided for a full 12 months, by becoming an Oasis Unlimited account holder. Further information on this subscription can be found on the link provided below:
https://www.oasisfashion.com/premier/oasisunlimited.html
Our brand remains fully comitted to providing the best possible service to all of our customers.
Take care,
Daniel
Cheap and flimsy- disappointing
Cheap and flimsy - disappointed
Purchased a suitcase last year. Ive used it 3 times. A cruise and 2 sun holidays. Case gas cracked at the wheel and is now ruined and unusable
What a ridiculous response!
June 21, 2023
Unprompted review
Reply from Oasisfashion
Hi Lisa
Thank you for taking the time to leave this review, your feedback is much appreciated. I'm sorry if you feel disappointed by the quality of your suitcase that was purchased last year, but we do offer a 6 month timeframe in which any issues with an item or it's quality can be brought to our attention to look into. As this timeframe has now passed and the item has been used multiple times, we will not be able offer a replacement on the item.
Rest assured, this is not a regular occurrence with our items.
Thanks - Dean
Excellent customer service
Very happy with the customer service I received from Ansa. She was very helpful and dealt with my query very promptly.
June 19, 2023
Unprompted review
Reply from Oasisfashion
Hello Z Zadeng,
Thanks for taking the time to leave this review, it's great to hear about the service provided by Ansa who was helpful in responding to your query.
I'll be sure to pass on this feedback.
Thanks
Samantha
Avoid
Avoid. You will be out of pocket if the item does not fit. Postage is £2 to return. Don’t even buy in bulk. They will soon do something about their postage costs if people stop using.
June 18, 2023
Unprompted review
Reply from Oasisfashion
Hello Nicola,
Thank you for getting in touch and for taking the time to leave your review.
I'm sorry to hear that you have been left feeling negative with the charge we apply to returns completed back to our brand. I can confirm that this charge has been in place for quite some time now and is stated on our returns page, visible for customers to review prior to ordering with our brand:
https://www.oasisfashion.com/page/returns-information.html
When applying the returns charge to our website, our brand also took the decision to add free UK returns as another benefit for our Oasis Unlimited subscription holders, ensuring that they can obtain free UK delivery and returns, for a whole year. This subscription can be purchased via the link provided below:
https://www.oasisfashion.com/premier/oasisunlimited.html
I want to assure you that our brand remains fully committed to providing all of our customers with the best possible service on a daily basis.
Take care,
Daniel
Excellent Customer Service
Excellent customer service.
Prompt responses and a positive outcome on a faulty pair of sandals.
Thank you Oasis.
June 15, 2023
Unprompted review
Reply from Oasisfashion
Good morning Susan,
This really is great to hear and we appreciate your kind feedback regarding the service you've received.
I am sorry to hear of your faulty sandals but I am glad you were able to reach out, where our team could help to ensure all was resolved for you.
I'll be sure to pass this review over to the team on your behalf and I hope you have a lovely day! - Jade J
I returned an order in April
I returned an order in April, waited for the 21 days they ask and nothing. So I wrote to them asking when I will get my refund and they ask for the return receipt from Inpost. I showed them the order has been delivered, I showed the receipt, and still they are making problems because they cannot track the order anymore.. How can you not track an order if your warehouse received the return? Now they want a " Return Receipt" from Inpost. I contacted Inpost and they said the receipt they gave to me was enough. Really, this is unacceptable!!! And what upsets me the most is that I spent so much money in Oasis last year.. it is by far my favourite brand, however I feel really upset with them !!!
June 15, 2023
Unprompted review
Reply from Oasisfashion
Hello Ana
I'm really sorry to hear your return is yet to be refunded for you. I'd love to look into this further to get this resolved, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your account.
Thank you
Stacy B
Prompt customer service…
Juniena sorted an issue I had with my order which I had received. Sorted promptly and efficiently. Great customer service.
June 13, 2023
Unprompted review
Reply from Oasisfashion
Hello,
Thank you for getting in touch and for taking the time to leave your review.
It's lovely to hear that Juniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with the service received.
We work very hard on a daily basis to provide our customers with the best possible service, so it's always great to receive feedback such as your own.
I'll be sure to pass your feedback onto the adviser.
Take care,
Daniel
Customer service always great re…
Customer service always great re returns and refunds. Both Richard and Ivan have been so helpful! Brilliant!
June 12, 2023
Unprompted review
Reply from Oasisfashion
Good morning Jo,
This really is great to hear and we appreciate your lovely feedback regarding Richard & Ivan's customer service.
I'm pleased you were able to reach out about your query and that all has been resolved, and I'll be sure to pass this review over on your behalf.
Have a great day, take care! - Jade J
Received a faulty item
Received a faulty item, was sorted by James within 10 minutes and a replacement received next day. Excellent service
June 10, 2023
Unprompted review
Reply from Oasisfashion
Good morning Adrian,
Thank you for taking the time to leave us your review and I am sorry to hear of your faulty item.
I am pleased though you were able to reach out, where James could help to resolve this for you within 10 minutes.
We appreciate your kind feedback and I'll be sure to pass this review over to James on your behalf.
I do hope you adore your replacement item and that you have a great day, take care! - Jade J
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