I have just watched the stream of my uncle's funeral, and quite honestly the quality is very poor. I could not see the picture of my Uncle on the screen, it appeared as just blank white space. It wa... See more
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See what reviewers are saying
A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each o... See more
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Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time... See more
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We had a problem uploading pictures and video clips in the specific order that we wanted them in i.e couple of photos, then a clip, few more pics, another clip. Our wonderful funeral directors West... See more
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Company details
Written by the company
Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time. Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget. We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does. We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control. We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.
Contact info
United Kingdom
- cs@obitus.com
- www.obitus.com
3.7
Average
498 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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5 STAR VERY GOOD
May 21, 2021
Reply from Obitus
Hi Mr Gordon Lockhart,
Thank you for your review, appreciate it.
Obitus are fabulous!
Obitus are reliable to use, helpful when needed and provide beautiful visual tributes - Highly recommend
May 21, 2021
Reply from Obitus
Hi Julia,
Thank you very much for your feedback.
I find the system easy to use
I find the system easy to use. Never had a problem with sourcing music, however a raised a query regarding the delivery of a dvd and there was a delay in getting a response. [There was an apology]
May 21, 2021
Reply from Obitus
Hi Paul,
Thank you for your feedback. We apologise once again for the delivery delay. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.
User friendly.
User friendly.
Extremely easy to use and they have a very helpful customer service department should you need assistance.
May 21, 2021
Reply from Obitus
Hi Lodge Brothers Twickenham,
Great to hear your feedback, thank you.
Highly recommend
Ease of use, choice and availability. The overall system is good quality and the team are knowledgable and efficient.
May 21, 2021
Reply from Obitus
Hi Claire,
Thank you for your feedback, great to hear you've enjoyed using our service.
Nothing is to much trouble when i call
Nothing is to much trouble when i call, also always find a solution to any problem that arises
Thankyou
May 21, 2021
Reply from Obitus
Hi Angie,
Great to hear your feedback, thank you.
West Norwood Crematorium
Hi
Just received feedback from family about the webcast.
The quality was extremely poor. The angling of the camera needs to be improved as too far away. The sound was poor.
The web cast kept cutting out. Over 6 people complained to the family about the loss connection. They have asked me for a refund of their money.
May 21, 2021
Reply from Obitus
Hi House of Serenity,
I'm sorry to hear about your experience with the live stream, I appreciate how frustrating that experience can be for the family. There are many reasons why this may have happened, some in our control by many outside of our control (as you may or may not know). If we haven't already done so we'd like to investigate this and do what we can to help you. As for the positioning of the camera, we place our cameras at the back of the crematorium so it is discreet and out of the way but so you are still able to see both the lectern and the tribute screen. We will give you a call later today to discuss with you any concerns about the live stream.
Easy to use and well supported
The system is so easy to use, I love that I can check timings as I go along using the display on the lectern.
The team are always helpful, even when I request obscure international tracks they come up with the goods.
I can recommend Obitus without any reservation.
May 20, 2021
Reply from Obitus
Hi Belinda,
Great to hear that you have been enjoying using our service, thank you for your feedback.
Great supplier
Great supplier - quick to respond to the rare problem. Good value for families
May 20, 2021
Reply from Obitus
Hi Steve,
Great to hear your feedback, thank you.
A great system and very helpf staff
A great system and very helpf staff. It is usually always possible to find the tracks my clients want. Where I need extra help, the staff are proactive and personable - always.
May 20, 2021
Reply from Obitus
Hi Ana,
Thank you for your feedback, it's great to hear.
Reply from Obitus
Hi Liz,
Thank you for your feedback. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.
Excellent service and always very…
Excellent service and always very helpful and friendly service. Well done everyone at Obitus keep up the great service.
May 20, 2021
Reply from Obitus
Hi Barry,
Thank you for your feedback, great to hear that you've enjoyed using our service.
The team at Obitus are always… dependable!
The team at Obitus are always efficient, super helpful and take great pride in the service they provide. Even when there have been issues (which have been few and far between) Obitus has rectified or done their upmost to resolve the problem with the end customer in mind.
May 20, 2021
Reply from Obitus
Hi Jacqueline,
Great to hear your feedback, we're very proud of what we do and are always happy to help. Thank you for your review.
Very professional service
Very professional service. As a celebrant I like that you keep me informed and in the loop in respect of music and visual tributes. Thank you
May 20, 2021
Reply from Obitus
Hi Liz,
Great to hear you have been happy with our service, thank you for your feedback.
Fabulous staff
All my interactions with Obitus staff have been positive. Always helpful, patient and understanding.
May 20, 2021
Reply from Obitus
Hi Barbara,
Great to hear your feedback, thank you.
Awesome system for all Funeral media…
Awesome system for all Funeral media requirements with access to any officially released track.
Also fantastic for making sure any pre recorded audio or video tributes are in place at the crematorium ready to play back on the day of the service which has been so useful during the pandemic & lockdown with family in UK and overseas unable to attend.
Webcast are also very reliable and easy to book.
May 20, 2021
Reply from Obitus
Hi Greg,
Thank you for your feedback, really appreciate it.
OBITUS IS VERY USER FRIENDLY AND HAS A…
OBITUS IS VERY USER FRIENDLY AND HAS A WIDE LIBRARY OF MUSIC
THE SPEED OF RESPONSE WHEN A BOOKING IS MADE IS INSTANT
THE STAFF ARE VERY HELPFUL AND ALWAYS MANGE TO SORT OUT ANY UNSUSAL REQUEST.
May 20, 2021
Reply from Obitus
Hi James & Angela,
Great to hear your feedback, thank you.
Staff are always helpful and go the…
Staff are always helpful and go the extra mile to give our families what they need.
Easy to use website. Good that families can log on themselves to listen to music. The webcast with 28 day watch again has proved to be a good product and very popular with our families.
May 20, 2021
Reply from Obitus
Hi Mr. Dan Evans,
Thank you for your feedback. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.
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