I have just watched the stream of my uncle's funeral, and quite honestly the quality is very poor. I could not see the picture of my Uncle on the screen, it appeared as just blank white space. It wa... See more
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See what reviewers are saying
A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each o... See more
Company replied
Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time... See more
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We had a problem uploading pictures and video clips in the specific order that we wanted them in i.e couple of photos, then a clip, few more pics, another clip. Our wonderful funeral directors West... See more
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Company details
Written by the company
Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time. Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget. We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does. We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control. We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.
Contact info
United Kingdom
- cs@obitus.com
- www.obitus.com
3.7
Average
498 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service to offer families
Great service to offer families
The staff are always on hand if we need anything
May 20, 2021
Reply from Obitus
Hi Nick,
Great to hear your feedback, appreciate it.
Tremendous layout
Tremendous layout, very easy to use and search. Can be done with the minimum of fuss overall a great site to use.
May 20, 2021
Reply from Obitus
Hi Mr West,
Great to hear your feedback, thank you.
Part of my job
Easy to find what's needed musically and therefore help the families through difficult times and decision making.
May 20, 2021
Reply from Obitus
Hi Reverend David,
Grateful we were able to help in such a difficult time for all, thank you for your feedback.
Use the service provided daily always…
Use the service provided daily always very good when the need to contact staff very prompt polite and very helpful
May 20, 2021
Reply from Obitus
Hi Stephen,
Great to hear your feedback, appreciate it.
Very impressive service
I have never used Obitus before but found it incredibly easy to use including adding a visual tribute.
I phoned a couple of times and was extremely impressed with the support given to me
The rang of music available is vast
May 20, 2021
Reply from Obitus
Hi Sarah,
Great to hear your feedback, appreciate it.
A cool and competent team
A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each ones head hit the pillow they muttered ‘hello Obitus!’
Five stars and outstanding work.
Paul Farrell.
LDC Funeral Services Ltd
May 20, 2021
Reply from Obitus
Hi Paul,
Thank you so much for such fantastic feedback about our lovely team. We all really do appreciate it - it's so important to all of us that we can provide the best possible support to you and the families in your care. Thanks again.
As Funeral Directors
As Funeral Directors, our experience with Obitus has been exceptionally good. Obitus is very efficient and always do their best to satisfy the client.
Keep up the good work.
May 20, 2021
Reply from Obitus
Hi Alvin,
Thank you so much for such great feedback about our services! We really do appreciate it.
I think it’s a great and easy way to…
I think it’s a great and easy way to chose music thst the family want without having to work with cd,s
May 20, 2021
Reply from Obitus
Hi Nicola,
Thanks for such great feedback about our system!
Would have been a five until recently
Would have been a five until recently, for some reason my email correspondence has started to be ignored resulting in me having to call the day before the service
May 20, 2021
Reply from Obitus
Hi Anon,
Sorry to hear about your experience. We will call you later today to find out what had happened with your email correspondences.
Professional Celebrant Review - top marks
As a professional Celebrant the Obitus system is easy to use, simple to update and I'm kept informed of music availability etc. Very helpful also when something is not on the database. Families are always pleased with photo tribute and really good that your prices were kept low during COVID19, a great way of considering families circumstances when funeral attendance figures were limited.
May 20, 2021
Reply from Obitus
Hi Lesley,
Thank you so much for your comprehensive feedback about our services. It's so important to us that we can support Celebrants like yourself to give the best possible service to the families in your care.
Great service from Obitus
Great service from Obitus, really easy to use and if we have any issues they are resolved quickly.
May 20, 2021
Reply from Obitus
Hi Andrew Smith Funeral Directors,
Great to hear - thanks for your feedback!
First class service
I have used Obitus on quite a few occasions now,
There first class service has obviously got them recognised as they now offer there service at few of the crematorium we use.
I can say that they have a very professional approach and I have yet for them to disappoint when it comes to a pice of music .
There data base is vast and there streaming is exactly what the clients require.
Keep up the good work .
May 20, 2021
Reply from Obitus
Hi Hepworth Funeral Service,
Thank you so much for such comprehensive feedback about our services. It's so important to us to be able to support you and the families in your care. Thanks again.
Have always found Obitus personal to be…
Have always found Obitus personal to be very helpful and approachable and willing to answer any queries.
Professional and polite will always go that extra mile.
A companies most valuable asset is its people
May 20, 2021
Reply from Obitus
Hi Derek,
Thank you so much for such fantastic feedback about our team. We all really do appreciate it!
Reply from Obitus
Hi Lisa,
Great to hear, thank you.
Such a comprehensive media service
Such a comprehensive media service that puts the wishes of the bereaved at the forefront. They have gone the extra mile to accommodate unusual requests and staff are efficient and easy to communicate with.
May 20, 2021
Reply from Obitus
Hi Robin,
Thank you so much for such fantastic feedback about our system and our team - we really do appreciate it.
A great Service.
A great Service for families providing music, video & photo tributes which allows the service to be personal and unique.
May 20, 2021
Reply from Obitus
Hi Philip,
Thank you for your feedback. As always, please let us know by contacting cs@obitus.com if there is anything else we can do to make your experience with us a great one. We welcome any further feedback and/or suggestions.
Thank you for the very helpful and well…
Thank you for the very helpful and well produced webcast for my son in law's funeral at Stafford Cematorium.
May 20, 2021
Reply from Obitus
Hi Bryn,
Thank you so much for such great feedback - grateful that we could support you and your family during such a difficult time. Take care.
Reply from Obitus
Hi Fowles Funeral Services,
Thank you so much for such great feedback about the service we offer! We really do appreciate it.
Always helpful and totally professional…
Always helpful and totally professional a great team
May 20, 2021
Reply from Obitus
Hi Jon,
Thank you so much for your feedback - we really appreciate it.
Great catalogue of music and always…
Great catalogue of music and always happy to search (and find) anything not avaliable. If I need to call then the staff are always very helpful. Thanks Obitus
May 20, 2021
Reply from Obitus
Hi Maria,
Thank you so much for such great feedback! We really do appreciate it.
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