OCD Cleaning & Domestic Services Reviews 

Reply from OCD Cleaning & Domestic Services

Oct 22, 2025

We are extremely disappointed to read this review, as it contains several serious and misleading claims which we feel it’s important to address factually and respectfully.

Our company has provided regular cleaning support for Robert over several months. Throughout that time, our staff have always conducted themselves with professionalism, care, and compassion — particularly given Robert’s known health challenges. Our team have always tried to balance his wishes with the family’s expectations and have done so with the best of intentions.

Unfortunately, as noted in the review, this is not the first time an accusation of theft has been made by a family member. Some months ago, a report was made regarding a missing watch. We investigated this fully at the time and found no evidence whatsoever to support the claim. Despite that, we continued to provide service and maintained a positive and respectful relationship with Robert.

On 22 October 2025, we received a call at 1:49 pm, more than two and a half hours after our staff had left the property, from one of Robert’s relatives (name unknown to us). During that call, we were explicitly accused of “stealing Robert’s £1,000 dog.” At no point during this conversation was it stated that a door had been left open or that the dog had simply gone missing. The allegation was clearly and directly one of theft.

Given the seriousness of that accusation, we immediately contacted both staff members who had attended the property. One of them, Tara, is a senior office team member who was covering the visit that day due to planned staff absence. She confirmed that when they left the property, Robert had called his dog (Dave) back into the sitting room with him.

Despite being confident that no wrongdoing had occurred, we felt it appropriate to escalate the matter to Gwent Police to ensure full transparency and formal investigation. The incident has been logged under Reference 397 – 22/10/2025.

It’s also important to clarify an ongoing challenge we have continually communicated to the family: Robert frequently instructs our staff not to clean certain areas or perform specific tasks. This has made it very difficult to deliver the standard of service expected. We have raised this issue on numerous occasions, explaining that while we respect Robert’s autonomy, it significantly limits what can be achieved during our visits. Our cleaners have even, at times, tried to discreetly complete tasks such as bathroom or kitchen cleaning without disturbing him, simply to ensure his home remains in good order.

Throughout our time working with Robert, we have acted with patience, empathy, and professionalism. Every concern raised by the family has been addressed, investigated, and communicated — but in this instance, rather than allow due process, serious allegations were immediately published publicly on review sites and social media before any investigation could take place.

Given the repeated and unsubstantiated nature of these allegations, and in the interests of protecting both Robert and our employees, we have now made the difficult decision to cease all future cleaning services.

We sincerely wish Robert and his family all the best going forward and hope that with the right support in place, his wellbeing and comfort remain the priority.

Reply from OCD Cleaning & Domestic Services

Jul 28, 2025

Dear Hetta,

Thank you for your feedback. We’re sorry to hear you felt disappointed with part of the service and appreciate you taking the time to share your experience.

We would like to provide some context for other readers. The kitchen in question was not a typical domestic kitchen but rather a heavily used, custom-built space constructed from a mix of MDF, reclaimed wood, and other non-standard finishes. These surfaces are significantly more difficult to clean and presented challenges not usually encountered in regular kitchen cleans.

Despite this, our team spent over 8 hours on the kitchen alone — far beyond what would typically be covered by a £100 deep clean. We honoured the original quoted price, even though the work involved was much more extensive than expected, and ensured the job was completed to a high standard. The kitchen was left visibly transformed compared to its original condition.

We were also pleased to hear that you were very happy with the carpet cleaning, which formed part of the remaining £210 on the invoice. It’s always encouraging to hear when our team’s hard work is recognised.

It’s important to note, however, that we only became aware of your concerns two weeks after the clean, and only after several reminders by email and telephone regarding the unpaid invoice. Our terms — which were agreed to upon booking — clearly state that any issues must be raised within 24 hours so they can be fairly addressed at the time.

We are proud of the service we provide and, as reflected in our many other reviews, have built a reputation for quality, professionalism, and customer satisfaction across a loyal and growing client base.

We look forward to receiving payment for the work carried out, which — at the time of receiving this review and writing our reply — remains outstanding.

Many thanks.
OCDCS Management