I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more
Company replied
Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more
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Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more
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Company details
Written by the company
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Contact info
Shenfield, United Kingdom
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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We have been to florida with ocean…
We have been to florida with ocean florida before we where so impressed we have booked again and would highly recommend them.
April 1, 2026
Unprompted review
Reply from Ocean Florida
Hi Judy, thank you for taking the time to share how impressed you've been with your Ocean Florida experience on numerous occasions, we very much appreciate your feedback. Many thanks - Zara OF
Don’t book with these guys
Don’t book with these guys, absolute joke. Still waiting for a refund 4 months after our flight was cancelled at Xmas, going round in circles sorting it out. Don’t book with these, ruined my Xmas and I’m out of pocket by thousands
March 29, 2026
Unprompted review
Reply from Ocean Florida
Good morning Mr Ezard, thank you for taking the time to share your feedback, though I am very sorry to hear that you're unhappy with the level of service you've received. Having spoken to the team, I understand that we are awaiting a refund from a supplier on your behalf, having twice been provided with deadlines from them which they have not adhered to. I sincerely apologise, but can provide my reassurances that our team remain in constant contact with the supplier to see this through to a resolution for you. Our team have advised that they will remain in contact with you as they have done throughout your enquiry, and will provide an update imminently. Thank you for your continued patience at this time while our team works hard to get this resolved for you. Many thanks - Zara OF
Ocean florida
Booked with ocean florida a few times now great service friendly staff
March 19, 2026
Unprompted review
Reply from Ocean Florida
Hi there, thank you for sharing your kind feedback, we really appreciate you. Many thanks - Zara OF
Darren was amazing
Darren was amazing, so helpful for everything, was a pleasure to speak to
March 26, 2026
Unprompted review
Reply from Ocean Florida
Hi Daisy, thank you for sharing your recent experience of Ocean Florida and the great service you've received from Darren. I'll be sure to pass along your lovely feedback to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Karen was extremely helpful
Karen was extremely helpful, knowledgeable and went above and beyond to help me sort out car hire for our upcoming holiday in Florida. Karen kept me up to date every step of the way. Karen is a real asset to your company and I would not hesitate to recommend Karen or your company due to the fabulous service! My daughter is getting married while we are on holiday so having Karen on board helping me was totally stress free. Thank you Karen so much & will I definitely be booking again!
March 26, 2026
Unprompted review
Reply from Ocean Florida
Good morning Julie, thank you for taking the time to share how impressed you've been with the great service you've received from Karen recently. I'm so thrilled to hear that her help has been invaluable at a particularly high stress time. I'll be sure to pass along your lovely words to her, and from the whole Ocean Florida team, congratulation to your daughter and her partner on their upcoming celebrations! Many thanks - Zara OF
Amazing from beginning to end started…
Amazing from beginning to end started with Dan to get my booking complete . I then got the horrible news I had breast cancer and amazing Karen helped me with my booking . It was going to be changed however I was given permission to fly . Karen was so useful and tried her best to help me. Thank you so much would definitely use this company again .
March 26, 2026
Unprompted review
Reply from Ocean Florida
Hi Pauline, firstly let me share our sincere sadness on learning of your health news. From the whole Ocean Florida team, we wish you a full and speedy recovery, and we're pleased that the team have been of great assistance during this very uncertain time. I'll be sure to pass along your very kind feedback to both Dan and Karen, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Booking for Florida holiday
We have not yet travelled but have booked via Ocean Florida. Due to specific requirements we have been supported by many staff but special customer service Lindsay Brumby in relation to accessibility requirements. I couldn't feel more supported with the planning and booking of our holiday and assurance when I have more needed calming down with worries and more questions.
Hoping the holiday lives up to these expectations now.
March 23, 2026
Unprompted review
Reply from Ocean Florida
Good morning Bridget, thank you for taking the time to share how impressed you've been with the great, personalised service you've received from Lindsey. Enjoy the countdown to your holiday, and if there is anything at all we can assist with, please don't hesitate to get in touch, and we'll be more than happy to help. Many thanks - Zara OF
Excellent service
Everyone we dealt with couldn’t have been more helpful. The whole process was very smooth and easy to navigate all our booking information.
March 1, 2026
Unprompted review
Reply from Ocean Florida
Hi Aimee, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate your kind feedback. Many thanks - Zara OF
Ocean Florida, always our go to ...
We have used Ocean Florida for many years.
All those at OF that we have dealt with have fantastic knowledge of the product they are representing.
They have sourced amazing accommodation for us, good priced flights and car hire, they also sell park tickets for Universal, Disney and I'm sure other theme parks are available.
Not only that, they send you vouchers for discounted eateries and free shows.
February 5, 2026
Unprompted review
Reply from Ocean Florida
Good morning Stephen, thank you so much for taking time from your day to share how pleased you've been with the great service you've received from the Ocean Florida team over the years. I'm thrilled to hear that you have trusted us for many years, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Tom was amazing kept checking on…
Tom was amazing kept checking on flights as they weren't released yet& prices kept me updated nothing was a problem to him at all .if you like personal touch easy booking give him a call
March 23, 2026
Unprompted review
Reply from Ocean Florida
Good morning Alison, thank you for taking the time to share how impressed you've been with the great service you received from Tom recently. I'm so pleased to hear that he took the time to personalise the service you received, and will be sure to pass along your kind feedback to him. Many thanks - Zara OF
The service has been good
The service has been good, i used it for a few days and have been satisfied with almost everything. Prices for some properties seem higher than they are worth..
March 20, 2026
Unprompted review
Reply from Ocean Florida
Hi Yvonne, thank you so much for taking the time to share your feedback with us, we really appreciate your insight. Many thanks - Zara OF
Have spoke to Tom
Have spoke to Tom. Over the last 2 days to assist in booking our holiday nothing was too much trouble. Knew loads information about Florida. Would highly recommend Tom amazing.
🤩
March 21, 2026
Unprompted review
Reply from Ocean Florida
Hi Elizabeth, thank you so much for taking the time to share how impressed you've been with Tom's great service throughout the booking process. I'm so pleased that he was such a big help, and will ensure I pass your kind words on to him this morning. Many thanks - Zara OF
I have used Ocean Florida almost since…
I have used Ocean Florida almost since they began and can never give enough positive feedback for this company from booking to helping with any issues once USA side, they have always come up trumps.
This time, we began a booking with 2 and then chose to add another adult which meant changes to flights, attraction tickets, accommodation and additional assistance requirements.
The staff I have been in contact with have been exceptionally brilliant (and patient!) and deserve a mention - so thank you SO much to Katieann (Tracey)and also Jo (Lymus) both of whom, I can't praise enough.
If you're looking to book a holiday, I have no hesitation in recommending this company.
March 18, 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for taking the time to share how impressed you continue to be with your Ocean Florida experience, we truly do appreciate your long-term custom! I'll be sure to pass along your lovely feedback to Katieann and Jo, and we will very much look forward to assisting you to book again in the future. Many thanks - Zara OF
Fantastic customer service from Ricky…
Fantastic customer service from Ricky ,allways quick to answer any questions and very profesional.
March 15, 2026
Unprompted review
Reply from Ocean Florida
Good morning, thank you for sharing your kind feedback on the great service you've received from Ricky recently, I'll be sure to pass along your lovely words to him. Many thanks - Zara OF
Amazing service and hassle free
My bucket list trip was to go to Universal and Disney World, Orlando. I'd never been to the US before, so I didn't have a clue where to start to book such a big holiday. I got in touch with Oceans Florida, and was quickly contacted by Ajay. He was very supportive, answering all of my questions and reassured me on any concerns I had. The price was much better than I expected and worked out cheaper than booking everything individually direct through each company, but with the added perks of transfers and it all being hassle free not having to book anything myself. This meant I could truly look forward and enjoy my dream holiday, without worrying how to get from the airport, the accomodation, or about tickets etc. Oceans Florida did everything and kept me up to date throughout with such a warm and friendly manner. I will certainly be using them again if they cover any destination I am thinking of going to next time.
March 14, 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Daniel, thank you for taking the time to share your thoughts on your Ocean Florida experience. I'm so happy to hear that your first experience of travelling to the USA on a bucket list adventure was so much more than you hoped for! I'll be sure to pass your kind feedback on to the whole team and Ajay in particular, and we can't wait to help you make another dream trip come true! Many thanks - Zara OF
As a first time visitor to florida
Every time I have had dealings with ocean Florida it has been so easy. Every question I have has been answered fully and any niggle has been sorted. As a first time visitor to Florida they have been so refreshing to deal with and have made the process easy. Charlotte today worked around my lunch hour and was able to help me add on park tickets to my holiday. Highly recommend
March 11, 2026
Unprompted review
Reply from Ocean Florida
Hi Ashley, thank you for letting us know how pleased you have been with your whole Ocean Florida experience. I'm so thrilled to hear that the team made your first time to Florida so easy to navigate and I'll be sure to pass your feedback to the whole team. We'll very much look forward to helping you back to the Sunshine State in the future. Many thanks - Zara OF
Amazing Holiday Company
We had an amazing holiday organised by Ocean Florida, Everything from the hotels, transfers and flights to the internal flights was all perfect
The customer service side is also amazing, So easy to get hold of an advisor
I would highly recommend and I will definitely be using them again
February 17, 2026
Unprompted review
Reply from Ocean Florida
Good afternoon Shaun, thank you so much for taking the time to share how impressed you were with your whole Ocean Florida experience. I'm so thrilled to hear that everything went to smoothly for you, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Customer service is absolutely amazing…
Customer service is absolutely amazing so friendly kind helpful and very quick getting back to you recommend these over and over again
March 11, 2026
Unprompted review
Reply from Ocean Florida
Hi Kirsty, thank you so much for your lovely feedback, we really appreciate your kind words! Many thanks - Zara OF
Lindsey in special…
Lindsey in special assistance/Accessibillty was very helpful arranging our special requirements
March 11, 2026
Unprompted review
Reply from Ocean Florida
Hi Gordon, thank you for taking the time to share how pleased you've been with the great assistance you received from Lindsey recently. I'll pass along your kind words to her, and if there's anything else that we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Excellent staff and professional…
Excellent staff and professional service by Charlotte, Lili and Luke!! Amazing all round!!
March 9, 2026
Unprompted review
Reply from Ocean Florida
Good morning Alan, thank you so much for sharing your lovely words from your Ocean Florida experience. I'll be sure to pass along your thanks to the team and we'll look forward to assisting you again in the future. Many thanks - Zara OF
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