Ocean Estate Agents Reviews 

5,583
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and friendly approach, making the overall experience much easier. Many people found the service excellent, noting that the process was made smooth, easy, and straightforward from start to finish. Reviewers frequently highlighted the clear, timely communication, appreciating being kept well-informed and receiving prompt responses to their questions. However, some customers also noted dissatisfaction with communication, citing instances of rude or unhelpful email responses and abrupt receptionists.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their supportive, professional,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, friendly... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff in both the sales and legal department at Ocean Estate Agents in (Downend, Bristol)have been really supportive. Communication has been very good and timely, ensuring I was kept well informed a... See more

Rated 5 out of 5 stars

Ocean Estate Agents came highly recommended by a neighbour and have a great reputation as the go-to estate agents in Bedminster. They absolutely lived up to it. Selling a house can be stressfu... See more

Rated 5 out of 5 stars

Claire was incredibly well informed and able to help us further in understanding the properties we have viewed so far. Philly we will eventually choose one of the Ocean properties as felt we had an e... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,583)

700 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole conveyancing team at Ocean…

The whole conveyancing team at Ocean were very efficient and I would definitely recommend them. A big thank you to both Gemma and Alex who were very professional throughout the whole process and answered all my questions promptly and were great at keeping me up to date at each stage of the sale. Gemma went above and beyond with her attention to detail and was always very helpful whenever I had a query. Positive experience and an easier process keeping everything within the same company.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Stress-Free Home Buying Experience

We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.

She made the whole process much easier and far less stressful by clearly explaining every stage and what each step involved. Her professionalism, patience, and constant communication made a huge difference for us.

Thank you, Emily, for all your help and support. We highly recommend Ocean to anyone looking for a smooth and well-organised home-buying experience!

June 19, 2026
Rated 5 out of 5 stars

I viewed a property yesterday with…

I viewed a property yesterday with Pamela and wanted to thank her for the excellent service she provided throughout.

Pamela was friendly, professional, and very easy to talk to. She took the time to answer all of my questions honestly and never made me feel rushed or pressured. The viewing was relaxed and informative, and I really appreciated her openness and knowledge of the property.

Ocean were also the letting agents for my previous home, so I was already familiar with the company, and this experience reinforced the positive impression I had of them. Pamela was a great representative of the business and made what can often be a stressful property search feel much more straightforward.

Although I decided not to proceed with the property, I am very grateful for Pamela's help and would happily recommend both her and Ocean to anyone looking to rent in Bristol.

Thank you again, Pamela, and all the best.

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Data leaks and Forms Forms Forms

Attempting to rent a property with my partner and the number of checks and forms we have to fill out just to rent a property is ridiculous.

First we have to fill out a form to Ocean Letting, saying names, emails, numbers, jobs, guarantor, salary, pets etc.

Then a Docusign - filling out the exact same information again.

Then they request confidential forms such as your contract of employment to verify your job… but that isn’t enough - they also need your HR name , email address, phone number to contact them to verify it again, ontop of 3 months payslips.

Then you have to go through a third party to do more verification again. This is where it gets good - either Ocean or the third party leak you information to companies so you get spammed with cold calls during the work day, asking if you want help from another 3rd party sorting your bills or if you need a removal van.

Then after all this it still isn’t enough. They want access to your bank statements and get you sign a letter of authority.

Then they need your previous landlords details, once they have sent an email and filled out a form verifying you lived at the address then they also need to contact them via phone and have a phone call.

Not at the end of the process yet so I am sure there is plenty more to do and even more personal information I have to share with them … which I’m sure is being looked after properly and not given to 3rd parties (sarcastic btw).

I understand that they need to complete checks and a lot of this is standard, however, it could have been condensed into 1 , 2 forms maximum. And the use of the third party, the data leak and the constant barrage of calls and emails is so excessive. This has all been on top of a phone call with the actual landlord himself (who seemed like a lovely bloke but it is a shame he has gone with ocean).

June 16, 2026
Unprompted review
Ocean Estate Agents logo

Reply from Ocean Estate Agents

Thank you for taking the time to share your feedback.

We appreciate that the lettings process can feel detailed, however the stages you have outlined are all required to ensure that both applicants and landlords are properly protected, and that we meet our legal and regulatory obligations.

Our initial application form is designed to gather the key information needed to present your offer to the landlord and agree terms in principle. The subsequent documentation and referencing process is then carried out in greater depth by an independent referencing provider, who is responsible for verifying identity, employment, income, credit history, previous tenancy conduct, and (where applicable) Right to Rent.

While this can involve requesting similar information more than once, this is necessary as both parties have separate compliance requirements and cannot rely solely on each other’s data.

In relation to employment and landlord checks, these are standard industry practices. Independent verification through direct contact helps ensure accuracy and protects all parties involved in the tenancy.

Regarding the third-party services mentioned, we do not sell or “leak” applicant data. You may have been contacted in relation to our optional utility setup service (JMI), which is offered as a convenience to tenants. This service is entirely optional and applicants are clearly informed that they can opt out at any stage, including before any details are shared. We do take data protection extremely seriously and handle all personal information in accordance with GDPR requirements.

We understand that the process can feel repetitive, but it is designed to be thorough, transparent, and fair to both tenants and landlords.

Your feedback has been noted, particularly regarding the perceived duplication, and we will continue to review how we communicate each stage to make the process as clear as possible.

Ocean Lettings.

Rated 5 out of 5 stars

My son is moving into a property

My son is moving into a property they manage and I have had lots of questions,
I have had email and telephone help from a young lady called Emma Warren, she has helped me through all the paperwork stuff!
Thank you Emma

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Steve is an absolute legend

Steve is an absolute legend! He has seen me through a few house sales and purchases and quite simply he cares! Which is everything! An estate agent can’t guarantee all will go smoothly but what’s most important is having somebody like Steve when things do veer off track to quickly steer you back to safety with guidance and care. Cannot rate Ocean enough and a massive thanks to Steve and the team

June 11, 2026
Rated 5 out of 5 stars

Nicola and Neil from the mortgage team…

Nicola and Neil from the mortgage team were super helpful in finding us the best deal to suit us, managing the whole process and making it super smooth from start to finish. Nicola was invaluable in chasing the mortgage provider when they were being slow and massively helpful throughout!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

A constant update kept …

A constant update kept and when the ther solicitors were being very slow and not at all eficient kept me informed so I could contact the buyer directly to help speed things up.

June 10, 2026
Rated 5 out of 5 stars

LIFE MADE EASY

This housing agency made life easy for me. All the hassle and complexties in looking for an apartment was just broken down into simplified bits. I recommend anyone looking for a new place to be their home to try out this agency, certainly on top of the game. Should i want to move again, i will certainly work with them again.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ocean was incredibly useful in the…

Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

A really positive experience.

We had a really positive experience with Ocean. Much more personable and responsive to calls/emails than other agents we interacted with in the process of getting valuations and house hunting.

June 5, 2026
Rated 5 out of 5 stars

We have been using Ocean to let our…

We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.

June 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look