Ocean Estate Agents Reviews 

5,583
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, professional, and friendly approach, making the overall experience much easier. Many people found the service excellent, noting that the process was made smooth, easy, and straightforward from start to finish. Reviewers frequently highlighted the clear, timely communication, appreciating being kept well-informed and receiving prompt responses to their questions. However, some customers also noted dissatisfaction with communication, citing instances of rude or unhelpful email responses and abrupt receptionists.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their supportive, professional,... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, friendly... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers finding the process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff in both the sales and legal department at Ocean Estate Agents in (Downend, Bristol)have been really supportive. Communication has been very good and timely, ensuring I was kept well informed a... See more

Rated 5 out of 5 stars

Ocean Estate Agents came highly recommended by a neighbour and have a great reputation as the go-to estate agents in Bedminster. They absolutely lived up to it. Selling a house can be stressfu... See more

Rated 5 out of 5 stars

Claire was incredibly well informed and able to help us further in understanding the properties we have viewed so far. Philly we will eventually choose one of the Ocean properties as felt we had an e... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,583)

701 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you very much to the amazing …

Thank you very much to the amazing team based in Clifton, not sure I can name names but the while team where great and professional in getting our property off the market and rented in within days of being advertised.

I definitely recommend their services.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sam & The Ocean Team …

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our catch ups and banter he’ll always be a welcome guest at our forever home. Thank you Sam & Ocean
I would also recommend the Ocean solicitors were amazing

May 27, 2026
Rated 4 out of 5 stars

Good!

Overall our property purchase went fairly smooth. The viewing appointments were very prompt & the folks over at Ocean were very helpful.

The only nitpick I have is that communication between myself and the Vendor was forwarded between the two via the Estate Agents. Meaning I had access to the vendors email address and full copies of the emails.

I think that this kind of communication regarding a purchase should be summarised and/or interpreted into the Estate Agent's own words, as we might as well have been emailing each other directly.

May 12, 2026
Rated 5 out of 5 stars

Fantastic service

Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

House valuation

Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

Everything was well taken care of and I was kept informed of progress at each stage. Charges were very reasonable and in line with original guidance given.

May 28, 2026
Rated 5 out of 5 stars

From day one Ocean were brilliant

From day one Ocean were brilliant , The team kept us informed of any changes and Tanya rang with a regular update with where we were on the chain.
Ella was our solicitor, from ocean and because of my husband's mobility she met us at the Shirehamton branch rather than going in to town. Thank you all.x

May 28, 2026
Rated 5 out of 5 stars

brilliant

thank you for evey thing you did for myself and my sister. you are all lovey and brilliant thank you all for everthing. take care x

May 13, 2026
Rated 5 out of 5 stars

Ocean were very helpful throughout the…

Ocean were very helpful throughout the whole process very curious and understanding on several complex issues I could not fault there professional
And dedicated approach and constant feedback of information from start to finish every person involved was very professional and extremely thorough and helpful

May 29, 2026
Rated 5 out of 5 stars

I highly recommend Ocean for their…

I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
The team consistently went above and beyond to ensure that every requirement was met, delivering high-quality results in a timely manner. Their expertise, responsiveness, and dedication made the entire process stress-free and enjoyable.
If you're looking for a company that values quality, integrity, and customer service, Ocean is an excellent choice. I would not hesitate to work with them again and confidently recommend them to anyone seeking dependable and professional service.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Our experience with Ocean has been brilliant. We have now sold our house and bought our new house through them all thanks to Claire Kington who has gone above and beyond with her communication, regular updates and excellent professionalism throughout both processes. So pleased we chose Ocean to sell our property!

May 28, 2026
Unprompted review

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