Ocean Estate Agents Reviews 

5,588
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 734 reviews, reviewers overwhelmingly had a great experience with this company. Local customers frequently praise the helpful and professional staff who consistently keep buyers and sellers well-informed throughout the entire property journey. Consumers often mention that the overall service provided is exceptionally efficient, responsive, and friendly, which truly takes the stress out of moving. Reviewers are particularly happy with the dedicated team members who go above and beyond to answer questions quickly and secure great outcomes. Some people were dissatisfied with occasional communication issues, specifically mentioning unhelpful responses, abrupt staff members, and a noticeable lack of proactive support during difficult situations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a professional, supportive, and friendly... See more

Service

Users describe positive interactions with service, highlighting a professional and supportive team throughout... See more

Customer service

Customers consistently note positive experiences with customer service, praising the approachable,... See more

Response time

Customers report great satisfaction and positive experiences with response time. Reviewers consistently note... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, seamless, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team at Ocean that we worked with were amazing throughout the whole purchase process. From the estate agent who showed us around, to the legal team, to the mortgage advisor all were professi... See more

Rated 5 out of 5 stars

We started to sell March 2025, Although sold. For personal reasons, had to withdraw the house from sale. Ocean. So understanding. Placed on the market again this March. Chris and the two Me... See more

Rated 5 out of 5 stars

Tom, Billy and the team helped us find the right new home. Arranging viewings to multiple properties before finding what we wanted, they were helpful, easy to deal with, honest and professional. Deali... See more

Rated 5 out of 5 stars

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our ca... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,588)

704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Conveyancers

Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication throughout the…

Excellent communication throughout the entire sale process, and regular updates by Lily Cox, who responded to our queries without delay. Lily kept us in the loop and provided additional help with legal terminology when needed. A first class service.

May 1, 2026
Rated 4 out of 5 stars

Good support throughout the buying…

Good support throughout the buying process, clarified doubts promptly, updated the entire process on time. Good dealing with customer and particularly liked the way you giving consideration of our minute requirements and opportunity to revisit our needs.
I would like to suggest a little more improvement in communication towards the last process of buying as we faced some confusions towards the end( not completely got what was happening between both party's solicitors).

April 30, 2026
Rated 3 out of 5 stars

Overall a good experience

Ocean were great initially and we got a sale quickly. Unfortunately our buyers sale fell through so it all had to start again. They were great keeping us informed at every stage. We got a good price and were happy. The issue came after about three months when things had stalled and we really didn't feel that they were doing all they could to get it moving. Eventually after 6 months from initial sale and 3 months from the second stage, we said we were pulling out if things didn't move and then hey presto! Exchanged 10 days later. Lulu was new and it felt like she really got on it when she started. By then the price wasn't as good as prices keep going up in Bristol of course but they got more than we were suggested by another agent so think think was OK. Overall we would recommend but you ronjave to chase hard when selling a house.

April 27, 2026
Rated 5 out of 5 stars

I've recently become a tenant via Ocean…

I've recently become a tenant via Ocean Clifton. Charlotte Payne guided me expertly from my initial enquiry, through to my offer being accepted by the landlord. She was kind, knowledgeable and non-judgmental. Highly recommend.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfactory experience

I have moved home several times before, but it has never gone as smoothly and quickly as this time using Ocean Estate Agents in Shirehampton. Once I agreed to sell my property with them it was like a well-oiled machine springing into life. Communication was frequent and helpful, all my questions were answered promptly, and I really felt like they were all working flat out to achieve the best sale for me.
Following an offer being accepted, they appointed a Move Manager in their team who kept in touch with and chased all parties to keep the process moving. Exchange happened within weeks and completion soon followed - a testament to the efforts of the whole Ocean team.
I would thoroughly recommend Ocean when it comes to buying and selling your property.

April 17, 2026
Rated 5 out of 5 stars

Had a valuation from Claire Kington on…

Had a valuation from Claire Kington on my property in order to get things ready to go on the Market. Very friendly approach whilst offering direct and honest opinion which provided me the confidence to proceed with moving forward and selling my property with Ocean.

Claire listened to where my thoughts were and took those on board
following up the initial valuation by booking the photographer and quote for legal services which has greatly been appreciated.

Looking for things to move quickly and smoothly which all the above reassures me with moving forward

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Charlie has been extremely accommodating and attentive for any requests, and the whole process has been very smooth to secure the property. Kyra was very nice during the show around and would definitely recommend Ocean Estate for properties.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Overall, a great experience.
The renting process was pretty straightforward and the guys in the office were friendly and very helpful.
We had our initial viewing with Kyra, who was again, friendly and professional.
Great job guys. Thank you

April 27, 2026
Unprompted review
Rated 4 out of 5 stars

First Time Buyer Experience

My partner and I bought our first home and cane to Ocean from a family recommendation. Everything was new to us and the support we received was amazing, they are happy to help with any questions we had. Karen Lassauzet was especially attentive and kind to us both in communication and making sure everything was completed to its full potential. I cannot provide a 5* review as everyone has room to improve and we did feel the process took longer than expected, this may not be in fault of Ocean themselves. However, I would highly recommend Ocean altogether, the portal is a great tool to review your progress as well!

April 24, 2026
Rated 5 out of 5 stars

Fantastic team at Ocean Knowle

Fantastic team at Ocean Knowle, recently supported me with a purchase. Their move team are exceptional, keeping all parties updated and engaged throughout the process. If I had been the seller (their client) I’d have paid them double for all their hard work!

When purchasing the property I used Ocean Lawyers who are affiliated. They too were fantastic and as I’d hoped, have a good relationship with the estate agents which meant they were always fully informed!

April 24, 2026
Rated 5 out of 5 stars

Fab service

Great service both in the pre sale and post sale processes. Lovely people who will always try and help move things along! Thank you

April 24, 2026

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