oceanparking.co.uk Reviews 

254
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, most reviewers were let down by their experience overall. Many customers reported receiving unexpected and high parking charges, often £100 or more, even after believing they had complied with rules or paid. Reviewers frequently encountered issues with payment systems, such as machines not working, taking duplicate payments, or failing to provide receipts. Many people also highlighted confusing or inadequate signage, leading to misunderstandings about parking requirements and charges. The customer service and appeal processes were widely criticized, with people finding them unhelpful, incompetent, and unresponsive to evidence. However, some customers also noted that even with vouchers for free parking or confirmed payments, they still received fines. Additionally, a few reviewers mentioned that fines quickly escalated to debt recovery agencies, making the situation more stressful.

What people talk about most

Payment

Users describe negative interactions with payment, often receiving fines despite having paid or attempting to... See more

Price

People report negative experiences with price, often describing charges as exorbitant and unfair, with many... See more

Location

Customers express significant dissatisfaction with parking locations, often citing confusing or inadequate... See more

Service

Customers consistently express strong dissatisfaction with the service, with many reviewers describing the... See more

Staff

Reviewers mention negative feedback about staff, describing them as unhelpful and unresponsive. Customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shopped in Marks and Spencer spent £25 was given a 2 hour free parking entitlement from the Store. Entered at 3.15pm left at 4.15pm. A few days later received a £100 Charge. Its quite obvious,this com... See more

Rated 1 out of 5 stars

Absolute scammers!! Tried to fine me £100 for a parking ticket saying ive not paid - Sent them the evidence I did pay (Bank statement with the date and amount to their trading as company name) - theyv... See more

Rated 1 out of 5 stars

First of all there should be an option for zero stars. 1 star is to high. This rogue outfit are no different from all the other cowboy parking companies. Im not going to waste my time sharing my e... See more

Rated 1 out of 5 stars

A total scandal of a company who should be reported for theft along with the landowners who clearly take advantage of a vulnerable general public. I went on site at Knighleys in Towyn North Wales an... See more


1.1

Bad

TrustScore 1 out of 5

254 reviews

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1.1

All reviews

(254)

88 reviews in the last 12 months

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Rated 1 out of 5 stars

What a disgusting company

What a disgusting company. Parked 2 separate times in 1 day at an Asda car park in harpurhey, Manchester and was advised the ANPR cameras had captured my vehicle parked for 5+ hours which was not the case. They used the entrance footage from my initial visit and the exit footage from my second visit. Tried to appeal which fell on deaf ears. Asked them to recheck the footage which would prove my innocence which they refused. Currently in the process of submitting a civil court case against this company as I refuse to pay a fine for something I haven’t done.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Snow covered parking bays

I appealed against a fine sent to me for wrong parking. On the day in question, when I arrived at the car park, it was covered in snow as it had snowed heavily on the way. The lines to the parking bays were covered but quite conveniently Ocean must have visited later and took pictures at lunchtime, once the snow had melted slightly, the pics of my car were taken at 12:24pm outlining that I wasn't parked in the bay correctly, after arriving at around 8:45am.
I asked for them to take weather conditions into consideration but I didn't stop to take pictures when I arrived at the car park, so I don't have a leg to stand on unfortunately, no point in reappealing. If I had somewhere else to park to get on the tram to work, I would. They can wait until the very last minute to get their fine and not a minute earlier.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

So after Appealing and complaining

So after Appealing and complaining to the company they just do not deal with the issue, They closed the complaint off so i raised a new complaint about how they had dealt with the original complaint - They have since informed me they will no longer deal with me!!! - Absolute disgrace of a company, clearly a SCAM and they need to be investigated

January 10, 2025
Unprompted review
Rated 1 out of 5 stars

Modern day scammers

If I could give them a -zero I would, a bunch of licensed bandits nothing more than modern day thieves, I will never park anywhere I see there sign again, don’t use them bankrupt these conmen

December 6, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use!!

Parked once at a park and ride facility. Received 2 separate charges for 2 dates as I had parked overnight. Accepted that I was due a charge but questioned why there were 2. Question wasn’t answered and generic rejection letters sent instead.
They know people will panic and pay you before the charge goes up. Zero customer service, zero understanding!

November 19, 2024
Unprompted review
Rated 1 out of 5 stars

Knowing scam people out of money

Knowing scam people out of money. Have CCTV in place there however when parking for a gig at the o2 in Manchester and following the signs for parking and paying attendants £20, you will then receive a £100 fine a few days later. They know this goes on yet do nothing about it. Reported this company.

December 7, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting and irritating scammers:

Disgusting and irritating scammers:

Parked at McDonalds, Wisemore Central at Walsall and this ridiculous company charged me!!! I appealed but it fell on deaf ears and I can only advise that people stay away from the McDonalds branch there or you would be paying an unnecessary fine!!!

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Disabled Parking

We parked in a disabled space in the Peel Centre in Stockport. My daughter is registered disabled, and we put her blue badge on the windscreen.

It didn't stop Ocean Parking issuing us with a ticket, which we appealed. Naturally, they refused the appeal.

I attempted to pay the charge online. I tried three different devices, and different browsers. In each case, I got the error message, "No Response". It doesn't look as though they monitor the website. One has to wonder whether they monitor it for security breaches either.

It took me several attempts to pay the fine by phone. The dialogue is ill-designed, and drops characters. It looks as though it was put together decades back, and has never been updated.

While the Peel Centre is an asset to a town that needs income, the parking management is a disincentive to using it.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

If you see an ocean sign save yourself the issues and park elsewhere...yes even if you have to walk a bit

Paid £10 to park at the Radisson Hotel Blackpool for 24 hours, staff said that i can park in any space that doesn't have an NHS badge holder only marking, received a PCN from ocean telling me i exceeded maximum stay time having been there for 16hr:37m.
Appeal in progress.

It would appear that crime can be legitimised if you just set up a parking company.

Been on the phone this morning to the staff at the hotel who appear to be sick of hearing about oceans antics.

November 5, 2024
Unprompted review
Rated 1 out of 5 stars

NEVER EVER use Ocean Parking

NEVER EVER use Ocean Parking. It's a SCAM. Absolutely disgusting practices are being carried out; they direct you where to park for event parking (we were at a gig at O2 Academy in Manchester) and then send you a £100 fine after paying £20 to park. I have a company vehicle so my employers paid the fine and Ocean Parking state "either pay or appeal" meaning there is no direct course of action for a refund as this has been paid. This in my opinion is nothing short of criminal behaviour.

November 10, 2024
Unprompted review
Rated 1 out of 5 stars

Scum company

Scum company. We got a fine for being 13 minutes over the paid parking ticket. Baring in mind this is from the second we entered and drove out of the car park so no time allowed to park and get two children in car seats safely in and out of the car. Also I wasn't the driver which if they check their cctv they'll see a male driving.

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

If only I could rate 0 stars!!

If only I could rate 0 stars!!! I received a parking fine whilst donating to a charity shop. £100 fine for less than a 5 minute stop to unload children’s toys and clothes. Absolutely disgusting. Should be shut down. I hope the staff feel proud of themselves stopping future donations to children in need of support!

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Scam! Avoid

Will give people tickets randomly even if you have paid and have proof.
Will send a copy and pasted response to all appeals (mine had someone else’s car details on it- they couldn’t be bothered to change that)
They will not look at clear evidence to prove you parked correctly
You will have to go through an independent appeals process to appeal the car park
Honestly just pay a few quid extra and park somewhere that isn’t operated by ocean parking

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Not good

Been given a parking charge for a place with no ticket machine and very little signage

November 14, 2024
Unprompted review

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