Oceansouth Europe Reviews 149

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

They made us an offer for 16 boat covers, we only received 4 and now they have gone quiet. No response to telephone calls, emails and WhatsApp messages. Very disappointed. We now have to find a new su... See more

Rated 5 out of 5 stars

Sono molto soddisfatto della soluzione al mio problema. L'azienda si è dimostrata molto seria ed ha sostituito il copri motore acquistato, sebben sia stato io a non ordinarlo corretto. Grazie al S... See more

Company replied

Rated 4 out of 5 stars

Ordered 2 pieces of same product Yamaha cover, recieved a new and old version, looks are different on twin motors... sent a message to sales support...no answer. Correction: Ocean South contacted m... See more

Company replied

Rated 5 out of 5 stars

Created an account with EU vat for invoicing, added items to the cart, send an email to ask for an item's availability. Never got an answer back, my account got suspended, I tried to create an... See more

Company replied

Company details

  1. Boat Accessories Store

Written by the company

Als Unternehmen sind wir bei Oceansouth sehr stolz darauf, seit 1987 hochwertige Bootsausrüstung und -zubehör anzubieten. Unsere Produkte sind auf Freizeit- und Sportboote spezialisiert und werden in vielen Ländern auf der ganzen Welt verkauft. Wir sind bekannt für unsere qualitativ hochwertigen Produkte, die von Bootsfahrern und Enthusiasten gleichermaßen geschätzt werden. Unsere Produktpalette umfasst eine breite Palette von Artikeln, darunter Bootssitze, Schutzhüllen, Persenninge, Anker und Ankerwinden, Rettungswesten und viele weitere Artikel. Wir streben ständig danach, unsere Produktpalette zu erweitern und unseren Kunden die bestmögliche Ausrüstung für ihre Boote anzubieten. Als Unternehmen sind wir sehr stolz auf unsere eigene Produktionsstätte in China, wo wir unsere Produkte mit größter Sorgfalt herstellen und qualitativ hochwertige Materialien verwenden. Wir sind bestrebt, unseren Kunden die besten Produkte zu wettbewerbsfähigen Preisen anzubieten und unseren Ruf als zuverlässiger Lieferant von Bootszubehör und -ausrüstung aufrechtzuerhalten. Wir sind bestrebt, unseren Kunden einen hervorragenden Kundenservice zu bieten und sicherzustellen, dass sie mit unseren Produkten zufrieden sind. Unser Ziel ist es, unseren Kunden das bestmögliche Einkaufserlebnis zu bieten und sicherzustellen, dass sie die bestmögliche Ausrüstung für ihre Boote erhalten.


Contact info

4.2

Great

TrustScore 4 out of 5

149 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I order 3 products from 2 are great

I order 3 products from 2 are great. Motor cover i have ordered arrived as ordered on website, for Honda 225, 2010...label on the cover also says it is for 225 HP but it is not. It can not fit 225 motor, its made for 150 becouse i have tested on 150 and fits perfectly. So it has been wrongly labeled as 225 HP Honda cover and it is for 150 HP Honda outboard. I will contact by email and try to sort it out. Obviously not my mistake. Material is very well.

January 5, 2024
Oceansouth Europe logo

Reply from Oceansouth Europe

Dear Customer,

Thank you for providing feedback on the products you received. We apologize for any inconvenience caused by the motor cover not meeting your expectations and being incorrectly labeled.

We sincerely apologize for any inconvenience this may have caused you. Your inquiry has been forwarded, and we will do everything in our power to resolve this issue as quickly as possible.

If you have any further questions or require additional assistance, please feel free to contact us. You can reach us at +4942198891380 or via email.

Thank you for your understanding and patience.

Best regards
Oceansouth Europe GmbH

Rated 1 out of 5 stars

Up to know

Up to now, still didn't received order.

January 2, 2024
Oceansouth Europe logo

Reply from Oceansouth Europe

Dear Mr. Cunha,

We apologize for any confusion. Your order was indeed delivered on January 10th. It's possible it may have been inadvertently left in another location or received by someone else. Please carefully check your surroundings, and feel free to contact us if you're unable to locate the order. We're here to assist you further.

Best regards
Oceansouth Europe GmbH

Rated 5 out of 5 stars

Mercury full and vented cover

Not Tried the cover yet but it Looks snd feels good. Good communication.
December: I have now installed the full cover and it fits like a glove. Very pleased with this cover and the design.

November 23, 2023
Rated 5 out of 5 stars

Great product

Great product, easy web site, delivered to a remote location speedily and with updates. Many thanks

October 21, 2023
Rated 2 out of 5 stars

With order EU94171 I ordered 5 winch…

With order EU94171 I ordered 5 winch covers, 3 at 200 x 170mm and 2 at 180 x 150mm. All in grey.
While they all arrived promptly, the two at 180 x 150 were the wrong size, too small at 145 x 140mm, rather than the 180 x 150mm.
I sent emails re this but did not get a response yet.

October 19, 2023
Rated 2 out of 5 stars

I need some extra canvas

I need some extra canvas , you said you cannot provide.
Still I made order of a bimini which was in stock, then I received payment back saying you do not have in stock

September 23, 2023
Rated 2 out of 5 stars

The cords in the covers where to short…

The cords in the covers where to short to place it over the lewmar windows. So we had to modify these cords ourselves. Furthermore the openings of the cords are too tide at some places while missing on other places. This makes replacing cords troubles, while the missing on other place make placing the cover over the lewmar windows more difficult than needed.

Finally, your fixed shipping fee is very very high.

August 18, 2023

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