Ocl Solicitors Reviews 

1,571
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,571)

619 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient

Very efficient, Kieren and Chardonnay kept in touch with me throughout the whole process, dealt with my claim fast and efficiently and answered any questions I had

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care and attention given from beginning to end

From the beginning I have received the best service. Daniel has been amazing in keeping me informed, spending a lot of time talking me through everything. I have felt very well supported, and all worries I have had have been addressed and dealt with. I feel I couldn’t have had anyone better to help me through this time. I am very grateful

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely diabolical

Absolutely diabolical. If I could leave no stars I would.
Not just One Call Solicitors but the whole "One" outfit.
One Claims, One Protect etc. It has taken 10 months to the day to get closure on my non fault accident. Far too much time wasted chasing etc.
They even managed to cause more damage to my car whilst in for assessment. When I queried it the comment from the garage was "what do you expect" !!!
The so called assessor did not even visit my car to assess, instead, did a "desktop" assessment based on photographs.. !!! In so doing, decided to write my car off and say it was un-roadworthy..
Passing an MOT the day it was delivered back to me proved him wrong.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Curtis Lawton was very professional, polite, efficient and kept me fully up to date during the process of my claim .

Excellent service throughout.
Would definitely recommend OCL.

July 21, 2026
Unprompted review
Rated 3 out of 5 stars

I didn’t think I should have anything…

I didn’t think I should have anything to do with the cost of repairs and going to court
The third party who bumped into me and his insurance company admitted responsibility. My insurance company charged too much for the repairs so i think it was down to them and no need for me to be involved

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to the staff of o'clock solicitors they are so polite and very helpful. Very nice to phone them and get a real person.they have sorted out my claim in just a short time and now that chapter is now closed and top marks to them .

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ocl solicitors

Never been in a experience like this but ocl solicitors have been superb , Chardonnay lackenby was so very lovely & polite & explained everything in detail.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Daniel had taken on my case after his…

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated throughout the duration which had reduced my stress levels. I cannot thank Daniel enough for all of his work in bringing my case to a conclusion. I can highly recommend Daniel from OCL solicitors

July 20, 2026
Unprompted review

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