Ocl Solicitors Reviews 

1,571
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

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4.7

All reviews

(1,571)

616 reviews in the last 12 months

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Rated 1 out of 5 stars

Only gave it a one star because there wasn't an option for zero…

Only gave it a one star because there was no option for a zero. My non-fault accident took over a year to resolve, during which time I have felt traumatised and made to feel as if I were somehow at fault. The whole process using seemingly interrelated companies between the repairs, car hire and solicitor (or it seems that way) is flawed and delayed and appears from the outside that everyone takes a cut at the expense of the innocent victim. Never again.

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great solicitors

Great solicitors. Definitely recommend. Kelsey has been exceptional helpful, very kind and friendly. She has kept me informed every step of the way and always ensured if I have any questions that she is always available to help where she can. Overall great service.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Our accident compensation case

Our accident compensation case is in its third year, OCL have been fantastic throughout, Nicola, Rebecca and Karolina continue to give us the best possible assistance, they are so understanding of our situation and while being truly professional still have that personal touch, we honestly can’t thank them enough, we had a choice of companies to use for our claim but we are both so glad we chose OCL.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Car accident claim

I have had a very positive experience with OCL solicitors following a car accident. My contact at OCL has been Lucia Raffo and she has kept me up to date on progress and answered any questions I had in a timely and professional manner. When there was the possibility of a court case she was very reassuring, though I’m pleased to say that the matter has been settled prior to this.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

OCL Review

Worked with Rob Frost at OCL, communication was excellent and I am happy with the conclusion of my claim. I would definitely work with OCL again

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Communication and a regular update to my incident was brilliant 👏. A big thanks to Karli and her colleagues for a first class service, hence the reason I have renewed my policy with you

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

OCL did a great job

OCL did a great job. Picking up our traffic accident case and taking it all the way to court against a non communicative bus company. They kept us well informed over the 18 month period it took to get in front of judge, and the representation on the day was great, we won the case . Thank you to all the staff involved.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The assistance I received from Sophie was outstanding. She was professional, supportive and above also else empathetic. She gave me the best guidance was completely impartial and let me make the right decision for me. Sophie is a credit to OCL and I thank her for all she has done to help

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional.
Explained to me in laymans language what was happening.
Kept me informed at each step of the procedure.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Promt, polite, professional

Hiba Ahmed of OCL solicitors dealt with my case and was very professional, I never had to chase she always got back to me promptly, she listened to my concerns and represented me very well indeed, I would certainly recommend OCL solicitors after my experience with Hiba. Many thanks

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

OCL Settled My Case

David Vaughan at OCL handled my case.
David was great when he communicated with me however, I would say I was not updated as much as I had hoped.
I also found the process took a long while, accident on 15th December 2024, settled in May 2026. That may be a personal view as I have never claimed personal injury before, however see other reviews on here that have settled within a few weeks/months of an incident taking place
However, I have settled, David helped get that settlement through, and the timing delay could simply be the processes involved as I am not a solicitor so do not know the detail.
Would I use OCL again, yes I would, and this time I would be a bit more "eyes open" in regard to the process.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Case settled in my favor.

My RTA claim was handled by Daniel Shepherd, who's tenacity and experience meant my claim was settled in my favor.
This is the second time I have used OCL Solicitors, the first case was also successful.

June 9, 2026
Unprompted review

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