Ôdabaïa FERME  Reviews 

802
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

This is my 3rd purchase at Odabaia. I never experience the problems with the purchase or the delivery on time. I purchased their new Watercult collection and its lovely. The sizes are on the smaller s... See more

Company replied

Rated 1 out of 5 stars

Delivery took quite a while. Transport does cost a lot, even though it said, „free delivery“. There‘s even a management fee, which wasn‘t stated upfront. Customer service super slow response. Have... See more

Company replied

Rated 1 out of 5 stars

My swimsuit has not arrived. It is now the 17 December. It was ordered on the 4 December. Very disappointed- normally Ôdabaïa have been good! Hi

Rated 5 out of 5 stars

I am a very happy customer. Good quality swimwear. the exchange of wrong size of the bikini went smooth and quick. Good and solid customer service with quick refund. The order came in 24h, super speed... See more

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3.3

Average

TrustScore 3.5 out of 5

802 reviews

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3.3

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Rated 1 out of 5 stars

Do not buy!!

Do not buy!!! I ordered 3 costumes in February and had to return the immediately as one was without tags or a hygiene strip and looked worn. The company then did not acknowledge the return for 6 weeks and have still not refunded my money! Poor communication and a massive disappointment..... not to mention the 285 Euros that they have not refunded!

April 10, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful bikini, Great service

Beautiful bikini as pictured. Very prompt service and updates about package status greatly appreciated. I will be buying from Odabaïa again in the future. Thank you!

March 19, 2019
Unprompted review
Rated 2 out of 5 stars

My very first order and experience with…

My very first order and experience with Odabaia- I placed an order for a single one-piece swimsuit well in time for our holiday which was in stock and "shipping next day". They billed my card and I assumed it would ship within a day or two as promised as it was 'in stock'- over a week and a half later the order hadn't moved at all, and it should have been here a week ago. Got a terse curt reply yesterday that the item had been backordered and that they would automatically cancel my order and refund me. That was that! No suit for the holiday. No warning or email, or even a change in status. Further no option to backorder if I had wanted to- The order just sat there... this company could have at least cancelled my order the very next day or emailed me of it's backordered status, so I would have had time to order elsewhere. They let it sit over a week with no communications- Very bad customer service! Especially for a first time customer! Never again!

February 4, 2019
Unprompted review
Rated 5 out of 5 stars

I live in the US and was a little…

I live in the US and was a little hesitant about ordering a swimsuit from France but I must say I was overly impressed! The shipping was fast (within a week), the transaction was smooth and pain free (even with the conversion of Euro to dollar) and the item was packed beautifully with a great "Merci" card attached. I couldn't be happier with this purchase and with the amazing quality of customer service that Odabaia puts into their business. I will be ordering from them again!

October 5, 2018
Unprompted review
Rated 2 out of 5 stars

My refund has not been processed…

My refund has not been processed despite my return being delivered back to Odabaia 2 weeks ago. I have not received prompt replies to my e mails.

October 4, 2018
Unprompted review
Ôdabaïa FERME  logo

Reply from Ôdabaïa FERME

Hello Helen, we have received your return order at the end gf September and proceed to refund the 7 th of October.
Best regards

justine

Rated 5 out of 5 stars

Great first experience

Very fast delivery, genuine products, comes in the original packaging with labels and everything. Also, very nice ‘thank you card’ and a thoughtful ‘message card’. Fabulous!

August 16, 2018
Unprompted review
Rated 3 out of 5 stars

8 days delay before shipping, no reply to email.

Ordered on 1st of August, received shipping confirmation on the 3rd of August. However, it wasn't actually shipped until the 8th of August (based on tracking information) after I sent an email which I never got a reply to.

It finally arrived on the 11th of August. Luckily the suit fits nicely as I wouldn't have had time to exchange before my holiday.

This is disappointing in this day and age of online shopping, certainly when you claim to ship 24h a day and state it will arrive within 3-5 business days.
(Ordering from US is quicker..)

I ordered an Acacia suit (UK12), the brand actually marks in S to L.
It fitted great, but I am a size UK 8-10. So sizing not that accurate.

On another note, the price of the suit was great. (luckily)

If shipping issues could be solved or are advertised more honestly, I might order again in the future.

August 14, 2018
Unprompted review
Rated 1 out of 5 stars

Very bad service

July 30, 2018
Unprompted review
Ôdabaïa FERME  logo

Reply from Ôdabaïa FERME

Hello
i am sorry that you are disappointed but we have respected all our commitments
send your order in 24H but as you know when we delivery in kuwait, customs can slow delivery, and it was the case regarding your order.
But... your have received your order the 6 th,
Happy for you
regards
justine

Rated 1 out of 5 stars

I''ve bought some goods three weeks…

I''ve bought some goods three weeks ago. They were sent after few days, but since then I didn't receive the merchandise. From a search of the track through the shipping company website, I've understood that it has been sent elsewhere. After four days that I wrote to Odabaja, no news about my purchase.
Patrizia Famà

July 26, 2018
Unprompted review
Ôdabaïa FERME  logo

Reply from Ôdabaïa FERME

hello patricia, you have opted for a delivery by the Italian post office in 3/5 days unfortunately they have not delivered your package, which is of course very rare,
so we made a claim and without delay you have proceed to refund and offered a voucher for your next order.

This kind of problem happens only very rarely, so I can understand your frustration and apologize for this indepandant disruption of our will.
See you soon
justine

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