OddsAndPods 

Bought Sennheiser head phones from Odds and Pods on 19/01/2011. Received email confirming order immediately and shortly thereafter two identical emails confirming order was being dispatched and should arrive within 7 days. Money was taken from my CC.

Chased on 26/01/2011 as nothing had arrived by then. Almost immediately got an email from "Mike" apologizing and saying he would follow this up with Royal Mail. My partner had ordered from them separately on the same day and chased them a day later. She got the exact same email, right down to typos and line feeds...

A day later I found all these bad ratings mentioning undelivered goods and unresponsive customer care, so I did some research into this company (owner, previous associations etc.). But not rating their current setup here.

Chased again yesterday, 27/01/2011, but did not receive a reply this time.

Today, 28/01/2011, the ordered goods arrived. They were delivered by Parcelforce and are what I bought. Same with my partner.

My rating therefore 4 stars: delivered as ordered, best price found anywhere, only delivery slightly later than up to 7 days as advised

It is clear that the IPhone solar chargers we ordered are not going to arrive. After countless emails and unanswered phone messages we give up and will be contacting the credit card company to start a refund.
Interesting that my email enquiring if they had the items in stock was almost instantly replied to......... draw your own conclusions.

Customer service is slow but goods delivered within 5 working days! Dont know why I worried so much!

On the 4/12/2010 I ordered a Belkin Tunebase FM II Transmitter, which was acknowledged and the money charged to my card. Several emails on different dates explaining my order had been passed to the warehouse for picking and despatch.Despatch was confirmed on 9/12/2010. Waited a week or so, no delivery. I emailed their questions email address many times no response, I called their phone number, never answered so left mumerous messages, again no response.
Finally got a response on 17/1/2011 explaining they had been chasing Royal Mail and they had no more stock at the price paid.
This company is a complete and utter shamples with no idea of how to run a business and provide any form of customer support.
Never again will I deal with this outfit.
As of 26/1/2011 I am still waiting for confirmation that I have been refunded.

Absolutely atrocious customer service! I purchased an item from them and requested a refund on the 14th Dec 2010 as the item was faulty. After over 15 emails I finally got a postage return form from them and they confirmed a month later on the 19th Jan that they had issued the refund. Now a week later on the 25th Jan I have had no refund. I contacted them and they confirmed they had sent it with a screenshot of the transaction. They have sent the refund to the wrong person, yet are adamant that it was sent to me.

On the end of every email I have put my name, yet they still have managed to refund the item to someone else with the same surname as me.

Now after over 20 emails both to their complaints department and customer services I have had to pass the issue to Trading Standards as they seem absolutely incapable of dealing with a simple refund.
They broke the data protection act by showing to me personal details of another customer and also the consumer protection act as confirmed to me by Consumer Direct. I told them this to no avail.

I am very pleased with the service I received from oddsandpods. My headphones and armband case arrived today that I ordered Saturday. The items were well packaged and at the lowest price I could find.

Oddsandpods were very helpful when I emailed them for some advise on a remote control helicopter for my boy. They answered al my questions and because I saw the free postage offer on Google I bought the S006 Alloy Shark Helicopter.

Delivery took three days and it came well packaged with Royal mail. The helicopter is a hit with my son.

Thanks

05/1/11: ordered headphones to the value of 59 pounds.
05/1/11: goods supposed to have been dispatched
07/1/11: money taken from account
17/1/11: posted complaint about non-arrival on their website
24/1/11: still not received either a reply or goods.
10/2/11: received counterfeit Sennheisser h/phones
15/2/11: Discovered that manufacturers are taking legal action over supply of fake goods.

Conclusion: crooked.

Ordered a pair of Apple headphones on 15/12/10. They took my money on the 17th and have heard nothing since despite repeated attempts to contact them. Poor effort - do not trust...

UPDATED

Company eventually started replying to emails on Jan 24th, and I am now in possession of my order, so they came good in the end. Shame it took so long to get sorted though.

Apparently my order was dispatched on the 10/1/11, yeah righto, I still havent recieved anything and no response from numerous emails, cannot get through on the phone. avoid like the plague!!!!!!!

Paid for some "genuine" apple in ear remote headphones. Took two weeks to arrive and are fake Chinese copies. No response from customer care. Absolutely avoid.

Pretty much exactly as the last reviewer - item ordered, payment taken, receipt emailed........then nothing.
Numerous emails, unanswered.
Numerous phone calls, unanswered.
Have contacted a certain British TV consumer show and considering legal action.

I found oddsandpods on the google products search offering the iHome speaker my son wanted for his birthday. It was the cheapest by £5 and had free postage.

I ordered this Tuesday and it arrived Friday. For a free postage option I am very please. I know my son will love this on his birthday this Sunday.

I'll defintely use this website again. Need a new SD card so expect my order next week.

Thank you Oddsandpods

Excellent Service. I ordered from oddsandpods on Wednesday morning and my new Sony MDR-EX77 headphones arrived today (friday). I am not one to normally bother with reviews but it seems this site has had some bad press over the past month. I did point this review site out to them and it seems the Christmas rush and bad weather in December meant a few peoples orders were delayed. They seem to have resolved any issues now though.

Thanks again

I ordered and payed OK... Received a dispatch email. BUT no delivery and since then no reply to emails or calls.

Have since searched the web for this site and there are many complaints !

I ordered my Gorillapod on the 9th December after sending numerous emails and leaving messages on the answer machine this company have. I finally received the item today. To say I am releaved is an under statement, the item is in good condition and is exactly what I ordered however I definitely won't be using this company again or reccomending them to anyone. Any company that doesn't register legitimate details ie, address, contact number, company owners name needs to be avoided at all costs!!This is the second company I have had problems with when ordering online and I honestly believe that the web providers need to be named and shamed for letting such companies set up these cowboy operations, they should protect the consumer by making sure that a correct address, contact number and company owners name are registered when any website is set up otherwise people will keep getting ripped off its so frustrating and something really needs to be done about it. Anyway good luck to all of you that are still waiting for items or refunds.

I ordered my product before christmas and as iam writing this now nothing came...Their number is fake i think as they never pick up and always goes to voicemail.. Nt even PM is not that busy! Money taken out long time back.. and emailed them 3 times...NO reply... Iam gonna go to my bank to take my money back! AVOID THESE FAKE PEOPLE!

I was looking for some Dr. Dre Solo HD headphones and searched online, odds and pods was the cheapest by far, read some reviews about them and they seemed pretty genuine!

Went and ordered my headphones on the 29th of Dec, got an instant email from them saying thanks for my order and that I would hear from them within 2 working days about my order. It will be 2 WEEKS since my order tomorrow and I have not heard a single thing from them, regardless of the fact I have contacted them 4 times now, two emails, one phonecall and a complaint and I have still heard nothing! I am contacting trading standards and my bank in order to get the payment back, if no joy then i will be contacting the authorities! This a disgraceful way to run a business and I recommend everyone else to pay that little bit extra and get the kind of customer service that you deserve not no service at all which you will experience at the hands of this cowboy operation!

Wish I had found this site before ordering from this company. Ordered at the beginning of December, arrived Jan 8th. And it was tracked, so it was only sent after New Year, despite the company telling me that it had been dispatched. No responses to my emails. RUBBISH COMPANY. DO NOT DEAL WITH THEM.

Ordered monster beats dr dre headphones as Xmas present
Arrived 3 days later. Genuine article cheapest price on web.
I have no hesitation recommending oddsandpods