OddsAndPods 

Only wished i had visited this site before ordering. Ordered 16th Dec, Despatched?? 17th Dec Still not received. Put it down to severe weather conditions, but this is beyond a joke, Cannot contact; no response from them. Please DO NOT ORDER FROM THIS COMPANY (its and insult to companys to call this one) Will Contact trading standards Monday to enquire if they have heard of ODDSANDPODS.CO.UK, I Suspect they will have. Google their name and see some of the Reviews, TOTALLY RUBBISH, Wish i had researched them to begin with, Not a mistake i am likely to make again.

I ordered stuff on the 13th of December, I have tried contacting them over 10 times and still no one gets back to me.

The stuff I ordered was xmas presents, so as you can imagine I look loike a right xxxxxxx, my girfriend actually said did you really order the stuff

They contacted me before xmas and promised the stuff would be here for xmas, so I didnt go out and replace the presents. I will never buy anything from them every again or from any company who does not divulge their full address, ie a PO Box number.

Probably just aswell as im in portsmouth on Monday. Does anyone know their full address ?


UPDATE !!!!

i recieved my items 1 month and 1 week late. I wouldnt use them again..... a week late yes I can forgive, but not that amount time.

I ordered Jabra Headset 04.12.2010, they sent confirmation but they not product!!! They ignore your phone calls and left voice messages, they do not call you back, only once on 17.12.2010 'no surname' Mike wanted to send me different product, when I did not accept his offer and cancelled the order by e-mail - that was it - no response since then, no product, no money back!!!! is 08.01.2011 I reported them but it is a loooong way, keep away from this fraudulent 'company'. Danuta

I bought a pair of Dr Dre Monster Beats Studio headphones from Odds and Pods on 27th December, they said it was shipped on 30th December by Royal Mail / Parcelforce and should be with me soon – obviously it should as Parcelforce normally deliver with a couple of working days. However, it is now 7th January and despite ringing them every day and getting the above mentioned recorded message, sending a message through their website, and emailing them I have had no response, and no headphones. After coming across a couple of scammers on eBay who did the same thing I thought this website could be trusted. How wrong I was. Keep clear of Odds and Pods. I’m contacting my bank today to get the money back.

still waiting for my goods, ordered before christmas.

I placed an order for some Dr Dre headphones on 06/12/10 and was immediately sent an e-mail advising that, we will update you with your order over the next 2 working days I received this e-mail twice. The following day I received another e-mail saying the order had been passed to the warehouse and will be sent within two days. The money had been debited at this point. Three days later nothing I tried calling the number on the web site but you cannot get through, I even left a message for a call back but received nothing. I then sent a complaint e-mail via the web site this was acknowledged with a automated reply and then by a 'Mike' saying the problem was due to Parcel Force not collecting due to adverse weather, I was assured the headphones would be with us on the Tuesday this being the Saturday. As my husband works for Parcel Force he knew this statement was possibly true, but it didn't help the situation. We received another e-mail assuring us the parcel would be here on the Tuesday. Tuesday came but the headphones didn't, when we enquired Mike replied ''I am so sorry i made a mistake with a similar post code.'' and then went on the say ''it seems there was a delay as we received all black in error and no white on our delivery in error.'', how can you send an e-mail saying they are on their way and then say this?? I advsied I wanted the headphones by Thursday at the latest and also requested a tracking number so we could track with Parcel Force, this was provided the following day and we received the headphones on Thursday. I think if we hadn't of persued this with them, we would have still been waiting, and the fact that my Husband workied for Parcel Force helped in a way too. I think Odds & Pods needs to concentrate on their customer service, it seems that 'Mike' is a jack of all trades and is the only one that answers complaints looking at the other comments on hear, he also works late into the evening. I think the phone line leaves alot to be desired, and is certainly something that needs to be looked into. Its a shame because the items on sale are a reasonable price compared to alot of stores. But the customer service lets this company down.

Surprised fo Leicestershire, matt wrote to me today:

"I am so sorry for the late reply. we had a very busy Christmas and i
am sorry your order never arrived. We sent it with Royal mail i assure
you though.

I am sending another at our cost today recorded post so you can see we
are a genuine company and just a busy one . I am sorry though we never
resolved your issue before Christmas.

Thank you

Matt"

Can't even lie consistently. If anything does arrive and it is one of their fakes, heaven help them. I have sent info to Trading Standards and given evidence to the police. Perhaps they might consider investing in some KY Jelly or vaseline for the enforced holiday they may be taking.

I ordered an iPanda for my daughters xmas on 25/11/10 and recieved an email on 26/11/10 stating that it would be dispatched within 2 working days; payment has been taken from my account. On 8/12/10 I contacted OddsandPods enquiring about the non delivery and on this occasion recieved a prompt reply from someone called Mike stating that it was stuck at the local sorting depot in Portsmouth. Royal Mail had assured him that it was on its way and would be delivered within next few days.

When it had not arrived by 16/12/10 I contacted the company again by email. This time there has been no response at all. I have now sent at least 4 emails all with no response. I filled in a Contact Form, no response to it then a Complaint Form about the lack of the response; no response to it or the telephone call I made leaving an a message on voicemail. I am now emailing on a daily basis pleading even for a tracking number so that i can chase up the product myself.

For me this is totally unacceptable customer service and is by far the worse I have had in a number of years dealing with online retail. I note from other entries on this site that other customers have recieved the very same product I have ordered and I think to myself - have they just been the lucky ones?

Oddsandpods review.My goods have not arrived after three weeks. I have tried to contact this company by telephone and email persistently for the last two weeks with no response. Please do not use this company as they are taking money with no or little intent on providing goods. Fraud, obtaining money by deception and theft are the best words to describe oddsandpods.

Received the product very late, the bad weather will have had an effect on this, however I tried to cancel the order and emailed them on 5 seperate occasions and attempted to telephone on 4 occasions and left an answering machine message without reply, shocking customer service.

Ordered the ipanda from oddsand pods as it was the best price I could find. Was a bit worried after reading the reviews here but shouldn't have been. The ipands has arrived and it is perfect. My daughter will love it. The delivery was delayed because of the adverse weather and I contacted oddsandpods to make sure it was on its way. I received a reply within 30 mins. I will definately buy from them again.

I Ordered a set of headphones and a case for my sons new iPod touch. Cant fault this website. Great prices, friendly emails and quick delivery. I will be using your site again for sure.

Ordered a gorillapod tripod on 26th Nov.

Email from company saying product would arrive in 2 days.

1 week later – still no gorillapod – email to company took 2 days to reply and it said it would be with me in 2 more days.

2 weeks later – still no gorillapod – now no response to emails.

3 weeks later I sent an email headed “Report to Trading Standards” – got a response saying original Gorillapod must have been lost in the post due to the snow ( ha! ) and will send another. Get a standard email again like first saying dispatched will be with me in 2 days.

5 days later I finally get the Gorillapod ( which seems genuine and not 2nd hand ).

I would never use them again, moreso because of the lack of ability to easily contact someone when there is a problem except by email and even then there are large delays in replying to email.

It is my personal opinion the guy running the website is taking orders and only then trying to source product at a price as cheap as possible to keep his overheads down ( hence the delay in orders arriving, or the anecdotes of product appearing used or 2nd hand ). Only my opinion.

Also the company does not have a proper address only a P.O. Box which is never a good sign when doing internet shopping and their phone number is a 08 number which always goes to answerphone.

Avoid!
There is major issue around communication as the company does not respond to emails or messages left on the answer machine ( no one answers the phone), there is no physical address (PO box).
I have purchased headphones over six weeks ago, I thought I was paying a fair price also checked reviews so thought this was not a scam - also used google shopping so assumed the company would've been checked Only afterwards I found that over people experienced similar problems with O&P. Unboxed version has been dispatched - unsure if this is used item or a fake one. In addition some parts were missing. I have been trying to get the item exchanged but was unable to contact or get any responses from Odds and Pods after six weeks I still didn't get any refund/ exchange and it seems like I am left with unwanted pair of headphones and lost my £80
I do not recommend

I found Oddsandpods on a google search and I'm glad my decision to order from them paid off. The px200-II my son wanted was £10 cheaper than play and they arrived in 3 days. Pretty fantastic considering the recent bad weather. I ordered a case from play and it took 9 days to arrive!

I would reccomed you take a look at this site. They don't just have good prices but the service is good too.

Ordered two sets of apple headphones. One broke within 2 days. The other didn't work at all. Contacted the company. No reply. They were no original products.

Suggest that things that seem too cheap to be true are!

RETURNED SOME FAULTY HEADPHONES WEEKS AGO AND HAVE HEARD NOTHING BACK FROM THEM. EMAILED THEM MANY TIMES AND LEFT A MESSAGE ON THEIR ANSWER PHONE TO CALL ME BACK BUT HAVE HEARD NOTHING. TOTAL RIP OFF COMPANY THAT TAKE YOUR MONEY AND RUN. DO NOT USE

BY FAR THE BEST VALUE FOR MONEY ON THE INTERNET. GOODS ARRIVED PROMPTLY AND WERE WELL PACKAGED. RESPONDED PROMPTLY TO MY QUESTIONS - WOULD DEF USE AGAIN AND RECOMMEND TO FRIENDS AND FAMILY

We received the original order mid November. I emailed that there was a problem, the phone holders were not adjustable and i have a protective case around the phone. Under the distance selling rules i requested that they exchange the holders for adjustable ones. I received an email could i please return the holders with an attached form and prepaid label for an exchange. We have done this and have been patient but still no sign of the replacement holders, i have been emailing for weeks now and still received no reply, if they do not have them in stock, they should refund me. At least acknowledge my communication but so far nothing nearly 5 weeks now... UPDATE: AT LONG LAST SITUATION SOLVED, BUT PATHETIC EXCUSES - I WOULD NOT USE THIS COMPANY AGAIN

I placed an order with odds and pods and thought after numerous emails and calls with still no response 1 week later,I had been done. Mike eventually got in touch with me and gave me tracking number and I realised my order had been at the parcel force depot for over a week due to weather conditions. So here I am writing a new review to aplogise for the bad one i wrote at first. They sent the order on time and it was not their fault with the delay, though I would say the lack of communication would give a cause for concern to some people including me. So to round up, I will use this company again and thanks Mike for sorting the problem out.