ODEONReviews 

After reading these many 1 star reviews I now understand why I have had no response to my complaint . There is no customer service with Odeon cinemas . I shall never set foot in one again , what was once a leader in its field is a shadow of its former self . Do yourself a favour and book with another cinema chain .

I'm a new Limitless customer, started in January this year. I've had this happen three times since then already!
The app crashes half way through a booking, then my limitless number is locked to a screening and i can't rebook as it thinks i've used my limitless already, even though zero bookings for that showing yet!!
Its been nearly a week now and its still locked for me to rebook
Emailed five times and not a single reply
Will not be renewing Limitless next year and looking at thier reviews on here I'll be advising people not to bother with it either!!

This is about customer service on Twitter/email. Why does no-one in Odeon Help ever help? Why does no-one in Guest Services ever service a guest? Who's above Niall at Guest Services?

In-house, all the staff are great, BTW.

Like others in this review section I've alsotried to cancel my limitless subscription over a month ago only to be told they are dealing with a high volume of enquiries.

Do not sign up as they are clearly not responding to these requests to continue taking money from customers.

Website is an absolute mess. Always issues with it. I've lost count how many times, the site hadn't loaded properly, and I just end up navigating away and book something else. Been like this for a long time.

been trying to cancel my membership for 2 months. I have been waiting for someone to come back to me and the email I get every now and then is that they are too busy to respond. Went to their online chat - that directed me to someone been sat waiting for someone to come on the chat for 2 hours and nothing.

Just going to have to cancel the direct debit via my bank at this rate.

I signed up to a limitless subsciption and it is proving impossible to cancel it. you have to email their customer services to approve it and they don't reply to anything!

You have illegally charged my card since 2024 when I requested to cancel my limitless subscription! You are a fraud!!! 2026 and I am still contacting you to cancel my subscription and you have continued to ignore my emails!!!!

Odeons email customer service not valuing a customer that has visited 150+ times in the last few years, after an issue with their online AI when I wanted to freeze my Odeon limitless account for a month (which they allow). Their social media doesnt reply and they pretend they sent you automatic emails that they dont send. Lovely customer service in their Mansfield branch so it's a shame to be leaving.

Tried to access the website to see what was on. I was blocked. How ridiculous.

Had issues on their website- placed booking, took my payment but never received the QR code.

Contacted live chat during normal working hours. Chatbot told me nobody available as their Quality team is experiencing difficulties. Eventually got a customer service email and sent my complaint to them. That was early December last year. It's now mid-February and I haven't had any response.

Thieves. They took my money and did not provide the QR code.

DO NOT TRUST THIS COMPANY!!!!!!

I requested cancellation of my myLIMITLESS membership on 2 January 2026 and received no action for over a month. I was later told my request was “in a queue” due to high contact volumes.
This is simply not good enough.
It’s incredibly quick and easy to sign up and payments are taken without delay yet cancelling appears to take weeks. That imbalance is frustrating and unfair.
During this delay, I was charged twice after clearly asking for the membership to be cancelled. Customers should not be financially disadvantaged because of internal processing delays.

I have been waiting for 10 days for a response my email, asking them to cancel my Limitless. I can't cancel the card on my account, it doesn't allow me to, and I can't get a reply. Useless.

With my wife attended the show of "One Battle After Another" at their Kingston venue. Greeted with free coffee and as we are both O.A.P. we welcome the special price given to us for the 1pm on a Tuesday show.
Couldn't afford it otherwise.

I experienced the worst customer service ever when trying to cancel my limitless subscription. My emails went unanswered so I turned to their online chat kept crashing. It took several hours to get through to a human being who did cancel my subscription however, I was told that I would receive a phone call to refund a payment which should have not been taken as it fell outside of the cancellation term. 1 week later and I am still waiting for the call which I know will never come

I asked for my membership to be cancelled it took ODEON weeks to get back to me and they advised I would receive a refund as they took another months payment in the delay of getting back to me. This was over a month ago and I still have not received my refund.

When I signed up I was advised that I would receive a £10.00 Amazon gift card after 3 months. This was never given.

Terrible service. Would not recommend signing up to an unlimited plan with ODEON.

I wrote to Odeon guest services on the 18th January and I have automated responses ever since and no answer to my issue. It is now the 8th February.

There were 2 rats in the cinema running between the chairs and the workers were very rude, Acton branch night of7/2/“26

Ordered food and drinks via the app
Pressed start order
When going to the desk - and checking online - my order had apparently already been picked up?
Therefore spoke to the staff at the cinema, they said make a complaint online and request a refund.
I then reordered the food, because ofcourse I didn’t want to ruin the day (although it had already been ruined) to find out, when collecting my new order
The staff do not even check or confirm you are the person who made the order. They simply shout out the order number, then leave the food out on the till/desk/table.
I contacted support and emailed with a complaint requesting a solution. For them to turn around and say, you should seek a resolution from the staff in the cinema?
When the staff in the cinema told me to contact online?
Pathetic service.
Such a high reputation- with such major systematic issues.

Signing up to Odeon Limitless is easy. Cancelling it? About as likely as spotting a unicorn in Screen 7.

Emails go unanswered, the cancellation process feels deliberately obstructive, and when I finally complained hard enough, someone called and promised a refund. That was 10 days ago. The refund, however, is still enjoying an extended holiday somewhere in Odeon HQ.

Great concept. Awful execution. If you like chasing your own money and shouting into the void, this subscription is for you. Everyone else: avoid.