Ofcom Reviews 193

WHAT IS IT YOU ACTUALLY DO???
Royal Mail put prices up after being hauled to Parliament to explain the rubbish service. They do not respond to complaints in a timely manner. Do not pay out when you have paid for FULLY TRACKED and there is ZERO tracking and package lost. ABSOLUTELY SHOCKINGLY BAD COMPANY. OFCOM HAVE ALOT TO ANSWER FOR!!

No wonder communication and other organisations behave as if unregulated.
Ofcom phone lines seem to be staffed by Rude, Aggressive and UTTERLY disinterested people also. Multitasking to manage all 3 at once!
Not in a good way!

This quango is about as useless as a quango can be. For years and years now, despite mountains of evidence, they have failed to ensure broadband suppliers:

1. produce clear, unambiguous bills
2. respect contact preferences esp when asked not to be phoned
3. have a trouble free cancellation procedure
4. deal with elderly and vulnerable customers fairly ie ensure they are not ripping them off because they don't have the same stamina or understanding to fight back
5. have an effective customer service centre, not one designed to frustrate
6. limit the number of times they phone to try to get you to change their mind when leaving, renew a contract etc.
7. reduce the ludicrous 2 month period you have to wait around before taking a complaint to a mediator - this could be 2 months without internet, 2 months an elderly ill person has no landline etc.

Sack the lot of them. Useless, pointless, ineffective, deliberately deaf and blind, this organisation's sole reason for existing seems to be so it can produce a steady stream of jobsworth excuses why action is impossible.

ofcom seem to be letting telecomms companies just get on with their little scams and poor treatment of genuine clients as though it were the wild-west. As a businessman I have never had so much abuse, grief and distress by anyone as much as the telecomms firms under their watch. I can't even complain to them unless I have a deadlock letter - which isn't going to arrive.

This organisation not Fit for purpose
Reason for 1 star should be zero these are allowing radio ham operators to record conversation either on ham bands or cb bands which is illegal and they share the recording over a watsapp group called cbidiots and these clowns refuse to investigate or do anything about it. The owner and is buddy's use extra power to what they allowed to use as foundation licence holders in the llansamlet area

Price hikes are no longer linked to inflation and those on lower priced deals are getting ripped of by bigger price rises. For example, £22.99 plus 3.99pc plus 3.99pc would equal £24.86. The new system means Plusnet have added 4 quid for the first year and 4 quid for the next, so that is £22.99, £26.99 then £30.99 because my deal starts from January and prices go up in March?! That is 2 price rises in a 2 year contract.

Another fake company created by the criminals in the UK government to make people think they still have individual rights online. A data harvesting money making scam organisation that has made no difference whatsoever.

I note that OFCOM has not yet even claimed its public reviews here on TrustPilot.
Nevertheless, when it sees fit to:

As of Feb 2026, it appears that it may be failing on two counts:

1. Recognising the scale of public outrage here in TrustPilot regarding the quality of a number of Royal Mail's services. In my case see my objective review of Royal Mail here on TrustPilot.

2. A groaning TOTSCo hub responsible for handling OFCOM's mandated "One Touch Switch" (OTS) for communications service providers.
It appears that in my case my Gaining service provider has failed in its responsibility to smoothly glide me through a relatively straight forward migration of broadband and VOIP voice services.

When challenged the excuse given was at odds with the official OTS documentation, indicating that it has attempted to cover up its actual failure by claiming that it is unable to determine that my losing provider had rejected its switching request until the date of the planned migration.
....Tosh!
I suggest that they arent monitoring rejections effectively and in the first instance failed to provide the correct data (evidence retained) to the losing provider!

If my re-planned 'switch' date doesn't bear success, I'll be sure to leave them a fitting review.

OFCOM: You claim to be monitoring Residential Customer Service Providers that must use the TOTSCo hub for compliance and issuing warnings and fines accordingly.

It seems that your 'teeth are not sharp enough' and their 'arses aren't chewed' sufficiently!

Ofcom Admits Online Safety Act Slaps New Red Tape on British Companies.

The internet sheriffs at Ofcom have admitted the government’s Online Safety Act (OSA) dumps “new regulatory costs” on British companies, forcing them to wade through miles of red tape just to stay online. In a 3,100-word letter, {Recipients info removed because of the above} Ofcom`s Chief attempts to explain how her broadcasting quango is “contributing to economic growth“. Yes, really. There is a whole sub-heading dedicated to the Online Safety Act…

“The OSA inevitably places new regulatory costs on companies because we are asking them to carry out assessments and introduce new systems and processes that they have not previously had to prioritise. The largest and/or riskiest services rightly face the heaviest burdens. Nevertheless, we are committed to making onlinesafety regulation as easy as possible to understand and comply with, particularly for small UK-based companies who want to get it right. In January 2025, we launched the beta version of our dedicated Digital Support Service (DSS) to help businesses understand their regulatory requirements under the OSA…”

The Ofcom Chief goes on to say the Cyber Security and Resilience Bill will also “impose new regulatory burdens on businesses“. Don’t worry, the good news is this will somehow ultimately contribute to economic growth. It also gives Ofcom “enhanced powers“. In the good old days, a nimble state with a low tax burden and high productivity was the way to economic growth. Now we give Ofcom magical new powers and hope for the best…

Ofcom is a supposed COMMUNICATIONS regulator.

They're a joke.

On Friday I emailed them a simple query regarding a link on their website, as it looked completely wrong - it was a weird URL totally unconnected with the ofcom.org.uk domain, but as I needed to follow it to complete something, I decided to ask them before clicking it.

On Monday I received an email thanking me for my registration - I had registered 7 years ago for a ham radio licence!

Then came another email, this one saying registration was successful and to complete it I had to reset my password - a minimum of 14 characters long, to include upper and lower case, numbers and special characters. It's quite hard to think up something like that, but I managed.

Then I received an email replying to my original email confirming the link I was enquiring about was valid.

Upon resetting the password as per the previous email, which I had originally set several years ago, I was then told I had to log into my account, but when doing so was told I had to set a new password!!

Thinking the password reset I had just done moments before had not gone through, I tried it again, only to be told that I could not use a previous password!!

Then another email, this one telling me they had completed my request and the case was now closed.

What case?

I mean WTF!

Ofcom, it's about time you learnt how to communicate!

What a complete and utter shambles.

Useless in helping me with my rebel internet issue

I called ofcom today. What an utterly useless waste of space this organisation is. The woman sounded bored tonhae to answer the phone, they don’t do anything she said unless they get lots of similar complaints and even then the most they do is take the complaints into account in the future.

If Ofcom didn’t turn up to work for a year - who would notice?

It was noted to Ofcom that BT allow on one person to manage an account because as BT stated they didn't want to get conflicting views.

If a person has a Power of Attorney and who is still mentally capable under the Mental Capacity Act, only the attorney or the bill payer will be allowed access to the account. This means that if you have an elderly person who has medical difficulties and you wish to assist them and they wish for that to happen, you cannot do so.

Ofcom haven't investigated and are a toothless regulator.

This means BT and Ofcom allow communications companies to act against the best interest of vulnerable customers who need a landline phone for medical reasons. The switch over under the PTSN system to fibre communication is appallingly bad and unregulated by Ofcom

It is doubtful whether Ofcom have performed any PSED s149 PSED duty in relation to their alleged regulation and at time of writing are unable to provide such. This essential duty became law in 2011 and the Specific Duties Regulations 2017 have also been ignored.

These regulators need reform Whether Ofcom, Ofwat, the legal Ombudsman or LGSCO, they do nothing and extract a lot of tax revenue as a result. They are deliberately useless and without effect. They should be closed down or reformed.

For those wishing to take legal action on this matter of their Ofcom experience , please let me know. Action is being taken to address the useless regulation system in the UK.

If you wish to complain about a company using Ofcom onine form you are directed to ...

Complain to Ofgem section ... You can complain by: going to our online complaint form.

This links to a form that is in Welsh and NOT in English

Utterly, utterly useless. Pointless quango. Completely fail to hold the telecoms companies to account. EE for example just close off complaints that are unresolved so they can give fake figures to Ofcom - I know two people they have done this to in the last 6 months plus ourselves.

Throughout history employees in organisations like Ofcom have brushed aside their complicity in totalitarianism with “I was just doing my job”

Any Ofcom employees will have to explain to their grandchildren how what started as the Online Safety Act ended with laws against anything the government finds objectionable and people are jailed or worse for thinking differently to the state.

Laugh now, but I hope you feel some shame in the future. You know perfectly well what you are doing has nothing to do with protecting children and everything to do with building control for the state.

To complain about BT to Ofcom, Ofcom say I need a deadlock letter from BT - BUT I can't get BT to respond to my request for one. Totally useless.

Not fit for purpose, nothing on their site works ,typical government site ,expect they all work from home.

WOW the Ofcom website is terrible.
How do you report anything - You don't.
They have made the most complicated web site of smoke and mirrors that leads no where.

Its a web site for online Media and they want you to call or write a letter.?!! Bonkers it is run by Labour afterall.

The one touch switch service is a complete failure, how do OFCOM oversee this because it’s not working. I used the service switching from Virgin to Sky and it’s been abysmal from Virgin continuing to bill me after my contract end date and after returning their equipment to Sky not transferring my landline number (still waiting for a number 3 weeks after the transfer) the broadband companies are just really poor. Where is OFCOM is there not another way of managing providers?