Office Angels Reviews 924

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professionalism, making the job search process less stressful. Many highlight the excellent customer service, noting the personalized support, clear communication, and quick responses that led to successful job placements. People appreciate the efficiency and organizational skills displayed, often resulting in rapid job offers and a smooth overall user experience. However, some people were dissatisfied with the communication and follow-through, mentioning ignored emails and a lack of updates after expressing interest in a role. A few other people also felt that some agents were unprofessional, rude, and unhelpful, even hanging up on them. These customers reported a lack of available positions despite their experience and felt that promises were made without subsequent action.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise individual staff members for being helpful,... See more

Customer service

People report positive experiences with customer service. Many customers praise the consistent updates, clear... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer communications

Reviewers mention positive feedback about contact. Customers appreciate the proactive and consistent... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the supportive and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Alisha and Fiona from the Cambridge branch are absolutely excellent. They contacted me minutes after I registered my interest in a role and stuck with me giving guidance throughout the whole process.... See more

Company replied

Rated 5 out of 5 stars

I couldn’t have come across Michelle from Office Angels Leicester at a better point in my job search! One of the most warm, friendly yet professional individuals I have ever come across, she has suppo... See more

Company replied

Rated 5 out of 5 stars

Annie Hollidge was my contact from Office Angels. She has been no less than a star in guiding me through my latest leadership placement with one of the fastest growing brand in UK. The amount of care... See more

Rated 5 out of 5 stars

I was helped by Sarah Smith at the Brentwood office and she was an absolute gem! She was so friendly which put me right at ease and took extra time to help me prep for my interview which was organised... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

Office Angels is the market-leading provider of temporary and permanent office professional roles across the UK - from PAs and secretaries, to marketing, finance and HR managers. For more than three decades, we've been proving our worth with every placement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

924 reviews

5-star
4-star
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2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Office Angels Brentwood highly recommend

I recently worked through Office Angels in brentwood and the amazing Kerry Osborne. From my initial teams registration to securing my work and throughout my placement Kerry went over and beyond to make me feel comfortable, well informed about the temporary role and company and supported me with any questions. Kerry was incredibly passionate about the work she does and it shines through. Her professionalism and naturally friendly kind personable personality made it a pleasure to work through her. I would highly recommend Kerry to those seeking work as she really does care about you as a worker. Thanks for everything Kerry!

February 14, 2025
Unprompted review
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Reply from Office Angels

Hi there, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Sarah was amazing she was so helpful…

Sarah was amazing she was so helpful was tips on the interview. She was also so kind and lovely to speak to!

March 5, 2025
Unprompted review
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Reply from Office Angels

Hi Laul, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Hayley was honestly amazing

Hayley was honestly amazing. Although my experience was relatively quick, this can only be a good thing. Hayley was excellent at quickly establishing what kind of company and environment I was looking for. She put me forward for my perfect role which I got. She was knowledgeable about the company, and it's team and was completely honest which was refreshing. She will make you laugh, feel comfortable and build your confidence all whilst being professional too.. I couldn't recommend her more highly.

February 28, 2025
Unprompted review
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Reply from Office Angels

Hi Nicola, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Thank you Sera at Office Angels Brentwood!

I had the pleasure of working with Sera S at the Brentwood Office Angels branch, and she was incredibly supportive throughout the process!
She always listened and made sure every opportunity aligned with my needs, while also being highly responsive and keeping me in the loop every step of the way.
Sera is excellent at her job and made me feel completely comfortable being honest throughout our time working together.
I truly appreciate her dedication and professionalism. Thank you so much, Sera! 😊👏

February 28, 2025
Unprompted review
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Reply from Office Angels

Hi Olivia, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

A truly wonderful team.

Office Angels have been absolutely wonderful, Sera has been so helpful and supportive, an absolute pleasure to deal with. The whole process from interviews to job placement has been amazing, thank you so much for helping me the whole way through. Thank you so much, Clair Courtney.

February 24, 2025
Unprompted review
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Reply from Office Angels

Hi Clair, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Sera and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Great service from Evie!

I had signed up with this agency whilst looking for a new job and had the pleasure of dealing with Evie. She was amazing from start to finish from finding middle ground as to what both I and the employee require. She was so helpful and updated me every part of the way and within a matter of days had found me work!! Honestly would recommend to anyone looking for work, a really good agency.

February 20, 2025
Unprompted review
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Reply from Office Angels

Hi Charlie, thanks for the great review you took the time to write for us! It's great to hear how Evie assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Preet has been fantastic

Dealing with office angels has been great especially with Preet from the Birmingham office she takes the time to invest in yourself and actively listens to you to find the best role . She is highly proactive in her communication, caring and empathetic and really values you as candidate . I cannot fault her professionalism, efficiency and helpfulness. She is committed to helping you and it really does show. She is an asset to the company and it has been a pleasure that she has been apart of my journey and the positive impact she has had in my career journey . Lastly, the whole team have been great too.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Office Angels - Erin Dunsby

I can’t thank Erin enough for all her help and expertise through the process of me finding my new role. She was absolutely superb in getting my cv seen so quickly and arranging an interview for me. Erin has been a tremendous support throughout and followed everything up so quickly. She is extremely professional, very kind and always willing to help in any way she can to ensure my future role is just perfect. I can’t recommend Office Angels enough to anyone who is looking for an Office role.

February 6, 2025
Unprompted review
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Reply from Office Angels

Hi SJ, thanks for the great review you took the time to write for us! It's great to hear how Erin assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

I 100% would recommend Office Angels

I 100% would recommend Office Angels, especially the London city branch! A massive shoutout to Isabella who was able to place me in an assignment in under a week and since then has been nothing but approachable, communicative and reliable! Thank you.

September 16, 2024
Unprompted review
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Reply from Office Angels

Hi Ophelia Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

No reply or call back.. just radio silence. A waste of time.



I scheduled a call with Office Angels to run through my experience and how this aligned with some jobs which they were advertising. I was told that they would put me forward for the roles.
After a week of calling OA, leaving messages and asking for a call back, all I got was silence...
To summarise, I wouldn't recommend them unless you like to waste your time making calls to never hear back.

February 7, 2025
Unprompted review
Rated 2 out of 5 stars

Profits over people


While the agency can be beneficial if you're open to any job, there are notable drawbacks. Small requests are often met with resistance, which is frustrating considering they take over 40% of each worker's weekly earnings. If you upset an agent, they can block you from future jobs, acting as if they hold all the power.

The staff has become increasingly younger and less professional, often disregarding the experience of long-term workers. Moreover, management is nearly invisible and difficult to reach when issues arise, leaving workers feeling unsupported. The agency's substantial profits come directly from your labor, yet they treat you as their employee rather than a valued client. This dynamic can be disheartening, as it undermines the mutual respect and professionalism expected in such a relationship.

November 1, 2024
Unprompted review
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Reply from Office Angels

Hi Gorge, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we'll be having a chat about this with the team and our colleagues, aiming to make things better for everyone in the future. We'd like to look in to finding out what has happened here as this is not the experience we hoped you would have so please can we request that you reach out to us at your earliest opportunity Please can we ask that you reach out to us via e-mail generalenquiries@office-angels.co.uk Please pop the word Trustpilot into the subject box.

Rated 5 out of 5 stars

Michelle is absolutely brilliant

Michelle is absolutely brilliant, she takes the time to get to know you so as she can find you the right role.
She puts in so much time to send over specs, tips and tricks and is happy to coach you where required to get the best out of your interviews

February 6, 2025
Unprompted review
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Reply from Office Angels

Hi Lexie, Thank you so much for taking the time to write a review! We are delighted that our services were helpful in getting you into a great new job and we look forward to building a long-lasting relationship with you. Your feedback is appreciated and we are grateful for it. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

Amazing service and thank you so much…

Amazing service and thank you so much to Annie for finding my dream job!

February 6, 2025
Unprompted review
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Reply from Office Angels

Hi Kirsty, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Annie and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Sarah Smith and Hayley Office Angels

Sarah Smith and Hayley were both very helpful, worked promptly and stayed in constant communication with me to make me feel like they were always trying to help. They’ve found me a job after me trying on my own without any positive results, can’t thank them more.

February 5, 2025
Unprompted review
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Reply from Office Angels

Hi Adam, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Lori

Lori, has been absolutely amazing from start to finish. Efficient, kind, caring, and keeping me fully to-date all the way through the recruitment process ending up with me gaining a role at a new company in Gateshead.
I cannot thank her enough for a wonderful experience.

February 3, 2025
Unprompted review
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Reply from Office Angels

Hi Rona, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Fantastic support, great agency

I cannot recommend Office Angels highly enough. Lori at the Newcastle branch was a pleasure to deal with. From day 1, there was no pressure into a job that didn't suit me, she listened to what I was looking for. Within very little time, an interview lined up, with encouragement and advice, and constant support, and the outcome was Lori helped get me my dream job. All credit to her and the Office Angels at Newcastle, kept me informed, stayed in touch, and encouraged and supported all the way

February 4, 2025
Unprompted review
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Reply from Office Angels

Hi Ellen, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! Best of luck to you!

Rated 5 out of 5 stars

Amazing Team

Holly and her team Rebecca and Phoebe at office angels London city branch were absolutely amazing! I was supported throughout my job search and constantly reassured throughout the whole process of me getting my new role. Holly, was so friendly and kind to talk to and always answered any questions and worries I had. I could not recommend this company and their team enough. Thank you!

January 2, 2025
Unprompted review
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Reply from Office Angels

Hi Isabel, thanks for the great review you took the time to write for us! It's great to hear how the London team assisted you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck!

Rated 5 out of 5 stars

Isabella could not be more helpful and…

Isabella could not be more helpful and her communication is fantastic! A lovely recruiter and I would not hesistate to recommend her to anyone looking for temporary work in London. Thank you!

January 27, 2025
Unprompted review
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Reply from Office Angels

Hi Sofia, thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Extremely Pleased

I am extremely pleased with my experience with Office Angels. They were nothing but helpful and supportive throughout the application and interview process, which helped make the experience much less stressful. Would definitely recommend them to friends and family and use their services again if required.

January 17, 2025
Unprompted review
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Reply from Office Angels

Hello Sarah, We are so grateful that you took the time to write a review about us. We are delighted to hear that our services helped you secure a wonderful new job! We strive to create meaningful and lasting relationships with our candidates, so we hope to work with you for a long time to come!

Rated 5 out of 5 stars

Positive experience - would recommend

Really positive experience with Angela / Jess (Bournemouth). Genuinely interested in me as a candidate, proactively promoting me for potential roles and listening and supporting me ongoing.. a very positive experience.

January 13, 2025
Unprompted review
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Reply from Office Angels

Hi TA, thank you so much for taking the time to write a review for us at Bournemouth. We shall certainly feed this back to Angela and Jess and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

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