Office Angels Reviews 

952
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, friendly, and supportive throughout the entire job search process, ensuring candidates feel always truly valued. People note that daily communication is always consistently clear, and the dedicated team makes finding a new role remarkably smooth, comfortable, and reassuring. However, some people mentioned experiencing poor support and unprofessional behavior from certain staff members during their work assignments. A few other people also felt that various recruiters made very big promises but quickly disappeared or failed to follow through with proper assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely supportive, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting supportive... See more

Service

Consumers find service to be positive, highlighting brilliant support that makes the entire process easy and... See more

Customer communications

Users describe positive interactions with customer communications, highlighting quick responses and ongoing... See more

User experience

People report positive experiences with user experience, highlighting an extremely user-friendly portal and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t have come across Michelle from Office Angels Leicester at a better point in my job search! One of the most warm, friendly yet professional individuals I have ever come across, she has suppo... See more

Company replied

Rated 5 out of 5 stars

Really great experience with Alice and Millie at Office Angels in Brighton. Excellent communication throughout the whole process with follow ups regularly. It was so great to deal with humans (rathe... See more

Company replied

Rated 5 out of 5 stars

Annie Hollidge was my contact from Office Angels. She has been no less than a star in guiding me through my latest leadership placement with one of the fastest growing brand in UK. The amount of care... See more

Rated 5 out of 5 stars

Alisha and Fiona from the Cambridge branch are absolutely excellent. They contacted me minutes after I registered my interest in a role and stuck with me giving guidance throughout the whole process.... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

Office Angels is the market-leading provider of temporary and permanent office professional roles across the UK - from PAs and secretaries, to marketing, finance and HR managers. For more than three decades, we've been proving our worth with every placement.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(952)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great agency!! Scarlett is fab :)

I started working with Scarlett when she reached out to me at the beginning of July, and by the end of the month I’d secured a long-term role which I’m still loving now :)
From the beginning, she was incredibly friendly and so helpful; she really heard what I was looking for in a job and found really great roles that were very much tailored to me.
After having been job searching for months and not having the best experience with recruiters, it was refreshing to work with someone who is so compassionate when coaching people through something as tough as job hunting.
I’m still so grateful for the experience I had and cannot recommend Office Angels and Scarlett enough!!

July 24, 2024
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Katie, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Scarlett and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 1 out of 5 stars

This Agency

This Agency, i.e., never ever comes back with a proper email from staff. Always generated emails sent following any application that goes through them.
I never ever seen anything like it in my life.
All the agencies are a massive hassle between people who seek employment and the potential employers. If you ever heard “ I will come back to you shortly” that translates I will never come back to you. They take details and never come back. Who are these people to decide our employment or non employment?
Why do I have to stay unemployed because they are the middle man?
This has to stop!

October 9, 2024
Unprompted review
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Reply from Office Angels

Hi Andreea, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we'll be having a chat about this with the team and our colleagues, aiming to make things better for everyone in the future. We'd like to look in to finding out what has happened here as this is not the experience we hoped you would have so please can we request that you reach out to us at your earliest opportunity Please can we ask that you reach out to us via e-mail generalenquiries@office-angels.co.uk Please pop the word TRUSTPILOT into the subject box

Rated 5 out of 5 stars

i never used an agency before but 100% would again

I have never used an agency before to find work so was a little anxious however Kerry and Sera were so lovely they really made me felt heard and left me feeling like they had my best interest at heart to find me the right job, after being successfully placed in temp roles from Aug 23 to Sept 23 I landed a permanent role that i am thoroughly enjoying and despite having left Office Angels Sera still kept n touch to see how i was getting on, the whole team were always polite and helpful and no question was ever ignored, anytime I needed to speak to them they were always available and if they were ever busy i always got a call back in under an hour, i would definitely use them again if i need to in the future.

September 18, 2024
Unprompted review
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Reply from Office Angels

Hi Edward, Thank you so much for taking the time to write a review for us We shall certainly feed this back to Kerry and Sera and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Office Angels South Coast

Office Angels South Coast

Angela from office angels helped me to get my next job. She helped me back in 2018 and after such a great experience the first time I decided to go back to them during my current job search. The south coast team were incredibly helpful and really made me feel at ease about the entire process including interview prep. I highly recommend office angels to anyone who is stuck with finding a role that fits them.

September 16, 2024
Unprompted review
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Reply from Office Angels

Hi Renee Carroll, Thank you so much for taking the time to write a review for us at The south coast team We shall certainly feed this back to Angela and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Leoni has been absolutely amazing and I…

Leoni has been absolutely amazing and I cannot thank her enough for her support and help! I was made redundant a week ago and I was contacted by office angels the same day! And a week later I have received a job offer at an amazing company, and I can’t wait to be part of the team. If you are seeking employment I can’t recommend Office Angels enough, they have truly been my angels when I needed a miracle. Thank you again!

September 26, 2024
Unprompted review
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Reply from Office Angels

Hi Ellie, we would just like to say a big thank you for leaving a review for us. We really value all shared feedback as it helps us with the quality of service we offer to our candidates. It's great to hear how Leoni assisted and supported you throughout the whole process. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Office Angels South Coast

Office Angels South Coast, have given me exceptional service. Angela, Jessica and Amy, have all been amazing. Getting me work almost immediately, helpful interview prep. Great communication, always available to talk to. I can’t recommend them enough. Thank you ladies xx

September 26, 2024
Unprompted review
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Reply from Office Angels

Hi Michelle, Thank you so much for taking the time to write a review for us at South Coast. We shall certainly feed this back to Angela, Jessica and Amy and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Wonderful experience

Michelle helped me get into a fantastic role, she was incredibly helpful, professional and friendly.
My best experience with a recruiter to date!

September 4, 2024
Unprompted review
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Reply from Office Angels

Hi Ryan, Thank you so much for taking the time to write a review! We are delighted that our services were helpful in getting you into a great new job and we look forward to building a long-lasting relationship with you. Your feedback is appreciated and we are grateful for it. We hope you continue to enjoy your new role!

Rated 5 out of 5 stars

5 stars!

After being made redundant from a company after a number of years I faced the daunting task of getting back out there looking for a new job.
I cannot thank Sylvia from your Office Angels Staines branch enough for her support whilst looking and during a recent interview process where I secured a new fantastic job!
Her communication via Teams, email and phone calls was exceptional. The on-line videos with hints & tips for preparing for an interview that Office Angels provide is brilliant.
Highly recommend Office Angels 👍

September 25, 2024
Unprompted review
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Reply from Office Angels

Hi Danielle, Thank you so much for taking the time to write a review for us at the Staines We shall certainly feed this back to Sylvia] and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Amazing service from start to finish

Victoria and Carole are assets to Office Angels. I just want to extend my gratitude for helping me secure my new job. I couldn’t have done it without the vigorous vetting checks from yourselves and interview preparation. Plus, a salary that was above my expectations! I really appreciate the service you have both provided and I am delighted with the job I have landed - it’s a perfect fit.

July 24, 2024
Unprompted review
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Reply from Office Angels

Hi Louise, Thank you so much for taking the time to write a review for us We shall certainly feed this back to Victoria and Carole and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an exceptional experience…

⭐️⭐️⭐️⭐️⭐️ I had an exceptional experience with Sera Sondh and Kerry Osborne. Having dealt with many recruitment agencies in the past, I can confidently say they stand out as the most communicative and committed consultants I've worked with. They were always easy to reach, consistently quick to return my calls, and genuinely invested in helping me secure the right role. Beyond their professionalism, Sera and Kerry were incredibly friendly, caring, and made the entire process smooth and stress-free. I highly recommend Sera and Kerry at Office Angels to anyone seeking dedicated and supportive recruitment consultants. Many thanks to both of you! 😊

September 18, 2024
Unprompted review
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Reply from Office Angels

Hi Hayleigh, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Sera and Kerry and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 1 out of 5 stars

Avoid !

Not a great agency at all, bad experience with them from telling me I potentially been short listed for a job only to turn up to register, that's it ! No mention of this job I been short listed to & even ask why I didn't or can't go back to one of my previous companies I worked at, I mean really ??!! Rest of the time all I get are knock backs saying I'm not suited for jobs I applied for etc...even though I am - if anything some (not all) of which I got more experience than needed for the job, but still telling me I'm not good enough ? Be thankful I'm prepared to lower myself to your level !!

August 7, 2024
Unprompted review
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Reply from Office Angels

Hi, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 5 out of 5 stars

Sarah Smith at the Brentwood office

Sarah was incredibly helpful in aiding me in landing my first accounting job as a recent graduate. Providing expert interview advice that proved incredibly valuable. I am very grateful to have been represnted by Sarah throughout this process and couldn’t recommend her enough.

September 12, 2024
Unprompted review
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Reply from Office Angels

Hi Sona, Thank you so much for taking the time to write a review for us at the Brentwood office We shall certainly feed this back to Sarah and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

What a great team at the Brentwood…

What a great team at the Brentwood office. Kerry was so lovely, literally registered, got a call straight back within minutes from Sera about a position with my name on it!!! Also lovely and very supportive. Within couple days I had an online test from the employer, then team interview, passed, face to face then a job offer all within a week. I can’t thank them enough for their support and effort in securing me this position. Highly recommend office angels❤️

September 10, 2024
Unprompted review
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Reply from Office Angels

Hi Michelle, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Super Agency!

Dom and Amy (and the whole team!) at Office Angels Glasgow did a super job! They were easily contactable, regularly got in touch with opportunities, more than happily answered any queries (big or small), and were a genuine pleasure to work with. There was no hanging around for months, hoping for some work; even during dry spells they helped me get work here and there which fitted my schedule. I worked two long contracts which were absolutely brilliant, during which I learnt so much. I have a permanent job now, which is the only reason why I left. I would 100% recommend Office Angels to anyone looking for some proper temp work opportunities.

April 1, 2024
Unprompted review
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Reply from Office Angels

Hi [NAME], Thank you so much for taking the time to write a review for us at Office Angels Glasgow and for the recommendation. We shall certainly feed this back to Dom and Amy and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Big Thank you To Michelle in the…

Big Thank you To Michelle in the Leicester Office for her support in finding me the perfect position, she has been brilliant through out keeping me updated and offering me advice and tips for the interview process, was so friendly and easy to speak to.

September 9, 2024
Unprompted review
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Reply from Office Angels

Hi Emma, Thank you so much for taking the time to write a review for us at Leicester We shall certainly feed this back to Michelle and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Leah @ Office Angels - highly recommended

Within a week of registering with Office Angels in April, Leah from the Bracknell & Reading branch placed me on the first of my temporary assignments. From the start, the support and communication has been excellent and she continued to place me on repeat assignments throughout the summer. I look forward to working with her again during breaks from university.

September 5, 2024
Unprompted review
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Reply from Office Angels

Hello Isobel, We are so grateful that you took the time to write a review about us. We are delighted to hear that our services helped you secure a wonderful new job! We strive to create meaningful and lasting relationships with our candidates, so we hope to work with you for a long time to come!

Rated 5 out of 5 stars

Thank you Sarah!

Big thanks to Sarah from the Brentwood Office!!!!!

She did everything she could to make me feel better about myself before I attended the interview. She told me about the company and even arranged to have a call before and after the interview. Very good service.

September 4, 2024
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Promise, Thank you so much for taking the time to write a review for us We shall certainly feed this back to Sarah and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

I have worked with office angels for…

I have worked with office angels for multiple years and they have been a great help! Sophie is a pleasure speak to and I can’t fault her communication during the job search process

September 4, 2024
Unprompted review
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Reply from Office Angels

Hi Josh, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to Sophie, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

OUTSTANDING is an understatement!

To say they are OUTSTANDING is an understatement! I've had the pleasure of being in contact with both Hayley and Charlotte from Office Angels Brentwood, and the support from them both is like something out of a jobseeker's fairytale. Everything from our initial call, to the interview preparations and follow up calls, they are there with you every step of the way. Not to mention they are friendly, excited for you to succeed and do what they can do help you land your next job. My first words when I called them to say I've accepted the job offer in the end was "WE DID IT!". A huge thank you to my two amazing Office Angels Charlotte and Hayley.

September 3, 2024
Unprompted review
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Reply from Office Angels

Hi Jennifer, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Charlotte and Hayley and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 5 out of 5 stars

Thank you, Sarah Smith!

Thank you, Sarah from the Brentwood Office!

I can’t thank you enough for all your help in landing my new job. From walking me through the details of the business to setting up a mock interview, you went above and beyond to boost my confidence before I even walked through the door. You are an absolute star!

September 2, 2024
Unprompted review
Office Angels logo

Reply from Office Angels

Hi Mariana, Thank you so much for taking the time to write a review for us. We shall certainly feed this back to Sarah and let them know! At Office Angels, we're big fans of creating connections that go the distance, and appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

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