Hi - Office Furniture Direct , what an easy company to deal with, brilliant !! Just required a T card system re: student exams and the order process was so easy. Let’s hope the delivery will be... See more
Company replied
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See what reviewers are saying
Customer services is 2nd to none, so refreshing. Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen. I told Office Direct I had not receive... See more
Company replied
I want to update my review as i left a negative review for office furniture direct recently, as i'd sent them an email as my safe wouldn't work, but got no response. This has since changed as emails... See more
Company replied
Missing bits for my chair awful customer service. I called to say that 2 screws were missing and straight away was told we don't give compensation didn't ask name product or what was missing. I tried... See more
Company replied
Company details
Written by the company
Office Furniture Direct supplies high quality office furniture, office desks & office chairs online with free delivery and installation service.
Contact info
United Kingdom
- www.office-furniture-direct.co.uk
4.5
Excellent
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy site to use and recommended from a…
Easy site to use and recommended from a family member who say prompt delivery on orders
June 16, 2025
Unprompted review
Reply from Office Furniture Direct
Fantastic to hear, thank you very much for your wonderful 5 star review.
Perfect
Lovely chairs, very fast delivery, good email contact. Very pleased. Thanks!
May 29, 2025
Unprompted review
Reply from Office Furniture Direct
Fantastic, thank you for taking the time to leave such great feedback.
Brilliant and very helpful
Brilliant, I made a mistake on my order and was able to phone and talk to a very helpful person and they suggested options and now I am sorted, very pleased and grateful
May 22, 2025
Unprompted review
Reply from Office Furniture Direct
We really appreciate you taking the time to leave fantastic feedback.
very easy and our last chair…
very easy and our last chair (identical) is great
April 30, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you for the really great 5 star review.
Reply from Office Furniture Direct
Brilliant to hear, thank you for the 5 star review.
Great Company -easy to deal with
Great Company -easy to deal with - prompt service
April 8, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you very much for your fantastic comments and 5 star review.
Claire Bartlett has been exceptionally…
Claire Bartlett has been exceptionally helpful and has gone over and above to help me
Thank you Claire you have made me want to use and recommend your company again
April 1, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you so much for your really wonderful review.
Customer services is 2nd to none
Customer services is 2nd to none, so refreshing.
Not Office Direct fault, the delivery man delivered to the wrong address. Annoying but it can happen.
I told Office Direct I had not received the item, I just hoped they believed me. They were fantastic and did everything they could, they found the parcel and all sorted. Without fuss and very apologetic.
Even though this happened I would definitely use them again.
March 27, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you for your really lovely words and 5 star review, we greatly appreciate you taking the time to leave such fantastic feedback.
Easy to find article and make choices
March 26, 2025
Unprompted review
Reply from Office Furniture Direct
Great to hear, thank you for your review.
Easy and fast procedure.
March 21, 2025
Unprompted review
Reply from Office Furniture Direct
Brilliant, thank you very much for your 5 star review.
Extremely helpful
Original order was delayed and received an email by return. Rang and was put straight through to the sender of the email. Was able to arrange an alternative which actually is much better!! Thank you for being so helpful. Will be using you again.
March 12, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you very much for your positive review.
Great choice and very easy to Quick and easymove…
Great choice and very easy to move around the web site. All very quick and easy
March 10, 2025
Unprompted review
Reply from Office Furniture Direct
Thanks for the great feedback, we appreciate it.
Reply from Office Furniture Direct
Thank you very much for your really fantastic feedback.
Reply from Office Furniture Direct
Thank you very much for taking the time to leave a 5 star review.
Satisfied Customer
Whilst there were problems with my original order, the lady I dealt with has been more than helpful and the amended order is now in the process of being sorted.Would definitely use this company again.
February 25, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you very much for your positive feedback.
they do not honor warranty when a chair…
they do not honor warranty when a chair breaks due to bad design!!!!
February 20, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you for your feedback.
I can see that the arms of the chair had pulled away from the backrest after 3 months of use. After contacting the manufacturer, we sent out replacement arm covers and a new back rest, but also explained that the arm rests are not meant to absorb heavy weight and after speaking to you it was clear that excessive force would have been applied to the arm rests for this type of damage to happen and this is not covered under any warranty.
I hope that the chair is now working well for you, and that the damage does not reoccur.
Great Service/Great Product
Ordered a desk for my home office setup. The whole process was seemless end to end and the desk itself excellent. Perhaps the build instructions could be just a little clearer in a larger font but thats a minor point!
February 17, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you for taking the time to leave really great feedback, we appreciate your comments.
Extremely good value office chair
Extremely good value office chair, can't fault the quality & build, this is now the 4th one we have purchased.
February 13, 2025
Unprompted review
Reply from Office Furniture Direct
Brilliant to hear, thank you for your valued feedback.
Great service
January 24, 2025
Unprompted review
Reply from Office Furniture Direct
Thank you very much for your 5 star review.
Easy to order online.
January 17, 2025
Unprompted review
Reply from Office Furniture Direct
Great to hear, thank you for the 5 star review.
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