OFFICE Reviews 

Quick delivery, easy to order. Lovely sandals. Would definitely buy from here again

Helpful and friendly staff
Didn't not have to wait to be seen

Ordering was easy, due to not being home collected parcel from local pick up point. All good. Well packaged and just what I wanted.

Received my shoes , both different sizes and one shoe had been worn ! Not impressed

Purchased two pairs of spezial trainers online for my daughter. Paid for next day delivery and they were delivered to her home so l have a very happy daughter. Great shopping experience. Happy to order again.

Great quick speedy delivery

I ordered the lovely sparkly Adidas Trainers and they arrived 2days later.

Very good would recommend

Website easy to use , shoes came quicker than expected

I haven’t received my order there is no easy way to get in touch with office only via a email who can you get a auto response I needed the items for this weekend paid for next day and had dpd say they left it with emma at 18 there is no emma at 18 and no neighbours have the parcel

I placed my order lunchtime on the Tuesday and it was delivered the next morning, less than 24hrs. Quick, easy and efficient.

Online was great but in store wasn’t good. I went to the cashier and requested my order and an employee went to the stock room. They were gone for 15 minutes and I had to ask another staff member who was standing idle at the till the entire time to check if there was an issue. I think a basic customer communication training would help to improve the service

It’s been a week and still waiting for delivery

I ordered & two days later received an email stating the items were out of stock. Not impressed!

I buy shoes from Office for many years now. Always great service, never had a problem with returns.

Absolutely disgraceful service from OFFICE Shoes. They received my Yodel return on the 17th of June. Under UK law (Consumer Contracts Regulations), they are legally required to issue a refund within 14 days. Instead, they held onto my money for 23 calendar days.I contacted their live chat three separate times. Each time, I was completely ignored and brushed off with the excuse that they "couldn't physically find the parcel" in their own warehouse. It is not the customer's job to wait while a retailer fixes their own chaotic warehouse mismanagement.They left me with no choice but to open a formal bank dispute and submit a chargeback evidence form to HSBC just to force my money back.To top off this appalling experience, they finally issued a partial refund today but short-changed me by £2.95 without any explanation or apology. They broke the law by delaying my refund, wasted hours of my time, and then stole £2.95 from the total balance. Avoid this company at all costs, their online customer service is non-existent.

Problem with my order concerning missing item, no number to call to sort out the issue, online chat experience was unhelpful and issue remained unresolved. Still waiting for someone to come back to my email.

Good service. All delivered as expected

Placed an order and got way past the delivery date so I got in touch with customer services who then informed me the item was out of stock and they were waiting to see ‘if’ they were coming back in stock. No communication on the matter until I raised the concern to which I requested a refund. The order should have been cancelled and a refund processed as soon as the item was out of stock and it should not have let me purchase! At what point would I have been told and refunded?

I ordered the trainers I wasn’t in for the delivery so was send back to you now waiting for a refund so I can re order annoyed as it’s a birthday gift and won’t be here on time now