Office Depot Reviews 716

Bought the chair for $569.99 and the warranty for 69.99 total cost with tax $681.58. Made a claim to Allstate twice. 1st was denied because as they said I didn't bought enough warranty (The one I got covered from $300 to $799.99. The chair price was $569.99), they asked me to resubmit when I brought prove that the warranty I bought was more than enough. Then was denied because "loss of resiliency" is not covered and sent me to read the contract.
Will never get another one of the Shaquille O'Neal's chairs nor the worthless extended warranty.

Great Customer service!!! Sarodony alway goes above and beyond to make sure all of my editing and printing are all done correctly!! She does an amazing job I really appreciate it!! Always polite and professional!!

NEVER order for delivery with them. They use a random 7th party delivery service that no one has heard of. You cannot add delivery instructions for gate codes on the carriers page. They will "Attempt" to deliver and mark it not deliverable. When I finally was able to contact the delivery service provider, they could not even let me know when the package would be delivered, maybe in 6 months is about as good of an answer as I could get.
Not a good experience. You have to first call Office Depot customer service THEN they have you call the carrier who could care less about your experience. The problem is I really needed the item that day so now I have to go out and buy another one (not from office depot) and hope that this one arrives in a timely enough manner that I can return it. Pure waste of time and money. When talking to customer service at Office Depot you could tell they could care less about you and your patronage.

Don’t buy folders from here, awful!

ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done. Now they hang up on me or keep me on hold. We still haven't gotten a credit.

Did not supplies needed and poor customer service!

THEY SHIPPED WRONG PRODUCT. THREE CALLS EACH TIME THEY SAID THEY WOULD ESCALATE. NO RESPONSE. ONLY OPTION IS TO DISPUTE CREDIT CARD CHARGE. INCOMPETANT CUSTOMER SERVICE

Do not order from them. I ordered a camera. My credit card was charged and on their site it said my item was shipped the next day. 3 weeks later was fighting with representatives ( all outsourced to foreign countries) to get my money back. Finally a supervisor was able to See the item never shipped. I asked why it was so hard to find this out ( was on phone 30 min), she admitted it was a drop ship item and they had to contact the actual seller! She wanted me to wait for another Camera to ship, I was firm I wanted my money back, after about 5 minutes of arguing with her she relented and credited back my charge card. Do not do business with them. I assumed wrong that Office Depot was a huge reputable company!

I love Office Depot in Woodhaven Michigan. Recently went in to take care of some faxing for retirement. I’m not familiar with faxing but the manager Robert was very helpful. Instead of doing it for me he sowed me step by step how to work the machine and payment method so I would know how next time I had to send a fax. This is my favorite Office Depot. Thanks

I love office Depot, but I am giving them one star because the Biloxi Mississippi store is closing and now we have to drive far just to go to Office Depot. Please bring back our store in Biloxi Mississippi. Thank you.

I ordered 10 packages of copy/printer paper. Expected delivery date was 12/3/2024. Today it is 12/21/2024 and still no package delivered. Tracking shows it still "in transit". Credit card was charged on 12/3/2024.

My wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the FedEx drop point in Office Depot at Arnold Commons and explained the situation to Brittany. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and Brittany was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. Brittany was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.

Very disappointed in their customer service. Was misled by store that laminated poster would have a 2 day turn around and delivered to the store. This was not true. It took almost a week and was delivered to home, a day later than expected because UPS incorrectly re-routed it to a neighboring State. The poster had a few wrinkles and I asked for some reimbursement for all the challenges and customer service refused to issue credit on the credit card used. I asked a number of times for credit on the card and they insist it is a store/online e-credit.

I ordered a two drawer file cabinet from Office Depot/OfficeMax for my elderly mother online about four months ago. It was delivered to her complex in a timely manner, but the driver did not take it to the apartment; he left it in the common area and the unit was stored somewhere by an employee of the complex. When I called OfficeMax/Office Depot, they reported it delivered, but I told them we never received it, so they cancelled it and refunded my money. The people in customer service were actually quite nice. The refund was reversed about a week later, as I saw it reappear on my credit card, but no one had called or emailed to explain. This happened almost identically once more, where I got credit from a customer service supervisor this time, but it was reversed. About this time the building staff where my mother lives notified us they had found the file cabinet stashed away, and would leave it in the main reception area to be picked up. I called and the Office Depot folks again, and they were very nice, but the cabinet was not picked up and the credit was once again reversed. No one emailed or called to explain. I have tried again today to try to have them pick it up, to be picked up Monday, 12-23, so I have my doubts this will happen. The people in customer service at Office Depot/OfficeMax were once again very nice and understanding, but their online system is not the best, and a few of their people even expressed to me that they had issues with their online systems at times. So in conclusion, I would say the 800 number customer service people are very nice, but their system is not well designed and the customer service people do not seem to be able to control anything. People at upper levels in the organization seem to override them on everything they do, and there is no communication. I think store purchases at Office Depot/OfficeMax are fine, but the organization is not well prepared for on-line orders. 403430817-001

If I could give a negative score, I would. Had to call the HQ to get around $12 order cancelled after part of the order went through and I received it and the other part said there was an address issue with my cc (there absolutely isn’t). It was like pulling teeth and it feels like this company is living in 1985 with its capabilities and practices. I hate supporting the “A” company, but I will say if smaller corps want to compete, they are going to have to do better than this.

Paid for Fedex package delivery on Friday Nov 22, 2024, asked for overnight shipment that wasn't available. Employee stated they had the 2 days delivery and package would arrive on Sunday Nov 24, 2024. Paid and left package. Package wasn't showing up in system when I went to track, kept saying label was created and not picked up. I went back to Office Depot to inquire and was told package was picked up on Friday by Fedex. Called numerous times to Fedex and they said they don't have package to go back to Office Depot. No one wants to take accountability and is saying go back to other. Package just left Hagerstown and is suppose to arrive on Nov 27, 2024. It missed the deadline of delivery and Fedex and Office Depot is pointing the finger at each other and don't want to take the ownership of accountability. Where is the customer service. I just want a refund because the package wasn't delivered by due date.

Worst online buying experience I've ever had! Website hard to navigate. Sent incorrect items and was impossible to straighten it out online, even leaving. a message which, of course, was never returned. Took everything to the nearest store 10 miles away to return wrong items and the manager gave me a big hassle.

Never again.

October 21st around 3pm, I went to the Glen Burnie MD store to mail a package,there was 1 person in front of me and the employee Fredrick did not even acknowledge that I was there, about 15 minutes later after complaining about customers being upset and how he handled the situation.He finally came to help or so I thought,he told me to fill out information on computer but I needed help to fill out.He told me that it's not My Job and walked away.Another customer heard everything and came to help me,later at the end I asked him his name and he told me and only then did he explain about why he couldn't help me which I totally understand but the way you talked to me made me feel less then and I was very upset maybe more training in social skills and customer service I just hope he doesn't treat your other customers like that.
Christina Conlon

Hardly any stock. Do not respond to emails. Unhelpful staff. I think all the bad reviews speak for themselves.
Customer service dont know what they are doing

Do not trust this company for shipping timelines. Promises next day business delivery and item is still not here with no way to contact a human for status or explanation.