Office Depot Reviews 716

I placed an online order for shredding and was told I would be contacted with 3 days to set up a date. Ten days later when I contacted OD they said to call the shredding company. I had already contacted them and they had not received the order. After 3 phone calls to OD and 2 to the shredding company I gave up and asked for a refund. The OD rep I spoke to said it was my job to deal with the shredding company, not theirs. Very bad experience.

Store#6797. KUDOS TO THIS STORE FOR Hiring Jeily
.what a pleasure 2 consecutive times I needed help in print. She is professional most knowledgeable and most pleasant. Service with a smile.
Both times. I appreciate that and wanted to share.

Harmoney was a wonderful help to me!! I told her she should be Employee of the Year!
She was knowledgeable, helpful, friendly and had great ideas.
This was the Fairbanks, Alaska store on College Road.
One of my receipts 16w9 4b5y 1qgf

Yesterday, I visited Fairless Hills, Pa Office Depot. I needed a printer as well as to return the defective one under warranty.
I was fortunate to be served by Sabrina. She was super in every way and made it easy to return as well as buy a new replacement printer. The whole transaction was quick, efficient, pleasant and professional. Sabrina went over and above in making things easy including issuing bonus credit from the past purchases.
I strongly recommend to reach out to Sabrina while in Office Depot .

Super good customer service from, I believe his name was Jose. He is in the printing section. He didn't make me feel like I was bothering him. His information was spot on! I will ask for him the next time I come in!!

After ordering a chair online and driving to the store to pick it up, I was informed that the chair was not available because it had sold out at that location. Even the floor model was gone, despite being instructed to pick it up per the website. I was told it would be delivered between 6-7 pm on the 29th as it was at the warehouse. So, I drove back home to Vancouver, Washington.

Almost home, I received an email stating that the chair was no longer available at Office Depot. This meant turning around and going back to the store for a refund. Upon arrival, I was then told it was not eligible for a refund, only store credit. I demanded a refund, and the clerk processed it. When I asked for proof of the refund, she said she didn't know how. Another employee finally printed a screenshot of the refund and said that the $216 would go back onto my card in 24-48 hours. Well, it's July 3rd, and no refund has been issued.

I have now filed with the BBB and also filed a complaint with the Oregon State Attorney General's office for consumer protection.

I have shopped at Office Depot before, but this will be the last time. From now on, I will go to other large box stores for my office supplies. My trust in this company no longer exists. How can you sell something you don’t carry, refuse to give a refund on something you no longer have, and then have the audacity to offer "Store Credit"? DO NOT SHOP AT OFFICE DEPOT!

I went to office depot to talk to the manager on Saturday he called you guys to dispute my issue but no one solved anything.

On May 11th, I bought several gift cards from office depot on 27th street (milwaukee) the transaction keep failing as the system kept flagging them.

I got 2 transactions of $892.75 but the. Got refunded $543.85 and $592.75

Went home to use 1 Mc gift card of $200 and 2 Mc. Gcs of $100 each. none of those work as they said they were not activated, and no one seems to be able to help. you sold me $400 worth of defective gift cards

Ana Gomez

I used an e-gift card to purchase a printer, it was sent to another state through no fault of my own. They refunded the order but are mailing me a gift card. Now I can either re-order with a credit card and get stuck with a gift card to this crap place or wait 3-4 WEEKS for my card to show up in the mail and reorder. Order elsewhere.

Probably the worst company I have had to deal with. I purchased a trial $49 Business Select account. I called to cancel and was told I would get my refund in short time. I waited a month and called a second time and this time was given a cancellation number and was told I would be receiving my refund shortly. Now after five weeks I just now called and was told my account was in fact cancelled but my refund was not sent. They issued me yet another cancellation number and I was told another person will be calling me within 24-48 hours to give me some type of details regarding my $49. I was also told to hold on the line to give feedback regarding the customer service I just received. Guess what? After I waited a minute it hung up. Big surprise! What a ridiculous excuse for a company. They are off my list.

So disappointed in the Duluth MN Office Depot. I was in their store Friday waiting for help when the girl working there pretended not to see me and continued watching a show on her phone with a coworker. After about 5 minutes of being ignored she finally acknowledged me but said she wouldn't be able to do the print job until Monday. Her name tag said Laura and maybe she didn't know how to do the photo copying or she's just incompetent. I felt disrespected for being ignored and for being sent away. I ended up going to Walgreens and was able to get my stuff photocopied. They also gave me a coupon which was a nice unexpected surprise after coming from a store that I will never shop at again.

I bought a cart, and the paint was completely cracked and chipping, even peeling in some areas. Underneath the paint, I found rust! When I contacted customer service, they refused to help. I didn't notice the paint was chipping until I had assembled the entire cart and flipped it over to attach the wheels, revealing missing pieces of paint from the bottom. Customer service showed no concern and did nothing to assist me. This company’s lack of quality control and customer support is appalling.

I went to Office Depot to replace the spiral binding on a workbook. I was told they were too busy to help me. I would have to leave my syllabus and pick it up the. next day. As a teacher, I needed it for teaching the next day. They essentially refused me service and were not apologetic. A wasted trip to town.

I ordered a new printer and ink cartridges from Office Depot website. The printer was delivered in two days, the ink the very next day so that was a win right? Once I unblxed the printer and tried hooking it up it would not find my network, this went on for over an hour. I took it to my office and the the same problem would not recognize that network. So clearly the printer is defective and it with the ink which was no longer needed for back up supplies I started the return process. That's where the nightmare begins.

First off I was able to start the return for the ink with no issues. They said it would be picked up on May 16, 2024. It was picked up on 05/17 n big deal. Also a week later no refund. The printer return on the other hand could not be started online, they make it as painful as possible to return it.. After 4 hours on the phone with their customer service finally, a return was started with a pick up date of 05/17 which came and left no pickup. I called on the 18th and they said they "attempted to pick it up but the business was closed" which is total BS because it's my home, not a business that was outright BS. So it was to be rescheduled for the same day, the 18th. Again no pick up. Called again they said tomorrow the 19th for pick up and again no pick up. Called again pick on the 20th and still no pick up. Or refund.

I did a deep dive and it appears they are fully engaged in a racketeering scam where they continue lying about a pick up date until the clock runs out for returns. At this point no refund, for the picked up ink cartridges, no refund for the defective printer and the printer is still here. So it time to file litigation and hold these POS accountable while submitting the massive amount of fraud they are committing against consumers to my local DA office.

I won't even give them 1 star but thats the lowest in the options chart. I put in a print job this morning around 8am. It says to check in after 20 minutes and it should be done. Its a very light job containing my tax return, resumes, and cover letter. Not even 30 pages and paid more than $20 plus tax. I called them after 45 minutes and it was'nt even done. The lady says sometimes 7pm before the store close. The reason why I went there and choose them to do my print job because of the online ad promising consumers that the job will get done in that time frame. I emailed them again t check for status but no response. So I went ahead and text them and I told them I'll be at the curbside to pickup around 1pm. Give them discription on my car and even told them to text me back if there's any problem which they've created one already. If I only knew that, I wont pay that much for a print job. It would be my 1st & last time going there.

Small potatoes compared to some of you, but I am incensed that they will no longer print greeting cards!
What is an office services company for if not to offer services you might not do at home? 8.5 x 11 is their sole option. Really? Seems to me we are moving backward in this world rather then forward. Instead of finding new ways to accomplish things lets just do less?

I signed up for a 30-day free trial of the Business Select Program and was told I could cancel during that period without a fee. I went to the website and cancelled a week or so later, but was still charged $49.99 at the end of the 30 days. I called the phone number on the emailed receipt and was put on hold for 32 minutes, then told by a recording to enter a "mailbox number". When I couldn't enter one, the line was disconnected. I found a different phone number online and have now been on the line for 43 minutes trying to get this resolved. This seems to be a SCAM. By purposely making it this difficult to cancel, people give up and Office Depot/Office Max keeps the money. Stay away from this program and this company!

I ordered next day delivery. Not only did the delivery not come, but I didn't receive notice of the delay. I checked online and my order was going to arrive in a week. I contacted the help center and explained the problem. They promised the order would be expedited and arrive by Monday, 3/18/24. It did not. Again I didn't receive any notification. The order finally arrived but I will not be using Office Depot again.

We purchased a 2 drawer metal file cabinet for $259 online & picked it up curbside 2 days ago at your Gainesville, FL store. When we got it home, we took the packaging off (cardboard top & sides with plastic wrap all over it - not a box). We found the file cabinet was damaged & the drawers wouldn’t open. We finally got the bottom drawer opened but then it didn’t want to close. In other words, it’s not made well at all. We tried to return it today & because we don’t have the cardboard pieces & plastic wrap it was wrapped in, they’re telling us we can’t return it!😡. Is this what Office Depot calls good customer service?! I have the original paperwork & it’s only been 2 days since I purchased it & they won’t let me return it! I will be calling the corporate office to talk to someone regarding this, I will never purchase another item from Office Depot.

I ordered a Prop 65 item and wasn't told until it was going to be delivered. I've been waiting on the line for 50 minutes to stop the delivery. I'm a senior and I don't want to have to return this item. So unprofessional. I will NEVER order from Office Depot again

i purchased a SanDisk External drive 13 months ago from Office Depot. the drive stopped working 1 month ago, brought my computer into a repair shop i use, was told there is a class action lawsuit against SanDisk. this problem started May 2023. all my saved data was gone. SanDisk would have replaced it but i didn't want a defective product. so, i called Office Depot. although they were just the middle man & it was 13 months after purchase, they refunded my money and i bought a Samsung External Drive from them. i appreciated their understanding of my problem and they took great care of me as a customer.